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Business Process Outsourcing(BPO)
G.Aneela-161412Priyanka Saini-161436
What is BPO
Business Models
Benefits and Issues
Top Rankers
Conclusion
CONTENTS
Contract Back Office Outsourcing Front Office Outsourcing
OBJECTIVES: Reduction in transaction costs Optimizing Process efficiency Handle a large volume engagements
SERVICES: Call center services Data entry services Finance, accounting, analytics services etc
What Is a BPO?
Business Models
Hybrid model or dual shore model
Offshore multi-sourcing model or hub-and- spoke model
Employment Generation Tax Income to the Government FDI Inflow Global Recognition
Issues High Attrition Poor Infrastructure Policies and Procedures For Higher Salary
Benefits to India
TOP RANKERS IN INDIA
American Express Genpact Accenture Wipro BPO Sparsh Intellnet IBM Daksh ICICI HCL BPO
Cheap Labour Costs
Pool Of Skilled English-Speaking Indians
Friendly tax structure
CONCLUSION
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