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THE TOYOTA WAYGroup. 1
Principle 6: Standardized Tasks Are the Foundation for Continuous
Improvement and Employee Empowerment
Standardized Tasks are the foundation for continuous improvement and employee empowerment
• Rigid Standardization• Squeezing out productivity by force• Computerized crunching numbers while
disregarding work quality.
Industrial Engineering
Principle
• Learning through application on shop floor • Standardized work should be a cooperative
effort between the foreman and the worker
TWI Philosophy
• Learning by doing• Builds collaborative teams rather than conflict
between employees and management
Toyota’ s StandardizedPhilosophy
Standardized Tasks are the foundation for continuous improvement and employee empowerment
Toyo
ta’ s
Sta
ndar
dize
dPh
iloso
phy
Takt Time
Sequence of Process
Inventory on Hand
Standardization is the basis for continuous improvement and quality.
Was
standardized
work
followed? Defect!!!
Standardization is the basis for continuous improvement and quality.
Quality can be guaranteed only with standard procedures
Coercive Vs Enabling design of system and standard
Coercive Systems and Procedures Enabling Systems and Procedures
Focus on PerformanceHighlight poor performance
Focus on best practice method : information on performance standards is not much use without information on best practices for achieving them
Standardize the systems to minimize game playing and monitoring costs.
System should allow customization to different levels of skill/experience and should guide flexible improvisation
Systems should be designed so as to keep employees out of the control loop.
Systems should help people control their own work: help them form mental models of the system by “glass box” design
Systems are instruction to be followed, not challenged
Systems are best practice templates to be improved
Standardization as an Enabler
Handing the chaos of getting an army of people involved in creatinglaunching anew vehicle is to standardize the work in a balance way that doesn’t give complete control to any group of employees.
Having only engineers devise the standards would be a form of Taylorism.
Toyota s innovative approach is to develop a pilot team
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