Clean Language Slides May 09

When you are working at your best, you are like what?

Please draw your answer to this question on a sticky label and write your name alongside it

What would you like to have happen in this workshop?

Judy Rees and Matthew DodwellMay 2009

Judy Rees

• Co-author of Clean Language (Amazon category Number 1 best seller)

• Trainer, facilitator, coach, journalist • Director of Clean Change Company• Former senior manager at Teletext as it

developed web, digital TV, mobile services• MA in Media Technology Management

Matthew Dodwell

• Facilitator and coach using Clean Language and ‘Conscious Embodiment’

• 20 years of working in IT within development and project management

• Technical project manager at O2 implementing E-top-up systems

• Working with Clean Change Company for 2 ½ years

Less is More: Speed Clean

• When you are working at your best, you are like what? (starter question only)

• What kind of X is that X?• Is there anything else about X?

• Use only these questions and the client’s words• Ask several times, in any order• Ask about things they seem to like and enjoy• Have fun!

The power of your attention

As person A talks about something which is important to them, person B:

1. Listens exquisitely2. Is distracted3. Listens exquisitely again

Chimes will mark shifts between these kinds of listening

Questioning for clarity

Some basic Clean Language questions:• What kind of X is that X?• Is there anything else about X?• Where/whereabouts is X?• Is there a relationship between X and Y?• And that’s X like what?

Questioning for motivation

For this activity, you will need two problems which can be stated in a short sentence.

For example:• My desk is untidy and I can’t find anything• I feel unfit and ought to get more exercise

• Activity based on Motivation in a Moment by Marian Way, Wendy Sullivan and Phil Swallow

Questioning for motivationPerson A states one of their problems.Person B responds by giving their very best

advice, beginning with:• If I were you I’d…• What you should do is…

Person A notices what happens to their thinking

Questioning for motivationPerson A states one of their problems.Person B responds by asking:• What would you like to have happen?• What needs to happen for that to happen?• And can that happen?

Person A notices what happens to their thinking

When the reorganisation has settled down and everything is working as you would like, your

projects will be like what?

Clean Language questions• What kind of X is that X?• Is there anything else about X?• Where/whereabouts is X?• Is there a relationship between X and Y?• And that’s X like what?• What would you like to have happen?• What needs to happen for X?• And can X (happen)?• What happens next/just before?

How else can we help you?

• We train, mentor and support IT staff• We work with you to deliver results:

– Influential language (spoken and written)– Presentation skills– Requirements elicitation– Management and leadership skills– Coaching skills

• Initial training can be followed by ongoing coaching and mentoring

Advanced communication skills

This two-day course will equip you to:• Ensure your communication gets results• Deal more effectively with difficult people• Increase customer satisfaction• Negotiate effectively for win-win outcomes• Improve trust and rapport within the team

and beyond it• Develop performance and job satisfaction

So that…

• Key business communication issues can be resolved

• Reduced chance of time-consuming and costly confusion and misunderstandings

• Stakeholders feel listened to & understood• Teams feel well-led and confident• Increased probability of delivering on time,

on budget, and exceeding expectations

Find out more

• Online at www.cleanchange.co.uk• Email judy@cleanchange.co.uk or

matthew@cleanchange.co.uk • Call +44 (0)20 8400 4832• Write to 18 Byfield Road, Isleworth,

Middlesex TW7 7AF• Clean Language: Revealing Metaphors

and Opening Minds, by Wendy Sullivan and Judy Rees, available on Amazon