Feedback Presentation at ThoughtWorks University

Making feedback work

Show of hands

Who wants to grow in their jobs?

Imagine...

Everyday growth

The secret...

Feedback

Which Agile practices manifest the value of feedback?

Practices designed to...

improve software

How about...

improving people?

Giving FeedbackReceiving Feedback

Our Agenda

Antipatterns &resources

Giving Feedback

Be an Art Critic

Step1:Draw a picture representing ThoughtWorks University

Step 2:Exchange sheets with your neighbour.

Step 3

Strengthen

Confidence

Reflection

Step 4

Improve Effectiveness

Reflection

Fear Less

Step 5

Make changes

Reflection

“The meaning of your communication is the

response you get.”

Giver’s Fantasy

Ladder of Inference

A true story...

Pravin Pandit

Pravin was upset

Pravin’s boss• didn’t catch up with him• gave his project to Akash• interacted positively with Akash

Lisa Lorn (Pravin’s boss)

Has no idea...

Pravin decides to give feedback...

I can’t trust you!

You play favourites!

You don’t care for me!

Yes, you can!

No, I don’t!

Yes, I do!

What went wrong?

FWhere Pravin focussed

FWhere he should have focussed

How and When

Our Model for Feedback

Your observation

+How you felt (impact)

Fundeniable!

Fundeniable too!

An example...

WhEN you Don't Catch up with me regularly, it makes me feel that

you don't care for me.

I'm sorry about that.

I assure you this isn't

deliberate. Let's set

up weekly meetings

now!

Much better, huh?

The best time

Incident 1 Incident 2

When will you give feedback?

Give Feedback...

as close as possible...

to the first incident.

Incident 1 Incident 2

When will you give feedback?

FfeedbackF

ask if it’s a good time!

Before you make judgements...

Give Feedback

Top Tips

There’s no

negative feedback

Feedback•Strengthens confidence•improves effectiveness

Ask for

permissionFollow the model

Brainstorm solutions

Lastly,

Phrasing Matters

Giving FeedbackReceiving Feedback

Our Agenda

Antipatterns &resources

Receiving Feedback

Ask for

Feedback

It encourages...

2 way communication

Don’t defend

Feedback is like a gift

Your critics are the ones telling you they still love you.

- Dr. Randy Pausch

“

”

Seek

clarifications

Especially...

to understand feedback

Lastly...

Take action & Follow up

Show your commitment

Ask how you did

Giving FeedbackReceiving Feedback

Antipatterns &resources

Our Agenda

Antipatterns &

resources

Dee Yanti Patton

She has trouble....

with Feedback

Sumeet, you’re a very committed worker.

“”

Sumeet, you’re awesome to work with. You’re an understanding and effective partner. You’re also very dedicated.

“

”

I’m sorry I can’t think of anything for you to improve on.

“”

In my defense...

Remember...

Your observation

+How you felt (impact)

Fundeniable!

Fundeniable too!

Learning Resources

An elearning module

http://bit.ly/TW-Feedback

Patrick Kuathekua.com/atwork

Questions?

Thank You!