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Looking at new ways to improve business at your dental office? Look no further than Front Office Rocks, with top notch dental front office training methods and videos, we train your staff to bring the edge your office needs to beat the competitors.
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frontofficerocks.com
“Kind words can be short and easy to speak, but
their echoes are truly endless”.
Mother Teresa
Any service provided depends on the communication between
individual people and the effectiveness of the service offered and
how well it’s done. This is particularly the case within a dental
office.
There is a quote that says, “Make a customer, not a sale” which is
very appropriate to the subject of quality service. Customer service
is an instrument that when used well, can be a tremendous force in
generating business and more importantly gaining a valued
reputation.
Training has proven to increase professional customer service skills
to a significantly higher degree. The fact that it costs less to retain
loyal customers than acquire new ones is one of the key factors of
why training is necessary. In addition, satisfied customers are likely
to refer others as well.
The business advantage of customer service training:
• Listening skills and questioning techniques which can shorten
interaction time with customers and keep the focus on moving
things along faster.
• By improving communication skills, a dental office can serve
more customers in less time.
• Seeming impatient about customer’s issues can be a deterrent.
Finding the balance is key and customer service training is
something that can alleviate this scenario.
• Better first impressions are primary drivers of customer
satisfaction and repeat business.
Essential skills imparted through training:
The training offered by Front Office Rocks is not just an A-B-C type
training. This training is designed to offer solutions and suggestions
of how to set your office apart from the rest. It is designed to be
entertaining, realistic, and most of all, easy to implement.
About the training of Front Office Rocks:
Dental Front Office Training from Front Office Rocks
Contact:
12112 Scripps Summit Drive
San Diego, CA 92131
Email: support@frontofficerocks.com
Phone: (858) 344-8353
Website: www.frontofficerocks.com
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