The evolution of QA at JUST EAT

THE EVOLUTION OF QA AT JUST EATJIM BEATTIE – HEAD OF I18N, JUST EAT

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INTRO

About Me +About JUST EAT

Automation…

4 QA improvementsused by JUST EAT

1 brand new thing

Bleeding Edge!

Why things have changedFor QAs

JIM - BACKGROUND

JUST EAT: LOCAL TAKEAWAY ONLINE

The JE network

• 36,000 restaurants

• 13 countries

• 7M registered members

• $1BN per year generated for

restaurants!

• 1000 employees

QA• 6 QAs in UK (down from 10) • 5 in Kyiv• Everyone is responsible for

Quality

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HOW THINGS HAVE CHANGED…

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OLD SCHOOL ENGINEERING PROCESS

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ENGINEERING IS DIFFERENT NOW

Agile!!!• 1 – 3 week sprints

• Lower risk of failure

• Reduced impact of failure

• Releases are different

• Different philosophy

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WHAT DOES THIS MEAN FOR QA?

Trust more

Resist change

MISSION

ATTITUDE

Reduce

riskNot about

perfection

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CONCLUSION – ENGINEERING HAS CHANGED

JUST EAT QA NEEDED TO CHANGE AS WELL

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SO… HOW CAN WE CHANGE?

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AUTOMATION: BIGGEST RECENT CHANGE IN QA

Is automation the silver bullet?

Great, there’s no

manual testing to

do!

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CONCLUSION - AUTOMATION

START WITH AUTOMATION

TEST THE GAPS

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OK… APART FROM AUTOMATION,HOW DID WE CHANGE?

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WHAT ABOUT EVERYTHING ELSE

Efficient process

Using users

Exploratory testing(test the gaps)

Using crowds

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BE EFFICIENT!

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BE EFFICIENT!

Documentation:• Test Strategy• Test Approach• Test Plan• Entry / Exit Criteria

• Test Cases• Test Execution Matrix

• Test Evidence

What’s the value?

Any drawbacks?

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LOOK FOR THE VALUE

The value is in the contentBetter content comes from collaboration

Everyone’s got

an iPhone

(or Android!)

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CONCLUSION – BE EFFICIENT

CHUCK NORRIS DOESN’T WRITE TEST PLANS.HIS TESTS PLAN THEMSELVES.

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EXPLORE!

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EXPLORATORY TESTING

The value is in human intelligence

Where’s the gap???

Quality not docs

Break my stuff! Win a prize!Have some fuuuunCelebrate

at show and tells

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CONCLUSION – EXPLORATORY TESTING

YOU ARE MORE CREATIVE

THAN A ROBOT

PROVE VALUE AND EARN TRUST

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TAKE EXPLORATION TO ALPHA

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THE JUST EAT BUG BASH

LunchtimeNo docsEveryone WelcomeGhetto Style!

Great results every time!

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CONCLUSION – EXPLORATORY TESTING

MORE PEOPLE FIND MORE

BUGS

AND YOU GET FREE PIZZA

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CROWDSOURCING

1) URL (or APP)

2) Optional Spec

3) GO!

10,000 QAEs

Pay Per Bug

Great value

Great coverage

Drawbacks?BackendFalse positivesLow value bugsGreat coverage?

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CONCLUSION – CROWDSOURCING

THE CROWD ARE YOUR

FRIENDS

HELP THEM TO IMPOVE

PRODUCT QUALITY

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AFTER ALPHA COMES…

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BETAS

Measure KPIsMeasure server statsCollect feedback

Drawbacks?Feedback?What if…

Release to 2 servers

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BETAS – FEEDBACK

It’s good to get

feedback:-)

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CONCLUSION – BETA

WE DID IT AND

NOTHING BAD

HAPPENEDWE DON’T EVEN LABEL IT BETA

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CONCLUSIONS FROM THE HEART

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WHAT’S NEXT FOR QA?1 BRAND NEW THING ;-)

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BENEFITS WITH AUTOMATION AND MANUAL

Automation:• Repeatable• Quick• Programmable

• Triggered via CI

Manual / crowds:• Intelligent• Not so brittle

Let’s get married xxx

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RAINFOREST APP

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CONCLUSION – QAAAS

AUTOMATION MEETS

OUTSOURCING!

IS THIS THE FUTURE?

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RECAP

Automation…

3 QA advances used by JUST EAT• CUT WASTE• EXPLORE• USE GROUPS

QAAAS

Why things have changedFor QAs

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