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Some of the ideas I've been mulling over recently for developing innovative, online library services for a 21st century university.
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Higher Ed.
The adventure starts here!
The student experience
Tour Bus Excursions Challenging Adventurous
Tourist Trail Off-the-beaten-track
Experiences Help!
Core Reading
Independent Research
Building Skills & Confidence
Supportive
Exploring via independent research
Teaching tour bus
“Intuitive and easy to use”
Amazing resources!
“They were really supportive!”
“Brilliant customer service!”
I always knew where to find the information I needed
I had access to everything I neededI really enjoyed using the resources – they kept my attention
There were never any obstacles to stop me from learning
They anticipated my needs
When there was a problem they knew how to fix it quickly
They were always so friendly and polite
They were always interested in listening to how they could be betterI could rely on them to help me
They helped me to feel more confident in my own skills
It was always easy to get support in a convenient way
VLE(embedded resources)
Feed
bac
k
Account creation
Student Experience
#1 Gmail
Institutional emailAble to redirect to personal email iCal calendars
• Set up : £1k• Running cost : FREE
#2 Converged Service
Single-point-of-contact
ALL enquiries
ServiceDesk software
Customer service
• Set up : £1k• Running cost : £1k
#3 Discovery Layer
Google-like simplicity
Search across ALL databases
• Set up : ???• Running cost : ???
#2 Open Source LMS
Library catalogue to hold eBook data
Mature technology – low risk
• Set up : £1k• Running cost : £1k
#5 eBook Models
DawsonEra, EBL etc.
Able to boast 250,000+ ebooks
Only pay for titles actually used
• Set up : FREE• Running cost :
controlled
#6 Embedded Reading
eBook-only reading lists
Embed into VLE
Page-specific permalinks
Embedded logo linking to Library
#7 Study Skills
Foundation moduleSkills4StudySelf-assessmentPre-enrolment?Time-release emails
• Cost : £13k+ pa
#8 Learning Analytics
Dashboards
Predictive intervention
Improved retention
#9 Mobile Apps
M-friendly systemsPearson app?
• Setup : £5k?• Running cost : ???
#10 SMS Texting
Txt LATE to 0201…
Include short URLs to webpages in AUTO REPLY
• Cost : FREE
#11 Embedded library
Hyperlinked library logo embedded into VLE
Door to library from every classroom
#12 InfoGraphics
Visually attractive
Graphic design
Engaging
#13 Learning technologiesMindmaps – image link to online – Xmind
Prezi – image link to online
Screencapture - Jing
SurveyMonkey
WordClouds - Tagxedo / Wordle
#14 CommunicationFacebook
Welcome email – login details etc. – welcome tour
Import iCal study calendars into home/work calendar
Emergency communications blog/RSS
Library blog/RSS
QR codes – all hardcopy materials, sweatshirts etc.
#15 Nuts n’ boltsCopyright – CLA Digital… NLA?, ERA? OPSI?
SENDA, DDA, TechDis
Single Sign-On, OpenAthens LA 2.0
EBSCO - Subscription Agent (FREE), Business Source (£10k?), A-Z(??)
British Library ILL
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