View
1.073
Download
5
Category
Preview:
DESCRIPTION
Designed as a (very rushed) 8-hour course, this material presents the common concerns and obstacles facing writers of effective policy/procedure manuals. The participants and I agreed that the content should have been presented over two days, not one.
Citation preview
The John Scott Dailey Florida Institute of Government at the University of Central Florida
Writing Procedures, Instructions, and Manuals
Facilitated by Chris Friend
The John Scott Dailey Florida Institute of Government at the University of Central Florida
Writing Policies, Procedures, and Manuals
Introductions
Name
Department in the County
Job Title
Years of Service
Nature of Your Work/Procedure
The John Scott Dailey Florida Institute of Government at the University of Central Florida
Writing Policies, Procedures, and Manuals
Today’s Agenda
The Goals
The Wording
The Design
The Process
Part I: The Goals
Policies vs. Procedures
Need Want
Ambiguity
Part II: Wording
Simplicity
© 2008 Mort Künstler
Concision
Plain Language
Fragments
Image courtesy IHeartVector.com
Dangling Modifiers
Jargon
Active/Passive Voice
Parallelism
Packing Sentences
Turn-Offs
Part III: The Design
Design in Print
Differentiation: Serifs
AAa Bookman Old StyleTimes New Roman
Book AntiquaGaramondPalatinoGeorgiaTimes
Differentiation: Sans-Serifs
AAaA Century GothicComic Sans VerdanaHelveticaGill SansCalibriArial
Visual Clutter
Elements of the Text
© 2006 Theodore W. Gray
Presentation of Proceduresfor Proceduresfor Procedures
Short/Simple Long/Complex
Single-Column Narrative
Multicolumn Narrative
Outline
Playscript
Flowchart
Q&A
Troubleshooting
Matrix Table
List
✔ ✘
✔ ✘
✔ ✔
✔ ✔
✔ ✔
✔ ✔
✘ ✔
✘ ✔
✔ ✔
Fir
st C
ho
ice
Fal
lbac
k
Part IV: The Process
Brain Dump
Organize
Compose
Verify
Publish!
Thank you.Writing Procedures, Instructions, and Manuals
Facilitated by Chris Friend
Recommended