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Letter Writing: Structure
CLASS DISCUSSIONWhat are formal letters and what are informal letters?
What types of formal letters are there?
Good news or neutral letters
Bad news or refusal letters
Persuasive letters
Letter Writing: Structure
What are we learning today?!
• Structure of Formal Letter writing
• Using a sample: Letter of Compliant – pick out the purpose of each paragraph, suggest appropriate phrases to replace
Letter Writing: Structure
Your address
Date
RecipientRecipient’s add
Salutation
Title
Introduction
Explanation of problem
Give suggestions
Ask for action. Seek common understanding.
Valediction
SignatureFull NameStatus
Dear Sir
Yours faithfully
Salutation Valediction
Dear Sir Yours faithfully
Dear [name] Yours sincerely
Title
Letter Writing: Title
Your address
Date
RecipientRecipient’s add
Salutation
Introduction
Explanation of problem
Give suggestions
Ask for action. Seek common understanding.
Valediction
SignatureFull NameStatus
Letter Writing: TitleWhich title is better?
1. 2.
I waited a long time at the Polyclinic
Long wait at Polyclinic
Letter Writing: TitleWhich title is better?
1. 2.
I waited a long time at the Polyclinic
Long wait at Polyclinic
Letter Writing: TitleWhich title is better?
1. 2.
I waited a long time at the Polyclinic
Long wait at Polyclinic
Unsatisfactory service at MacDonald’s
Letter of complaint on unsatisfactory service at MacDonald’s
Letter Writing: TitleWhich title is better?
1. 2.
I waited a long time at the Polyclinic
Long wait at Polyclinic
Unsatisfactory service at MacDonald’s
Letter of complaint on unsatisfactory service at MacDonald’s
Letter Writing: TitleWhich title is better?
1. 2.
I waited a long time at the Polyclinic
Long wait at Polyclinic
Unsatisfactory service at MacDonald’s
Letter of complaint on unsatisfactory service at MacDonald’s
Disappointed with the quality of food
Your food eat already can puke!!!
Letter Writing: TitleWhich title is better?
1. 2.
I waited a long time at the Polyclinic
Long wait at Polyclinic
Unsatisfactory service at MacDonald’s
Letter of complaint on unsatisfactory service at MacDonald’s
Disappointed with the quality of food
Your food eat already can puke!!!
Letter Writing: TitleWhich title is better?
1. 2.
I waited a long time at the Polyclinic
Long wait at Polyclinic
Unsatisfactory service at MacDonald’s
Letter of complaint on unsatisfactory service at MacDonald’s
Disappointed with the quality of food
Your food eat already can puke!!!
Language: Polite and to-the-point
Title
Letter Writing: Introduction
Your address
Date
RecipientRecipient’s add
Salutation
Introduction
Explanation of problem
Give suggestions
Ask for action. Seek common understanding.
Valediction
SignatureFull NameStatus
Introduce
Yourself
The problem
Tense: Present
Title
Letter Writing: Explanation
Your address
Date
RecipientRecipient’s add
Salutation
Introduction
Explanation of problem
Give suggestions
Ask for action. Seek common understanding.
Valediction
SignatureFull NameStatus
Be specific!
Where?
When?
What happened?
Tense: Past
Title
Letter Writing: Suggestions
Your address
Date
RecipientRecipient’s add
Salutation
Introduction
Explanation of problem
Give suggestions
Ask for action. Seek common understanding.
Valediction
SignatureFull NameStatus
Give sensible suggestions
Tense: Present
Title
Letter Writing: Suggestions
Your address
Date
RecipientRecipient’s add
Salutation
Introduction
Explanation of problem
Give suggestions
Ask for action. Seek common understanding.
Valediction
SignatureFull NameStatus
“I hope you will look into this matter.”
“I am sure that providing good service is important to your restaurant.”
“Thank you.”
Tense: Present
Title
Letter WritingYour address
Date
RecipientRecipient’s add
Salutation
Introduction
Explanation of problem
Give suggestions
Ask for action. Seek common understanding.
Valediction
SignatureFull NameStatus