Improving communication skill

Improving Communication Skill

-By Shri. Khodave Dnyaneshwar Kumar

M.A. (English), M.Ed., SET (English & Education)Shardabai Pawar College of Education for Women,

Shardanagar, Baramati, Dist - Pune

Imparting or exchanging of information by speaking, writing, or using some other medium.

Means of sending or receiving information, such as telephone lines or computers.

Means of travelling or of transporting goods, such as roads or railways.

Communication - Meaning

It is a Two-way process of reaching mutual understanding, in which participants not only exchange (encode-decode) information, news, ideas and feelings but also create and share meaning. In general, communication is a means of connecting people

Read more: http://www.businessdictionary.com/definition/communication.html#ixzz3lJfkFEOY

Communication - Definition

Communication Goals

Communication is the process of sending and receiving information among people…

SENDER RECEIVER

Feedback

receiver sender

MediumEncode Decode

What is Communication

Speaking Visual Images

WritingBody Language

Most common ways to communicate

We need to improve communication... as

70 % of our communication efforts are:• misunderstood • misinterpreted • rejected • distorted or • not heard

Listening and Speaking are used a lot…

9%

16%

30%

45%

0%

5%

10%

15%

20%

25%

30%

35%

40%

45%

50%

Writing Reading Speaking Listening

… But not taught enough

9%

16%

30%

45%

0%

5%

10%

15%

20%

25%

30%

35%

40%

45%

50%

Writing Reading Speaking Listening

Amount taught

Distortions in Communication

In order to have good communication:

• Listen to Understand• Understand before speaking• Speak to be understood• Seek understanding before

proceeding• Repeat

A Good Algorithm

Why is communication important

• Inspires confidence• Builds respect in profession and

social life• Helps make friends• Develops a distinct personality• Reveals your ability to others

Essentials of good communication

• Knowledge–Spontaneity in conversation–Level of conversation

• Organising your thoughts• Participating in discussions• Body Language–Show v Tell

• Being a good listener–Listening v hearing

Adding colour to communication• Images – Describe,

relive• Show, don’t tell• Use audience’s

senses – Sight– Sound– Touch– Taste– Smell

Improving communication• Don’t use jargons• Brevity• Sincerity• Don’t praise yourself• Avoid argument• Be tactful• Silence• Enunciation– Clear, loud, syllables. Flexibility of tone

Ways to gain effective conversation

• Good use of English – avoid errors• Improved vocabulary – overlook v

oversee• Avoid old phrases• Use humour• Add interesting story• Improve clarity of voice – practice

The 5-P‘s• Prior• Preparation • Prevents• Poor • Performance

Open Session !

feel free to contact me: On Mobile – 9422519024

7588277277Through E-mail: khodavedk@outlook.com

khodave@raja@gmail.comdnyaneshwarkumar@yahoo.co.in

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