Intro to help desk

An Introduction to The Spiceworks Help Desk

& User Portal

Intro to Help Desk •  Why Use a Help Desk?

•  Understanding Ticket Workflow

•  Ticket Creation & Organization

•  Working a Ticket in Spiceworks

Intro to The User Portal •  What is it, And Why Use it?

•  Managing Communication - In & Out

•  Setting Up Your User Portal

•  Managing Your Content

Name that Quote:

If you ever need a helping hand, youʼll find one at the end of your arm... as you grow older you

discover that you have two hands - one for helping yourself, the other for helping others...

- Audrey HepburnAmerican Actress

Name that Quote:

You cannot help men permanentlyby doing for them what they coulddo for

themselves.

- Abraham Lincoln16th US President

Name that Quote:

An integrated help desk solution isan imperative part of any modern information system. It yields healthier

networks, happier users, and saner systems administrators.

- Sir Winston ChurchillBritish Prime Minister

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Help!.

Ticket Resolution

Ticket

Resolution

Response Collaboration

Reporting Change

Help Desk

How Tickets are Submitted

User Portal

Email

Admin