C L E A N L A N G U A G E Q U E S T I O N S F O R A S P I R I N G A G I L E L E A R N E R S

Andrea ChiouJuly 27, 2014

A G I L E 2 0 1 4 W O R K S H O P

Andrea Chiou, agile coach@andreachiou

Blog: www.adaptivecollaboration.com

Virginia Satir

Gerald Weinberg

David Grove

Walker

Influencers

Caitlin

andrea.chiou@santeon.com

W H AT I W O U L D L I K E T O H AV E H A P P E N

The essence of clean questions Demonstration and practice Clean FeedbackResources and Community !

Q&A

L A N D S C A P E

! Interruptions

Feeling safe !

Being listened to well is rare Need for clarity !

Metaphor

C L E A N Q U E S T I O N S

For listeners: get a more accurate understanding of the words being used.For speaker: room to expand, think, finish, and new insights

N U RT U R E T H I N K I N G I N O T H E R S

by separating away our reactionsassumptionsinterpretationsneed for contribution pre-suppositionsadvicebiasesjudgements

Metaphor is the modulatorbetween the conscious and subconscious

that fostersunderstanding

between people

F I V E S E N S E S WA R M U P

See an elephant

Taste lemon

Hear music

Feel hot sand

Smell perfume

D E M O

W H E N Y O U A R E L E A R N I N G AT Y O U R B E S T, Y O U A R E L I K E W H AT ?

3 C O R E C L E A N Q U E S T I O N S

AND…IS THERE ANYTHING ELSE ABOUT X?

AND…WHAT KIND OF X IS THAT X?

X is a word or a phrase that your partner used

AND …THAT’S X…. LIKE WHAT?

W H E N Y O U A R E L E A R N I N G AT Y O U R B E S T, Y O U A R E L I K E W H AT ?

P R A C T I C E S E S S I O N # 1 - PA I R S

3 C O R E C L E A N Q U E S T I O N S

AND…IS THERE ANYTHING ELSE ABOUT X?

AND…WHAT KIND OF X IS THAT X?

X is a word or a phrase using the exact words of the person you are talking to…

only use the questions, nothing else

AND …THAT’S X…. LIKE WHAT?

PRACTICE SESSION #2 - PAIRS

Learning at your best

Parenting at your best

Coding at your best

Coaching at your best

Studying at your best

Designing at your best

C L E A N F E E D B A C K *

What worked well for you? 1.)

!

2.)

What did not work as well for you?1.)

!

2.)

O B S E R VAT I O N / W H AT Y O U I N F E R F R O M T H AT / W H AT WA S T H E I M PA C T O N

*This is but one of many of the Systemic Modeling tools of Caitlin Walker for group interaction

J A M E S L AW L E Y A N D P E N N Y T O M P K I N S

The original book on modeling via Clean Language

See cleanlanguage.co.uk

J U D Y R E E S A N D W E N D Y S U L L I VA N

!

!

!This book is a gentle introduction to Clean with plenty of exercises and examples for everyday use

See learncleanlanguage.co.uk

M A R I A N WAY

This book is an excellent guide to Clean. Laid out simply with beautiful illustrations and examples.

See cleanlearning.co.uk

C A I T L I N WA L K E R

15 years of pioneering work in clean at various institutions

See www.trainingattention.co.uk

W H E R E H A S I T B E E N U S E D ?

interviewshiring

coachingresearch

ITschools

doctorsgeriatric care

large organizations

therapy and social work

police investigations

ISO 9000 audits

W H O I S U S I N G I T ?

http://www.leanpub.com/whoisusingclean

Q & A

S O M E M O R E C L E A N Q U E S T I O N S

Intention…what would you like to have happen?Developing:…what kind of X (is that X)? …that’s X like what?…is there anything else about X?Location:… where is X ? or whereabouts is X?…does X have a size or shape?Time or Significance: …when X, what happens next?…when X, then what happens?Time or Source…where does (or could) X come from?…what happens just before X?!

Prior to asking the questions on the left, you summarize and focus attention with the following.

1.) And X (stuff they said, in their words)….

2.) And when X (specific word or phrase you want to focus attention on),

3.) clean question about some word or phrase (could be something other than X)!