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The slideshow covers useful phrases that can be used when making a complaint, when granting a complaint or when refusing to grant a complaint.
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Making complaints and responding to them
Phrase Bank
Developed by Alina Dashkewitz
What phrases to you use when you need to make a complaint in English?
setiathome.berkeley.edu
I'm sorry to have to say this but...
I have a complaint to make...
Sorry, to bother you, but …
www.amazon.com
I am angry about …
I am not happy about...
To be honest, I am fed up with…
I have had enough! I am sick and tired of …
perfumeshrine.blogspot.commisadventuresofmrsb.com
This is not what I have expected.
I am afraid there is a slight problem with…
Maybe you forgot to…
Excuse me if I am out of line, but…
I am sorry to say this, but …
I am really sorry to hear it.
I see what you mean.
Responding to complaints
I am sorry to say this, but …I feel your pain.
Responding to complaints
foreverneon.deviantart.com
I am really sorry you have to go through all this trouble.
This will never occur/happen again.
cheezburger.com
Granting a complaint
We will do our best not to do the same mistake again.
We will try to fix it as soon as possible.
entirelysubjective.com
I am afraid that’s right.
We will look into it as soon as possible/right away.
www.keepcalm-o-matic.co.uk
I am afraid, there is nothing/ there isn’t much we can do about it.
We are sorry but the food is just alright.
Refusing to grant a complaint
themetapicture.com
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