Business Process Outsourcing(BPO)

G.Aneela-161412Priyanka Saini-161436

What is BPO

Business Models

Benefits and Issues

Top Rankers

Conclusion

CONTENTS

Contract Back Office Outsourcing Front Office Outsourcing

OBJECTIVES: Reduction in transaction costs Optimizing Process efficiency Handle a large volume engagements

SERVICES: Call center services Data entry services Finance, accounting, analytics services etc

What Is a BPO?

Business Models

Hybrid model or dual shore model

Offshore multi-sourcing model or hub-and- spoke model

Employment Generation Tax Income to the Government FDI Inflow Global Recognition

Issues High Attrition Poor Infrastructure Policies and Procedures For Higher Salary

Benefits to India

TOP RANKERS IN INDIA

American Express Genpact Accenture Wipro BPO Sparsh Intellnet IBM Daksh ICICI HCL BPO

Cheap Labour Costs

Pool Of Skilled English-Speaking Indians

Friendly tax structure

CONCLUSION