Financial coaching and financial therapy

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Financial Coaching

Georgia Consortium

February 26, 2015

Atlanta Financial Psychology Mary Gresham, Ph.D.

APA Stress In America

Atlanta Financial Psychology Mary Gresham, Ph.D.

In the last year

Atlanta Financial Psychology Mary Gresham, Ph.D.

The stress gap

Atlanta Financial Psychology Mary Gresham, Ph.D.

Stress management

Atlanta Financial Psychology Mary Gresham, Ph.D.

Women and Money Stress

Atlanta Financial Psychology Mary Gresham, Ph.D.

Stress response

Atlanta Financial Psychology Mary Gresham, Ph.D.

• Give money

Financial interventions

Atlanta Financial Psychology Mary Gresham, Ph.D.

• Give money

• Debt counseling

Financial interventions

Atlanta Financial Psychology Mary Gresham, Ph.D.

• Give money

• Debt counseling

• Self-help group

Financial interventions

Atlanta Financial Psychology Mary Gresham, Ph.D.

• Give money

• Debt counseling

• Self-help group

• Financial literacy

Financial interventions

Atlanta Financial Psychology Mary Gresham, Ph.D.

• Give money

• Debt counseling

• Self-help group

• Financial literacy

• Financial coaching

Financial interventions

Atlanta Financial Psychology Mary Gresham, Ph.D.

• Give money

• Debt counseling

• Self-help group

• Financial literacy

• Financial coaching

• Financial therapy

Financial interventions

Atlanta Financial Psychology Mary Gresham, Ph.D.

What is coaching?

Atlanta Financial Psychology Mary Gresham, Ph.D.

What Coaching Is Not

Atlanta Financial Psychology Mary Gresham, Ph.D.

• Lead

Sports Coaches

Atlanta Financial Psychology Mary Gresham, Ph.D.

• Lead

• Motivate

Sports Coaches

Atlanta Financial Psychology Mary Gresham, Ph.D.

• Lead

• Motivate

• Guide

Sports Coaches

Atlanta Financial Psychology Mary Gresham, Ph.D.

• Lead

• Motivate

• Guide

• Instruct

Sports Coaches

Atlanta Financial Psychology Mary Gresham, Ph.D.

• Lead

• Motivate

• Guide

• Instruct

• Discipline

Sports Coaches

Atlanta Financial Psychology Mary Gresham, Ph.D.

• Lead

• Motivate

• Guide

• Instruct

• Discipline

• Mentor

Sports Coaches

Atlanta Financial Psychology Mary Gresham, Ph.D.

• 1980’s

History of coaching

Atlanta Financial Psychology Mary Gresham, Ph.D.

• 1980’s

• Evolved out of corporate

world

History of coaching

Atlanta Financial Psychology Mary Gresham, Ph.D.

• 1980’s

• Evolved out of corporate

world

• Help employees develop

skills, engagement

History of coaching

Atlanta Financial Psychology Mary Gresham, Ph.D.

• 1980’s

• Evolved out of corporate

world

• Help employees develop

skills, engagement

• Improve the business

History of coaching

Atlanta Financial Psychology Mary Gresham, Ph.D.

• 1990’s explosion

History of coaching

Atlanta Financial Psychology Mary Gresham, Ph.D.

• 1990’s explosion

• New fields of coaching (life,

wellness, relationship,

career, etc.)

History of coaching

Atlanta Financial Psychology Mary Gresham, Ph.D.

• 1990’s explosion

• New fields of coaching (life,

wellness, relationship,

career, etc.)

• ICF developed certifications

History of coaching

Atlanta Financial Psychology Mary Gresham, Ph.D.

• Estimate 50,000 identify as

coaches worldwide

Current

Atlanta Financial Psychology Mary Gresham, Ph.D.

• Estimate 50,000 identify as

coaches worldwide

• No certification required

Current

Atlanta Financial Psychology Mary Gresham, Ph.D.

• Estimate 50,000 identify as

coaches worldwide

• No certification required

• Limited research base

Current

Atlanta Financial Psychology Mary Gresham, Ph.D.

• Estimate 50,000 identify as

coaches worldwide

• No certification required

• Limited research base

• Flexible models, locations

Current

Atlanta Financial Psychology Mary Gresham, Ph.D.

• Estimate 50,000 identify as

coaches worldwide

• No certification required

• Limited research base

• Flexible models, locations

• Low stigma

Current

Atlanta Financial Psychology Mary Gresham, Ph.D.

Coaching

Atlanta Financial Psychology Mary Gresham, Ph.D.

Coaching

Atlanta Financial Psychology Mary Gresham, Ph.D.

Coaching

Atlanta Financial Psychology Mary Gresham, Ph.D.

Coaching

Atlanta Financial Psychology Mary Gresham, Ph.D.

Coaching

Atlanta Financial Psychology Mary Gresham, Ph.D.

Coaching

Atlanta Financial Psychology Mary Gresham, Ph.D.

Coaching

Atlanta Financial Psychology Mary Gresham, Ph.D.

Coaching

Atlanta Financial Psychology Mary Gresham, Ph.D.

