Making complaints and responding to them

Phrase Bank

Developed by Alina Dashkewitz

What phrases to you use when you need to make a complaint in English?

setiathome.berkeley.edu

I'm sorry to have to say this but...

I have a complaint to make...

Sorry, to bother you, but …

www.amazon.com

I am angry about …

I am not happy about...

To be honest, I am fed up with…

I have had enough! I am sick and tired of …

perfumeshrine.blogspot.commisadventuresofmrsb.com

This is not what I have expected.

I am afraid there is a slight problem with…

Maybe you forgot to…

Excuse me if I am out of line, but…

I am sorry to say this, but …

I am really sorry to hear it.

I see what you mean.

Responding to complaints

I am sorry to say this, but …I feel your pain.

Responding to complaints

foreverneon.deviantart.com

I am really sorry you have to go through all this trouble.

This will never occur/happen again.

cheezburger.com

Granting a complaint

We will do our best not to do the same mistake again.

We will try to fix it as soon as possible.

entirelysubjective.com

I am afraid that’s right.

We will look into it as soon as possible/right away.

www.keepcalm-o-matic.co.uk

I am afraid, there is nothing/ there isn’t much we can do about it.

We are sorry but the food is just alright.

Refusing to grant a complaint

themetapicture.com