frontofficerocks.com

“Kind words can be short and easy to speak, but

their echoes are truly endless”.

Mother Teresa

Any service provided depends on the communication between

individual people and the effectiveness of the service offered and

how well it’s done. This is particularly the case within a dental

office.

There is a quote that says, “Make a customer, not a sale” which is

very appropriate to the subject of quality service. Customer service

is an instrument that when used well, can be a tremendous force in

generating business and more importantly gaining a valued

reputation.

Training has proven to increase professional customer service skills

to a significantly higher degree. The fact that it costs less to retain

loyal customers than acquire new ones is one of the key factors of

why training is necessary. In addition, satisfied customers are likely

to refer others as well.

The business advantage of customer service training:

• Listening skills and questioning techniques which can shorten

interaction time with customers and keep the focus on moving

things along faster.

• By improving communication skills, a dental office can serve

more customers in less time.

• Seeming impatient about customer’s issues can be a deterrent.

Finding the balance is key and customer service training is

something that can alleviate this scenario.

• Better first impressions are primary drivers of customer

satisfaction and repeat business.

Essential skills imparted through training:

The training offered by Front Office Rocks is not just an A-B-C type

training. This training is designed to offer solutions and suggestions

of how to set your office apart from the rest. It is designed to be

entertaining, realistic, and most of all, easy to implement.

About the training of Front Office Rocks:

Dental Front Office Training from Front Office Rocks

Contact:

12112 Scripps Summit Drive

San Diego, CA 92131

Email: support@frontofficerocks.com

Phone: (858) 344-8353

Website: www.frontofficerocks.com