Delivering World Class Part 1

Andre Grant

1. Explain in 5 minutes how to deliver World Class Service.

2. Demonstrate to 95% accuracy how to Clean Tables

3. Describe the Basic Server Steps to 95 percent accuracy

To deliver world class service to the guest in your restaurant you will need to start with the following:

Bring Your Smile

Iron Shirt & Pants

Wear Your Name Tag

Clean Logo Apron and Service Towel

Every guest IMPRESSED; not just satisfied.

To deliver world class service to the guest in your restaurant you will need to do the following:

Belt Where Required Socks and stockings are

Matching Bring: Pens/Order Pads,

Crumbers

Every guest IMPRESSED; not just satisfied.

Before you’re able to give patrons World Class Service, your tables also need to be clean before they sit down.

To make sure your tables are clean, you must do a “9 Point Station Check”:

1. Table Clean2. Sugar Caddies Full3. Ketchup, Salt & Pepper Full4. Plant & Chains free of dust5. Tiffanies Clean & lights on

Before you’re able to give patrons World Class Service, your tables also need to be clean before they sit down.

To make sure your tables are clean, you must do a “9 Point Station Check”:

6. Ledges & Window Sills Wiped7. Chairs & Table Legs Clean8. Table Bases Clean9. Floor Vacuumed or Swept

Once everything is set, you then follow the “8 Basic Service Steps”:

1 Minute Greeting 4 Minute Beverage 7 Minute Appetizer 14 Minute Entrée 2 Minute Check Back 5 Minute Desserts 2 Minute Check 2 Minute Table Turn

1. World Class Service2. Clean Tables3. Basic Service Steps

So in today’s lesson we covered.;

In our next class you will be expected to demonstrate in your groups each area just discussed.

Remember to complete the online quiz, so I can determine what you have learned.