Upload
heathervail
View
90
Download
1
Tags:
Embed Size (px)
Citation preview
Conflicts happen
There are differences so there will be
conflicts
How do we manage differences?
It’s about “Getting to YES”
William Ury, 1981:
Synopsis -This classic book on negotiation theory is a product of the Harvard Negotiation Project. It espouses Principled Negotiation, a specific negotiation method that aims for Win-Win agreements.
Assertive communication
means… To be positive about self and others
Recall synergy:
“The state achieved when the combined efforts of the parts exceed their individual efforts” – Barnett & O’Rourke
Theory vs. reality
Identify behaviour roles
Aggressive
Submissive
Manipulative
Assertive
Shared common understanding
Prepare
Make parties comfortable
Get all on the same page – set tone
Ensure a common understanding of concepts
Invite feedback
Define conflict on strategies, not personalities
Emotions
Sterotyping
Ender
Culture
Experience
expectation
Four F’s
Facts
Feelings
Focus on action
Feedback
Own the message
• You’re always late to work
• You make me mad when you leave the kitchen a mess.
• Why is it always me who cleans
up after dinner you lazy pig?
• Why can’t you get your report in on time?
• Why is your car always out of gas?
Conflict management is:
Competition
Withdrawl
Accommodation
Compromise
collaboration
Find your personal power!
Funny, compassionate, team player, hard worker -
“Lucky 7”
Pick personal powers you’d like and repeat them seven times – voila!