Communication skills

COMMUNICATION SKILLS

Presented To: Dr. Tayyab Husnain

19 August 2014

By:

Saadia Aslam

Iqra Almas

MehwishShahid

Murtaza

WHAT IS COMMUNICATION PROCESS?

“TRANSMISSION OF A MESSAGE FROM A

SENDER TO A RECEIVER IN AN

UNDERSTANDABLE MANNER.”

• Communication is from Latin commūnicāre, meaning

"to share"

• Communication is only successful when both the sender and the receiver

understand the same information as a result of the communication.

WHO IS THE BEST COMMUNICATOR OF 2013 AROUND THE WORLD???

•DO YOU KNOW????

THE BEST COMMUNICATOR OF 2013

• THE ICON OF HUMAN ENDURANCE, COURAGE, GRACE AND SPIRIT.

7% WORDS• Words are only labels

38% PARA-LINGUISTIC• The way in which something is said - the

accent, tone and voice modulation

55% BODY LANGUAGE• What a speaker looks like while

delivering a message.

IN RELIGION: THE WAY ALLAH COMMUNICATES WITH

HUMAN BEINGS:

The Quran outlines three possible ways by which god communicates

With human beings:

• Inspiration,

• From behind a veil,

• And sending a messenger

(Quran 42:51).

• (P)OSTURES & GESTURES

• (E)PRESSIONS OF EMOTION

• (O)RIENTATION

• (P)RESENTATION

• (L)OOKS

• (E)YE CONTACT

REMEMBER THAT YOU ARE DEALING WITH “PEOPLE”

Hearing

Seeing

Smell

Touch

Taste

Communication is a series of experiences of

COMPONENTS OF COMMUNICATION

Four key components

COMMUNICATION PROCESS

LEVELS of COMMUNICATION

• Verbal

• Non-verbal

Verbal Communication

Form of communication in which message is transmitted verbally.

Verbal Communication is further divided into:

1. Oral Communication2. Written Communication

Non Verbal Communication

Sending or receiving of wordless messages.

gesture, body language, posture, tone of voice or facial expressions.

THREE ELEMENTS:

APPEARANCE

BODY LANGUAGE

TONE OF VOICE

Communication

Three directions :

• Upward communications

• Downward communications

• Lateral communications

Principles of Effective Communication

1. Clarity.

2. Objective

3. Understanding

4. Completeness

5. Time management

6. Feedback

7 C’s of COMMUNICATION

Do You Know?

People remember:

• 10% of what they read

• 20% of what they hear

• 30% of what they see

• 80% of what they speak

NON-HUMAN COMMUNICATION

• Animal communication: Any behavior of one animal that affects the current or future behavior

of another animal. The study of animal communication is called zoo semiotics.

• Plant communication: Communication is observed within the plant organism within plant cells

 and between plant cells.

• Bacteria quorum sensing: Through quorum sensing, bacteria are able to sense the density of

cells, and regulate gene expression accordingly. 

Barriers to Communication

Semantic barriers

Emotional or psychological barriers

Personal barriers

Semantic Barriers

Symbols with different meaning

Badly expressed message

Unclarified assumption

Emotional Or Psychological Barriers

Personal discomfort or emotionally disturbed

Inattention

Undue reliance on the written word

Failure to communicate

Personal Barriers

Attitude of superior

Fear of challenge of authority

Lack of time

Lack of awareness

Basic Reasons We Do Not Listen

• Listening is hard work

• Lack of time

• Speed differences (120 wpm v/s 360 wpm)

• Lack of training

Tips to Good Communication Skills

Maintain eye contact with the audience

Body awareness

Expressions

Manage time properly

Practice effective communication skills

At Last

Final Thoughts

• Communicating to be understood and being a good

listener are crucial.

• Another important aspect of communication is to think

about what you are saying before you say it.

• Today’s communications set the tone for tomorrow’s

relationships.

COMMUNICATION

• "If I Went Back To College Again, I'd Concentrate On Two Areas: Learning To Write And To Speak Before An

Audience. Nothing In Life Is More Important Than The Ability To Communicate Effectively."

• -- GERALD R. FORD