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- 1. Google vs. The Library Monica Kroondyk
- 2. What will make us victorious! Being Approachable
- 3. What will make us victorious! Using a variety of
Sources
- 4. What will make us victorious! Training
- 5. What will make us victorious! Wear your nametag!
- 6. What will make us victorious! Reference Interview
- 7. What will make us victorious! Evaluations
- 8. What will make us victorious! A virtual presence
- 9. We will be victorious!
- 10. Bibliography Bopp, R. E., & Smith, L. C. (Eds.).
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for Children: Information Needs and Wants in the Public Library .
The Australian Library Journal , 261-274. Galston, C., Huber, E.
K., Johnson, K., & Long, A. (2012, May/June). Community
Reference: Making Libraries Indispensible in a New Way. American
Libraries Magazine , pp. 46-50. McAlexander, B., & Bonnet, J.
L. (2012). First Impressions and the Reference Encounter: The
Influence of Affect and Clothing on Librarian Approachability . The
Journal of Academic Librarianship (39), 335-346. Saunders, L.
(2013). Learning from Our Mistakes: Reflections on Customer Service
and How to Improve It at the Reference Desk. College and
Undergraduate Libraries (20), 144-155. Saunders, L., & Jordan,
M. (2013). Significantly Different? Reference Services
Compentencies in Public and Academic Libraries . Reference and User
Services Quarterly , 52 (3), 216-23.