Crisis: what Crisis?

Crisis? What crisis?

Alan

• Fearful about the future – responsible – feeling a need to rescue

• Freedom and accountability

• Adult relationships

• Limitless possibilities, new horizons

“Do  not  go  gentle  into  that  good  night, Rage,  rage  against  the  dying  of  the  light”

Dylon Thomas

Who is Skills for Justice?

Who  we  are  …

We are a not-for-profit professional services organisation with an enterprise mindset.

We offer HR, OD and skills development to the Justice, “blue  light”  and Armed Forces sectors on a global basis.

We are growing from a base of being a UK Sector Skills Council and are in process of becoming an awarding body for vocational qualifications.

Our vision and mission… We help our employers deliver excellent services built on the skills and expertise of their workforce.

We help employers and individuals to be better skilled to deliver public benefit.

We influence employers, policy-makers and the skills system to take full account of workforce development needs.

Police and custodial support

Victim support

Forensics

Fire and rescue

Magistrates and probation services

Military police and armed

services

Crisis? The start of a quest…

Ashridge Consulting – working alongside

Who  we  are  … We are a thriving, global organisation development and change consultancy, with a reputation for the cutting-edge theoretical basis of our approach.

Our work is informed by a deep philosophy of “organisations  as  human  processes”  not  machines,  and  by  our extensive experience of action inquiry, appreciative inquiry and complexity based approaches.

We are also known for partnering well and leaving a lasting developmental legacy with the organisations and direct clients with whom we work.

“No  one  saves  us  but ourselves. No one can and no one may. We ourselves must walk the path.” Buddhist teachings

Caryn Vanstone, MSc

Director of Lacerta Consulting and Ashridge Consulting. Been working with AI and Culture Change for over 15 years. Background – 8 yrs in HR/OD in the Water Industry before joining Ashridge Consulting, following MSc in Organisation Consulting in 1997-9. Passions – learning, improvisation, facilitating the uplifting of voice and emancipation, innovation and sustainabiliity ….  And  gardening! Now working with corporates and NFP organisations blending ideas from social constructionism, AI, complexity theories, Gestalt, Buddhism, and the philosophies of Mead, Bateson, Elias (amongst others!) into complex change projects, for example: AMEX recovery and restoration of culture post 9/11 (global)

MCA  OD  “Gold”  award  winning  project  in  Halfords  2002 (UK) Culture change in O2 UK (from Cellnet) 2004-6 and current (UK) HSBC  renewal  and  values  post  2008  “credit  crunch”  (global) GlaxoSmithKline – major (1000 person+) AI summits (US, Europe and in Asia Pac) Ongoing global work in engagement with BT, the UK National Health Service, the

Justice sector Faculty for 10 years on the Ashridge Masters in Org Change.

Reach me on: caryn.vanstone@ashridge.org.uk or +44 (0) 788 0788 279

AI based complex

culture change

Strategy & strategic engagement

Strength based

leadership development

Sustainability

Virtual and global working

Strategic HR and development of OD

Leading Business School offering Masters and Doctoral studies in Change

The plan?

Appreciative Inquiry “5-D”  Cycle

Discovery “What  gives  life?” (The best of what is) Appreciating

Dream “What  might  be?” (What is the world calling for) Envisioning Results

Design “What  should  be  - the  ideal?” Co-constructing

Destiny “How  to  empower,  learn, and  adjust/improvise?” Sustaining

Affirmative Topic Choice

Definition “What  frames  our  inquiry?” (Creating affirming topics) Framing

Our plan for the change work

1 day LT meeting • Method • Core

deliverables • Agreement to

proceed • Draft Topic

formation (what you want more of) 1 day Topic

finalisation meeting • Prep

materials • Prepare

for next steps

1 April 1 June 1 May

Mini inquiry to deepen topic

definition

Project planning, summit venue and

logistics

Continued inquiry –

Leadership Team start

working with the Topics

Project planning, summit

next steps

Design meetings and work with CAG

group, and internal teams

Ongoing design

work and logistics

½ day Definition Inquiry launch • Finalisation of

protocol etc

Invites, comms

and externals

to join Summit

LT Webinar/ Meeting 4 • “Walk”  the  

summit • Roles of

leaders? • Preparation • How are they

doing? ½ day Definition Inquiry training • Inquirers

SUMMIT

…  to  the  Summit  and  follow  up

1 June 1 Aug 1 July

LT Webinar/ Meeting 4 • “Walk”  the  

summit • Roles of

leaders? • Preparation • How are they

doing?

