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very good presentation on communication skills presented in CEMB by Saadia Aslam, Punjab University Lahore.
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COMMUNICATION SKILLS
Presented To: Dr. Tayyab Husnain
19 August 2014
By:
Saadia Aslam
Iqra Almas
MehwishShahid
Murtaza
WHAT IS COMMUNICATION PROCESS?
“TRANSMISSION OF A MESSAGE FROM A
SENDER TO A RECEIVER IN AN
UNDERSTANDABLE MANNER.”
• Communication is from Latin commūnicāre, meaning
"to share"
• Communication is only successful when both the sender and the receiver
understand the same information as a result of the communication.
WHO IS THE BEST COMMUNICATOR OF 2013 AROUND THE WORLD???
•DO YOU KNOW????
THE BEST COMMUNICATOR OF 2013
• THE ICON OF HUMAN ENDURANCE, COURAGE, GRACE AND SPIRIT.
7% WORDS• Words are only labels
38% PARA-LINGUISTIC• The way in which something is said - the
accent, tone and voice modulation
55% BODY LANGUAGE• What a speaker looks like while
delivering a message.
IN RELIGION: THE WAY ALLAH COMMUNICATES WITH
HUMAN BEINGS:
The Quran outlines three possible ways by which god communicates
With human beings:
• Inspiration,
• From behind a veil,
• And sending a messenger
(Quran 42:51).
• (P)OSTURES & GESTURES
• (E)PRESSIONS OF EMOTION
• (O)RIENTATION
• (P)RESENTATION
• (L)OOKS
• (E)YE CONTACT
REMEMBER THAT YOU ARE DEALING WITH “PEOPLE”
Hearing
Seeing
Smell
Touch
Taste
Communication is a series of experiences of
COMPONENTS OF COMMUNICATION
Four key components
COMMUNICATION PROCESS
LEVELS of COMMUNICATION
• Verbal
• Non-verbal
Verbal Communication
Form of communication in which message is transmitted verbally.
Verbal Communication is further divided into:
1. Oral Communication2. Written Communication
Non Verbal Communication
Sending or receiving of wordless messages.
gesture, body language, posture, tone of voice or facial expressions.
THREE ELEMENTS:
APPEARANCE
BODY LANGUAGE
TONE OF VOICE
Communication
Three directions :
• Upward communications
• Downward communications
• Lateral communications
Principles of Effective Communication
1. Clarity.
2. Objective
3. Understanding
4. Completeness
5. Time management
6. Feedback
7 C’s of COMMUNICATION
Do You Know?
People remember:
• 10% of what they read
• 20% of what they hear
• 30% of what they see
• 80% of what they speak
NON-HUMAN COMMUNICATION
• Animal communication: Any behavior of one animal that affects the current or future behavior
of another animal. The study of animal communication is called zoo semiotics.
• Plant communication: Communication is observed within the plant organism within plant cells
and between plant cells.
• Bacteria quorum sensing: Through quorum sensing, bacteria are able to sense the density of
cells, and regulate gene expression accordingly.
Barriers to Communication
Semantic barriers
Emotional or psychological barriers
Personal barriers
Semantic Barriers
Symbols with different meaning
Badly expressed message
Unclarified assumption
Emotional Or Psychological Barriers
Personal discomfort or emotionally disturbed
Inattention
Undue reliance on the written word
Failure to communicate
Personal Barriers
Attitude of superior
Fear of challenge of authority
Lack of time
Lack of awareness
Basic Reasons We Do Not Listen
• Listening is hard work
• Lack of time
• Speed differences (120 wpm v/s 360 wpm)
• Lack of training
Tips to Good Communication Skills
Maintain eye contact with the audience
Body awareness
Expressions
Manage time properly
Practice effective communication skills
At Last
Final Thoughts
• Communicating to be understood and being a good
listener are crucial.
• Another important aspect of communication is to think
about what you are saying before you say it.
• Today’s communications set the tone for tomorrow’s
relationships.
COMMUNICATION
• "If I Went Back To College Again, I'd Concentrate On Two Areas: Learning To Write And To Speak Before An
Audience. Nothing In Life Is More Important Than The Ability To Communicate Effectively."
• -- GERALD R. FORD