How students experience search results

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Welcome!

How Students Experience Search

Results

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cfarrar@ebsco.com@librarychristihttps://www.linkedin.com/in/christishowmanfarrar

Christi Showman FarrarDirector, Schools & Public Libraries

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dcostello@ebsco.com@deirdre_lyonhttp://bit.ly/1RZGsbg

Deirdre CostelloSr. UX Researcher

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EBSCO’s User Research TeamAnd our work with Students

Secondary ResearchVideo Diary StudyContextual Inquiry & InterviewsParticipatory Design Activity

Our Biggest Learning: Motivation

External Social Support

MentorshipFindingTheir

Subject

Internal

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Research Obstacles

Starting Out

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Returns Results

Students Understan

d

TRUST

Top, relevant results first.

I Trust It.

Top, relevant results first.

I Trust It.

I Get It.

Top, relevant results first.

I Trust It.

I’m The Judge.

I Get It.

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Returns Results

Students Understan

d

TRUST TOPIC PRESEARCH

Building Foundation

al Knowledge

About Topic

Broad Topic = More

Information, Right?

Top, relevant results first.

My Search +

“Secondary Buzzwords”

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Returns Results

Students Understan

d

TRUST TOPIC PRESEARCH PIVOT NEXT STEPS

Building Foundation

al Knowledge

About Topic

Broad Topic = More

Information, Right?

Same Keywords Will Work,

Right?

This Is Where

Students Are

Looking For Help.

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Research Obstacles

Starting Out

RefiningKeywords

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The Keyword Puzzle

VocabularyHierarchy

PracticeIdea

Prac

tice

Vocab

Idea

Hie

rarc

hy

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Animals Birds

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Keyword Hierarchy

Penguin

Flightless

BirdAnimal

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How tall is an Emperor Penguin?

tall

Emperor

Penguin

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Research Obstacles

Starting Out

RefiningKeywords

Narrowing Down

Top, relevant results first.

Narrowing by Source Type

Top, relevant results first.

Narrowing by Topic

Top, relevant results first.

“Gateway Filters”

Top, relevant results first.

Other Helpful Filters

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Research Obstacles

Starting Out

RefiningKeywords

Narrowing Down

UnderstandingFilters

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Research Obstacles

Starting Out

RefiningKeywords

Narrowing Down

JudgingAppropriateness

UnderstandingFilters

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ON-TOPIC

MANAGEABLE

PEER-REVIEWED

OVERLY

SPECIFIC

TOO

ADVANCE

D

TECHNICAL

Appropriate

Overwhelming

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Research Obstacles

Starting Out

RefiningKeywords

Narrowing Down

JudgingAppropriateness

Tapping IntoMotivation

UnderstandingFilters

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What Can We Do?Teacher and Librarian Together

Allow for Exploration

Skills and Drills

Make it Motivating

Lorem ipsum dolor sit at,

consectetur.

Protected

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Practice Makes (Almost) Perfect

Develop Keywords

Search & Refine

Check Accuracy

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Maintaining Motivation

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Product

Background Deep Dive

Build Plan Synthesize

ResearchOutlinePre-Search

Re-Think the Research Path

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Please be in touch.

@deirdre_lyon@librarychristi

dcostello@ebsco.comcfarrar@ebsco.com