2. What will make us victorious! Being Approachable
3. What will make us victorious! Using a variety of
Sources
4. What will make us victorious! Training
5. What will make us victorious! Wear your nametag!
6. What will make us victorious! Reference Interview
7. What will make us victorious! Evaluations
8. What will make us victorious! A virtual presence
9. We will be victorious!
10. Bibliography Bopp, R. E., & Smith, L. C. (Eds.).
(2011). Reference and Information Services An Introduction . Santa
Barbara, Ca. : ABC-CLIO, LLC. Brown, A. (2004). Reference Services
for Children: Information Needs and Wants in the Public Library .
The Australian Library Journal , 261-274. Galston, C., Huber, E.
K., Johnson, K., & Long, A. (2012, May/June). Community
Reference: Making Libraries Indispensible in a New Way. American
Libraries Magazine , pp. 46-50. McAlexander, B., & Bonnet, J.
L. (2012). First Impressions and the Reference Encounter: The
Influence of Affect and Clothing on Librarian Approachability . The
Journal of Academic Librarianship (39), 335-346. Saunders, L.
(2013). Learning from Our Mistakes: Reflections on Customer Service
and How to Improve It at the Reference Desk. College and
Undergraduate Libraries (20), 144-155. Saunders, L., & Jordan,
M. (2013). Significantly Different? Reference Services
Compentencies in Public and Academic Libraries . Reference and User
Services Quarterly , 52 (3), 216-23.