THE TOYOTA WAYGroup. 1

Principle 6: Standardized Tasks Are the Foundation for Continuous

Improvement and Employee Empowerment

Standardized Tasks are the foundation for continuous improvement and employee empowerment

• Rigid Standardization• Squeezing out productivity by force• Computerized crunching numbers while

disregarding work quality.

Industrial Engineering

Principle

• Learning through application on shop floor • Standardized work should be a cooperative

effort between the foreman and the worker

TWI Philosophy

• Learning by doing• Builds collaborative teams rather than conflict

between employees and management

Toyota’ s StandardizedPhilosophy

Standardized Tasks are the foundation for continuous improvement and employee empowerment

Toyo

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Sta

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Takt Time

Sequence of Process

Inventory on Hand

Standardization is the basis for continuous improvement and quality.

Was

standardized

work

followed? Defect!!!

Standardization is the basis for continuous improvement and quality.

Quality can be guaranteed only with standard procedures

Coercive Vs Enabling BureaucracyEmployee Empowerment

Taylor's (1947)

Result of scientific management

Coercive Vs Enabling Bureaucracy

Coercive Vs Enabling design of system and standard

Coercive Systems and Procedures Enabling Systems and Procedures

Focus on PerformanceHighlight poor performance

Focus on best practice method : information on performance standards is not much use without information on best practices for achieving them

Standardize the systems to minimize game playing and monitoring costs.

System should allow customization to different levels of skill/experience and should guide flexible improvisation

Systems should be designed so as to keep employees out of the control loop.

Systems should help people control their own work: help them form mental models of the system by “glass box” design

Systems are instruction to be followed, not challenged

Systems are best practice templates to be improved

Standardization as an Enabler

Handing the chaos of getting an army of people involved in creatinglaunching anew vehicle is to standardize the work in a balance way that doesn’t give complete control to any group of employees.

Having only engineers devise the standards would be a form of Taylorism.

Toyota s innovative approach is to develop a pilot team

Standardization as an Enabler

•

President of Toyota s Kentucky

Standardization as an Enabler

Specific

improve

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