Using ref analytics to analyse library service provision and performance by Craigie-Lee Paterson...

Using RefAnalytics to analyse library

service provisions and performance

What do we want statistics to do?

How can we improve our services?

Are our current practices the most effective way to deliver services?

Are we collecting statistics without reflecting on what they mean?

Background •Paper based

enquiry statistics •Enquiry desk

focused •Time consuming •Meebo chat

service

Why LibAnswers?

It had easy to use statistics

modules, with the option to have

a chat function and a forward

facing knowledge base for

students.

From 1st August 2013 until 18th June

2014 we have had 327 chats, which

has totalled 2358 minutes of chat

time.

LibChat

Query Spy

RefAnalytics allows for five statistics

accounts, has a wide variety of

parameters and clear, visual charts

that are easy to generate.

Comparing methods Excel RefAnalytics

The Future….

About us

Craigie-Lee Paterson @clpaterson c.paterson@gold.ac.uk

Cathryn Peppard @cathrynlol

c.peppard@gold.ac.uk

Images used in presentation

Theatre curtain by Jucá Costa - https://www.flickr.com/photos/virgilinojuca/10658512764/

Papers by Hacklock - https://www.flickr.com/photos/hbart/2678281661/

Kitten pic

http://gepl.org/2013/12/teens-blog-last-minute-holiday-gifts/