Design meetings and work with CAG

group, and internal teams

Action experiments and initiatives

LT Webinar/ Meeting 5 • Next steps • Keeping it

alive • Acting on

what has emerged, in the style of the Topics

A growing team of action inquirers  …

Fiona

• Taking the decision to start

• Building the momentum

• Recognising the inherent challenges

• Riding the roller coaster

• Through  all  the  ups  and  downs,  it’s  really worth it in the end!

Emma

• Feeling the difference at the Summit

• Personal connections

• Epiphany moment – finding purpose and meaning

• Power of small teams

• A more creative approach to my work

• If  some  people  aren’t  on  board  – that’s  ok,  we  are!

Angela

• Summit crystallised and accelerated change

• Standing out from the crowd and doing things differently

• Successful bids are living examples that it really works – real business benefit

• Freedom to let go and dream big

Jacquie

• Anticipation leading up to the Summit

• Summit – a fully energising experience

• Telling the story to any willing audience

• Realising potential and unleashing talent

• Adventure of what is now possible

• My style has become more emergent – and more authentic

Topics for success  …

We are one team delivering great stuff We are an organisation steeped in commitment, passion, pride and enthusiasm for all we do.

We value each other by supporting and recognising what we all contribute, enabling us to take the seed of an idea and grow it, using the collective intelligence of the organisation.

We recognise that working together breeds creativity and we build better solutions in partnership.

We are the difference that makes the difference.

We have a creative environment that fosters great ideas

We are a stylish and vibrant organisation giving customers a unique perspective.

We believe that we can do anything that our customer asks of us.

We look out for the next big thing, creating together visionary and purposeful solutions to show our customers what is possible.

We recognise that no one person has a monopoly on good ideas.

We value relationships

We believe relationships founded on friendship and trust are powerful, and that by fostering these relationships we can make customers feel like colleagues, and colleagues feel like friends.

We understand the importance of making the time to develop good relationships and strong partnerships, based on mutual respect, that can make things happen and take advantage of opportunities.

The greatest thing about Skills for Justice is the people.

I am trusted and have the freedom and responsibility to make a difference

I am totally trusted to take responsibility for the work I do.

I am given the space and opportunity to take advantage of new challenges, push the boundaries and seize the moment.

I am supported by my colleagues, to help me make my mark and to have confidence in my own convictions.

I am empowered to reach for higher aspirations.

What enabled success?

Few  simple  ‘rules’  for  best  work  together

Adult – accountable freedom and responsibility

− In particular – timekeeping and group process and never rescuing or attempting to  “motivate”

Active engagement – the quality of the output is up to you

All in it together

Say what you mean, mean what you say – integrity and transparency

Truly participant centric – no presentations, no video, just intrinsic energy and self-motivation – now working on a ratio of  5%  (or  less)  “push”  and  95%  dialogue  and  group  work

Results so far…

So  far  we  have  ….

…  been  awarded  £4.8million  for  2  years  guaranteeing continuity for employees and customers, safeguarding 70 jobs

…  gained  additional  £2million  of  new  contracts,  which means expansion, growth and exciting new directions

…  revitalised,  adult  relationships  full  of  freedom  and accountability

…  a  culture  based  on  humanity,  creativity  full  of  confidence,  positivity  and  “can  do”  relationships

Buzz groups – your questions?

Our questions - how to embed?

Our questions: • Idea generation • Artful expression • A new dream

Our dreams for Skills for Justice

Our dreams for Skills for Justice

Our dreams for Skills for Justice

Thank you to everyone who came to our workshop and made a positive contribution to the future of Skills for Justice and the society we live in!

Find us, and join the discussion at: Integrity, Trust,

Freedom and Accountability # AIAcademy

Find us – here – now on:

ASHRIDGE:

Caryn +44 (0) 788 0788 279

SKILLS FOR JUSTICE:

Alan +44 (0) 7779 614 227

Fi +44 (0) 7795 815 783