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LEAN in HR
HR in LEAN
HR Mind Forum 2015
Vienna
Barbara Verő
Zoltán Szepessi
Nestlé Hungary
Why could this presentation be relevant for you?
IF you have:
- duplications in your organisation
- unclear processes
- unclear responsibilities
Or:
- It is not clearly defined, who your internal consumers are
- What are the real added value activies?
- You do not exactly know how measure the effectiveness?
Barbara Verő …Nestlé Hungary
3
Introduction: Zoltán Szepessi,
LEAN manager (Nestlé)
5
The vision of Nestlé
6
Bük, Petcare
Szerencs, Coffee, cocoa
Diósgyőr, hollow figures
• 2000 employees • 3 factories • HQ in Budapest
Nestlé in Hungary
In 99% of the households there is at least 1 Nestle product
7
Our key to success:
engaged employees, strong brands, quality,
creating shared value
2013
8
From brand loyalty to price senstiveness…
What was the impact of the economic crisis?
What Nestlé did?
Why was it important in the crisis?
NCE foundations
Compliance
Leadership
development
Goal
alignment
9
LEAN in HR
During the crisis
10
Duplications Creative
Overloaded Hectic
How was HR in the past?
12
What did we do to improve efficiency? Goal alignment
Nestlé centre
Strategic HR directions
Long term business strategy
Short term business execution plan
Local HR
strategy
Local HR execution plan
Global and local
trends
Individual goals in the team Measured by KPI’s
13
What did we do to improve efficiency? Leadership development – to measure and re-measure
to become transparent
Self evaluation
Priority setting
Action planning
Execution
Re-measuring
What did we do to improve efficiency? Complicance
TRUST
ENGAGEMENT = Employees
Potential employees
Consumers
Data quality
Transparent communication
Reliability
Systematic approach in everything what we do
What else we can do? How to sustain?
…
Lean Office Initiative
Lean Design Initiative
Lean Value Stream Initiative
TPM
15
NCE foundations
Compliance
Leadership
development
Goal
alignment
Let’s check one Lean Office example...
16
What has happened in case of Confectionary?
17
What was the outcome?
18
How to identify the issue?
19
HRBP LEAN
We start to map our season process
20
What is the result of NCE (LEAN) introduction?
21 September
2015
Nestlé and I
Employee engagement
result 90%
Randstad Award
Most Attractive Employer Award
FMCG category
Confectionery mapping
result
1 complete process reduction
Better workload (balanced)
Standardized way of working
What is the restult of LEAN introduction in HR?
Trustful
Consumer focused
Able to manage difficulties
Innovative
Use LEAN as part of OD strategy
Strategy – measurement – mapping
Measure HR’s added value
Focus on what consumers are willing to pay for
21 September
2015
21 September
2015
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