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Saint Mary’s College of CA
Moraga, California
4000 FTE
High Undergraduate: Liberal Arts
Master’s Large:
Business
Education
SMC Library Staff
invested in access
• Catalog Librarians
• Electronic Resource
Manager
• Reference Librarians
• Periodical Manager
• Instruction Librarians
• Interlibrary Loan
Manager
• Acquisitions Manager
• Your Face Here
Our Partners:
Vendor Representatives
Imagine the best vendor representative
What one trait characterizes this person?
We’ll collectively create the behavioral description
to hire the best representative
Respond at PollEv.com/lindawobbe
or Text LINDAWOBBE to 37607 once to join, then text
your message
Solution: You!
Feedback that counts
Trouble Tickets
Work up the hierarchy
Vendor visits
Power of the collective: committees and
Discussion Lists
Solution: You!
More feedback that counts
Licenses
Trials and Beta Testing
Advisory Boards
Standards Committees
Marketing Feedback
Solution:
*Vendor Representatives
Poll Results: What defines a great vendor
representative?
https://www.polleverywhere.com/free_text_polls/x
oESKYx0D8a80nT
Empathetic
Responsive
Listening
Intellectual Curiosity
Inquiring Mind
Honesty
Solution: Partner with
Vendor Representatives
Poll Results: Do these same traits define a Librarian
vendors want to work with?
https://www.polleverywhere.com/free_text_polls/x
oESKYx0D8a80nT
Empathetic
Responsive
Listening
Intellectual Curiosity
Inquiring Mind
Honesty
Solution: Collaboration
We make a difference
Empowered - we can make a difference
Partner with your representatives
Band together - committees, discussion lists,
consortia
Don’t be silent
Thank you!
Slides will be posted on SlideShare
http://www.slideshare.net/lindawobbe
Paper is on Google Docs and linked from Slideshare
https://docs.google.com/document/d/1y7qLKGIY
TfpciuJZD7QUIOkPcKQT3idKis2y-
lbhVF0/edit?usp=sharing
Questions or comments?
References ANSI/NISO. (2012). SERU : A Shared Electronic Resource Understanding,
(May).
Brooks, S. (2006). Introduction: The importance of open communication between libraries and vendors. Journal of Library Administration, 44(3-4, March 2015), 1–4. doi:10.1300/J111v44n03-01
Burke, R. (2014). [philosophy of working with vendors].
NASIG Core Competencies for Electronic Resource Librarians. final version.(2013).
National Information Standards Organization. (n.d.). Retrieved April 23, 2015, from http://www.niso.org/home/
Section 508 Of The Rehabilitation Act. 29 U.S.C. 794d (1998). USA.
Section508 Laws | Section508.gov. (n.d.). Retrieved April 23, 2015, from http://www.section508.gov/section508-laws
Trainor, C., & Price, J. (2010). Digging into the Data. Library Technology Reports, October, 15–26.
US Department of Justice. The Americans with Disabilities Act of 1990 and Revised ADA Regulations Implementing Title II and Title III, 1990 Laws/Regulations 1–51 (2014).
Wong, E. (2015). [personal communication].
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