Coaching

Atlanta Financial Psychology Mary Gresham, Ph.D.

Coaching

Atlanta Financial Psychology Mary Gresham, Ph.D.

Client readiness

Atlanta Financial Psychology Mary Gresham, Ph.D.

Coaching

Atlanta Financial Psychology Mary Gresham, Ph.D.

Coaching

Atlanta Financial Psychology Mary Gresham, Ph.D.

Coaching

Atlanta Financial Psychology Mary Gresham, Ph.D.

• No research base

Private $ coaching

Atlanta Financial Psychology Mary Gresham, Ph.D.

• No research base

• Expensive

Private $ coaching

Atlanta Financial Psychology Mary Gresham, Ph.D.

• No research base

• Expensive

• Private market

Private $ coaching

Atlanta Financial Psychology Mary Gresham, Ph.D.

• No research base

• Expensive

• Private market

• Buyer beware

Private $ coaching

Atlanta Financial Psychology Mary Gresham, Ph.D.

• 2009 study of 2100 clients

Effectiveness of private

coaching

Atlanta Financial Psychology Mary Gresham, Ph.D.

• 2009 study of 2100 clients

• Female, middle age,

educated, 80K mean income

Effectiveness of private

coaching

Atlanta Financial Psychology Mary Gresham, Ph.D.

• 2009 study of 2100 clients

• Female, middle age,

educated, 80K mean income

• Primary goal: Self confidence

Effectiveness of private

coaching

Atlanta Financial Psychology Mary Gresham, Ph.D.

• 2009 study of 2100 clients

• Female, middle age,

educated, 80K mean income

• Primary goal: Self confidence

• 3% financial goals

Effectiveness of private

coaching

Atlanta Financial Psychology Mary Gresham, Ph.D.

• 2009 study of 2100 clients

• Female, middle age,

educated, 80K mean income

• Primary goal: Self confidence

• 3% financial goals

• 27% financial benefit

Effectiveness of private

coaching

Atlanta Financial Psychology Mary Gresham, Ph.D.

• 2009 study of 2100 clients

• Female, middle age,

educated, 80K mean income

• Primary goal: Self confidence

• 3% financial goals

• 27% financial benefit

• 96 % would do it again

Effectiveness of private

coaching

Atlanta Financial Psychology Mary Gresham, Ph.D.

• 2010 use of “signature

strengths” predicted goal

progress in 240 college

students

Effectiveness of private

coaching

Atlanta Financial Psychology Mary Gresham, Ph.D.

• 2013: Study of 18 studies in

organizations

Effectiveness of private

coaching

Atlanta Financial Psychology Mary Gresham, Ph.D.

• 2013: Study of 18 studies in

organizations

• Coaching increased goal

attainment by 70%

Effectiveness of private

coaching

Atlanta Financial Psychology Mary Gresham, Ph.D.

• 2013: Study of 18 studies in

organizations

• Coaching increased goal

attainment by 70%

• Coaching significantly

improved specific skills

Effectiveness of private

coaching

Atlanta Financial Psychology Mary Gresham, Ph.D.

• 2013: Study of 18 studies in

organizations

• Coaching increased goal

attainment by 70%

• Coaching significantly

improved specific skills

• Moderate effect: work

attitude, well-being, coping

Effectiveness of private

coaching

Atlanta Financial Psychology Mary Gresham, Ph.D.

Coaching Low Income

Atlanta Financial Psychology Mary Gresham, Ph.D.

• Pilot studies:

• Central New Mexico

Community College

• Financial Clinic of NYC

• Center for Working Families

Effectiveness of financial

coaching

Atlanta Financial Psychology Mary Gresham, Ph.D.

• Pilot studies:

• Central New Mexico

Community College

• Coaching helped students

adhere to a budget

Effectiveness of financial

coaching

Atlanta Financial Psychology Mary Gresham, Ph.D.

• Financial Clinic of NYC

• Coaching clients significantly

more likely to have a goal

and feel confidence about

achieving it.

Effectiveness of financial

coaching

Atlanta Financial Psychology Mary Gresham, Ph.D.

• Center for Working Families

• Coached more likely to pay

more than minimum

balance, save and pay bills

on time.

Effectiveness of financial

coaching

Atlanta Financial Psychology Mary Gresham, Ph.D.

• A. Financial services provider

• B. Only ICF certified coach

• C. Mental health professional

• D. Anyone

Who can be a financial coach?

Atlanta Financial Psychology Mary Gresham, Ph.D.

What is a financial coach?

Atlanta Financial Psychology Mary Gresham, Ph.D.

• Beliefs and emotions block

behavior change

When coaching does not work?

Atlanta Financial Psychology Mary Gresham, Ph.D.

• Beliefs and emotions block

behavior change

• Unmotivated/unready to

change

When coaching does not work?

Atlanta Financial Psychology Mary Gresham, Ph.D.

• Beliefs and emotions block

behavior change

• Unmotivated/unready to

change

• Functional impairments

When coaching does not work?

Atlanta Financial Psychology Mary Gresham, Ph.D.

• Beliefs and emotions block

behavior change

• Unmotivated/unready to

change

• