Breakfast Service Sequence

Breakfast ServiceSequence

Introduction of the Speaker

Niccolo Amigo

At the end of the discussion :

1. identify the key steps in serving breakfast.

2. know what the things needs to be done.

3. learn the advantages of having a loyal customer.

We will be able to:

Goal:

To build guest

LOYALTY

Steps for EXCELLENT breakfast service.

7 steps

Step 1

GREET

THE GUEST1

Step 2

SEAT

THE GUEST2

STEP 3

OFFER

TEA OR COFFEE3

If the coffee or tea was not served…

STEP 4

DISH OUT SOILED PLATES4

STEP 5

REFILL

TEA OR COFFEE5

STEP 6

6PRESENT

THE BILL

STEP 7

BID

FAREWELL7

DO NOT forget the basics

Greet Eye contact Stay in the dining area as often as

possible Use the guest name if possible

LOYAL GUESTS!

QUESTIONS?

STUDY MATERIALS

BOOKS:FOOD AND BEVERAGE SERVICE FUNDAMENTALSby: Lucio D. De AsisF 642.6 D34

FOOD AND BEVERAGE SERVICE MANUALby: Maria Lutgarda PunayF 642.6 P96

SLIDES UPLOADED TO: www.slideshare.netAccount: lightbluecar@rocketmail.comTitle: Breakfast Service Sequence