Conflict mgmt

Conflicts happen

There are differences so there will be

conflicts

How do we manage differences?

It’s about “Getting to YES”

William Ury, 1981:

Synopsis -This classic book on negotiation theory is a product of the Harvard Negotiation Project. It espouses Principled Negotiation, a specific negotiation method that aims for Win-Win agreements.

Assertive communication

means… To be positive about self and others

Recall synergy:

“The state achieved when the combined efforts of the parts exceed their individual efforts” – Barnett & O’Rourke

Theory vs. reality

Identify behaviour roles

Aggressive

Submissive

Manipulative

Assertive

Shared common understanding

Prepare

Make parties comfortable

Get all on the same page – set tone

Ensure a common understanding of concepts

Invite feedback

Define conflict on strategies, not personalities

Emotions

Sterotyping

Ender

Culture

Experience

expectation

Four F’s

Facts

Feelings

Focus on action

Feedback

Own the message

• You’re always late to work

• You make me mad when you leave the kitchen a mess.

• Why is it always me who cleans

up after dinner you lazy pig?

• Why can’t you get your report in on time?

• Why is your car always out of gas?

Conflict management is:

Competition

Withdrawl

Accommodation

Compromise

collaboration

Find your personal power!

Funny, compassionate, team player, hard worker -

“Lucky 7”

Pick personal powers you’d like and repeat them seven times – voila!