Historical foundations true

Historical Foundations of Management

Understand how historical forces influence the practice of management.Identify and explain major developments in the history of management thought.

”Those who are ignorant to history are doomed to repeat it.”

Why is history important?

It gives executives a way of thinking, a way of searching for patterns and understanding trends. It provides a context or environment in which to interpret current problems.

Forces: Social, political, economic

Management Approaches

Classical Humanistic Management Science Recent Trends

Systems Theory Contingency View Total Quality Management

3 Classical Approaches to Management

Classical Approaches

Assumption: People are rational

Bureaucratic Orgnaization

Max Weber

Bureaucratic Orgnaization

Max Weber

Administrative Principles

Henry FayolMary Parker Follett

Administrative Principles

Henry FayolMary Parker Follett

Scientific Management

Fredrick TaylorThe Gilbbreths

Scientific Management

Fredrick TaylorThe Gilbbreths

1. Classical Perspective

Emerged during the 19th and 20th centuries

Factory systems appearing in 1800’s Problems:

Tooling the plants Organizing managerial structure Training employees (many immigrants) Scheduling complex manufacturing

operations Increased labor dissatisfaction; strikes

Classical Approaches Scientific Management

Frederick Winslow Taylor (1856-1915) Henry Gantt Frank B. and Lillian M. Gilbreth

Bureaucratic Organizations Max Weber (1864-1920)

Administrative Principles Henri Fayol (1841-1925) Mary Parker Follett (1868 – 1933) Chester I. Barnard (1886-1961)

Scientific Management

Frederick Taylor, Engineer Father of Scientific Management

Problem in labor productivity lies with poor management practices, not labor.

Manner of change can be determined only by scientific study.

Replace rules of thumb and tradition with precise procedures developed after careful study.

Work with Bethlehem Steel plant in 1898

Henry Gantt

Gantt Chart – a bar graph that measures planned and completed work along each stage of production by time elapsed.

Frank B. Gilbreth(1868 – 1924)

Pioneered time and motion study Stressed efficiency; “one best way” to

do work. Early work with bricklayers Greatest impact on medical surgery

by drastically reducing the time patients spent on the operating table.

Lillian M. Gilbreth1878-1972

Widowed in 1924 with 12 children, ages 2 – 19.

“First Lady of Management” Pioneered in the field of industrial

psychology and made substantial contributions to human resource management.

Bureaucratic Organizations

Classical Perspective

Max Weber, German Theorist Envisioned organizations managed on an

impersonal, rational basis. An organization based on rational authority

would be more efficient and adaptable to change.

Employee selection and advancement based on competence.

Rely on rules and written records for continuity.

Manager relies on legal power of his/her position instead of personality.

Elements of a Bureaucracy Labor is divided with

clear definitions of authority and responsibility.

Positions are organized in a hierarchy of authority.

All personnel are selected and promoted based on technical qualifications, which are assessed by examination.

Administrative acts and decisions are recorded in writing.

Management is separate from the ownership of the organization.

Managers are subject to rules and procedures. Rules are impersonal and uniformly applied.

Administrative Principles

Classical Perspective

Henri Fayol, French Engineer

General and Industrial Management Proposed 14 general principles of

management Unity of command (one supervisor) Division of work (specialization) Unity of direction (group similar

activities) Scalar chain (chain of authority)

Mary Parker Follett Trained in philosophy and political

science Stressed the importance of people

rather than engineering techniques “Don’t Hug Your Blueprints” Analyzed dynamics of management-

organization interactions Addressed ethics, power and leadership Proposed concept of empowerment

Chester I. Barnard Studied Economics at Harvard; no degree President of New Jersey Bell in 1927 Proposed the concept of the informal

organization Includes cliques and naturally occurring

social groupings Acceptance theory of authority – people

have free will and can choose whether to follow management orders.

Behavioural Approaches toManagement

Hawthorne Studies

Elton Mayo

Hawthorne Studies

Elton Mayo

Theory of Human Needs

Abraham Maslow

Theory of Human Needs

Abraham Maslow

Human Resources

Approaches

Assumption: People are social

and self-actualizing

Human Resources

Approaches

Assumption: People are social

and self-actualizing Personality and

Organization

Chris Argyris

Personality and Organization

Chris Argyris

Theory X and Theory Y

Douglas McGregor

Theory X and Theory Y

Douglas McGregor

2. Humanistic Perspective

Human Relations Movement Hawthorne Studies (1927-1932), Western

Electric Hawthorne Works in Chicago CIL, Thomas Edison, Honorary Chair, 1924-1927 Elton Mayo, Harvard Business School examined

productivity and work conditions Human Resources Perspective

Abraham Maslow (1908-1970) Douglas McGregor (1906-1964)

Behavioral Sciences Approach

The Hawthorne Effect

The rewards you reap when you pay attention to people. The mere act of showing people that you’re concerned about them usually spurs them to better job performance.

When people spend a large portion of their time at work, they must have a sense of belonging, of being part of a team.

Hawthorne Studies 1895 – struggle develops between

manufacturers of gas and electric lighting fixtures for control of the residential and industrial market.

More light results in more productivity, they say

RATR 6 year Study Result: Money was not the cause of the increased output. Employees’ output increased sharply when managers treated them in a positive manner.

Started a revolution in worker treatment for improving organizational productivity.

The Human Relations Movement

Humanistic PerspectiveThe human relations school of thought considers that truly effective control comes from within the individual workers rather than from strict, authoritarian control.

The Human Resources Perspective

Humanistic Perspective

Abraham Maslow, Psychologist Observed that patients’ problems stemmed

from inability to satisfy their needs. Proposed a hierarchy of needs

Physiological needs Safety Belongingness Esteem Self-actualization

Basis for motivational techniques

Douglas McGregor, College President Challenged assumptions about human

behavior based on his experiences as a manager, consultant, his training as a psychologist, and Maslow’s work.

Theory X and Theory Y Workers are best described by Theory

Y Take advantage of the imagination

and intellect of all employees.

Behavioral Sciences Approach

Humanistic Perspective

Behavioral Sciences Approach Develops theories about human behavior

based on scientific methods and study. Draws from sociology, psychology, anthropology, economics and other disciplines to understand employee behavior and interaction in an organizational setting.

Impacts motivation, communication, leadership and human resource management.

Third Perspective: Mgt Science

Management Science Perspective World War II created sophisticated tools for

modern global warfare. Applies mathematics, statistics and other

quantitative techniques to management decision-making and problem-solving.

Operations Research Operations Management Management Information Systems Queuing Theory

Fourth Perspective: Emerging Trends

Systems TheoryContingency ViewTotal Quality Management (Deming)

Systems Theory

A set of interrelated parts that function as a whole to achieve a common purpose. Inputs Transformation process Outputs Feedback Environment

Contingency View Universalist View (classical perspective) –

management concepts are universal Case View – Each situation is unique. Contingency View – A manager’s

response depends on identifying key variables in an organizational situation. What works in one setting may not work in another. Contingencies include the environment, industry, technology and international cultures.

Total Quality Management Shift from inspection approach to quality

control to an approach emphasizing employee involvement in the prevention of quality problems.

Managing the total organization to deliver quality to customers.

Significant Elements of TQM Employee involvement Focus on the customer Benchmarking Continuous improvement

Dr. W. Edwards Deming (1900-1993)

“Father of Quality Movement” Developed theory and methods to

improve the quality an dependability of manufactured products.

Out of the Crisis, 14 points Application of his work in Japan

sparked the Japanese Industrial Miracle-the transformation of Japanese business

www.deming.org/deminghtml/wedi.html