Letter writing

Letter Writing: Structure

CLASS DISCUSSIONWhat are formal letters and what are informal letters?

What types of formal letters are there?

Good news or neutral letters

Bad news or refusal letters

Persuasive letters

Letter Writing: Structure

What are we learning today?!

• Structure of Formal Letter writing

• Using a sample: Letter of Compliant – pick out the purpose of each paragraph, suggest appropriate phrases to replace

Letter Writing: Structure

Your address

Date

RecipientRecipient’s add

Salutation

Title

Introduction

Explanation of problem

Give suggestions

Ask for action. Seek common understanding.

Valediction

SignatureFull NameStatus

Dear Sir

Yours faithfully

Salutation Valediction

Dear Sir Yours faithfully

Dear [name] Yours sincerely

Title

Letter Writing: Title

Your address

Date

RecipientRecipient’s add

Salutation

Introduction

Explanation of problem

Give suggestions

Ask for action. Seek common understanding.

Valediction

SignatureFull NameStatus

Letter Writing: TitleWhich title is better?

1. 2.

I waited a long time at the Polyclinic

Long wait at Polyclinic

Letter Writing: TitleWhich title is better?

1. 2.

I waited a long time at the Polyclinic

Long wait at Polyclinic

Letter Writing: TitleWhich title is better?

1. 2.

I waited a long time at the Polyclinic

Long wait at Polyclinic

Unsatisfactory service at MacDonald’s

Letter of complaint on unsatisfactory service at MacDonald’s

Letter Writing: TitleWhich title is better?

1. 2.

I waited a long time at the Polyclinic

Long wait at Polyclinic

Unsatisfactory service at MacDonald’s

Letter of complaint on unsatisfactory service at MacDonald’s

Letter Writing: TitleWhich title is better?

1. 2.

I waited a long time at the Polyclinic

Long wait at Polyclinic

Unsatisfactory service at MacDonald’s

Letter of complaint on unsatisfactory service at MacDonald’s

Disappointed with the quality of food

Your food eat already can puke!!!

Letter Writing: TitleWhich title is better?

1. 2.

I waited a long time at the Polyclinic

Long wait at Polyclinic

Unsatisfactory service at MacDonald’s

Letter of complaint on unsatisfactory service at MacDonald’s

Disappointed with the quality of food

Your food eat already can puke!!!

Letter Writing: TitleWhich title is better?

1. 2.

I waited a long time at the Polyclinic

Long wait at Polyclinic

Unsatisfactory service at MacDonald’s

Letter of complaint on unsatisfactory service at MacDonald’s

Disappointed with the quality of food

Your food eat already can puke!!!

Language: Polite and to-the-point

Title

Letter Writing: Introduction

Your address

Date

RecipientRecipient’s add

Salutation

Introduction

Explanation of problem

Give suggestions

Ask for action. Seek common understanding.

Valediction

SignatureFull NameStatus

Introduce

Yourself

The problem

Tense: Present

Title

Letter Writing: Explanation

Your address

Date

RecipientRecipient’s add

Salutation

Introduction

Explanation of problem

Give suggestions

Ask for action. Seek common understanding.

Valediction

SignatureFull NameStatus

Be specific!

Where?

When?

What happened?

Tense: Past

Title

Letter Writing: Suggestions

Your address

Date

RecipientRecipient’s add

Salutation

Introduction

Explanation of problem

Give suggestions

Ask for action. Seek common understanding.

Valediction

SignatureFull NameStatus

Give sensible suggestions

Tense: Present

Title

Letter Writing: Suggestions

Your address

Date

RecipientRecipient’s add

Salutation

Introduction

Explanation of problem

Give suggestions

Ask for action. Seek common understanding.

Valediction

SignatureFull NameStatus

“I hope you will look into this matter.”

“I am sure that providing good service is important to your restaurant.”

“Thank you.”

Tense: Present

Title

Letter WritingYour address

Date

RecipientRecipient’s add

Salutation

Introduction

Explanation of problem

Give suggestions

Ask for action. Seek common understanding.

Valediction

SignatureFull NameStatus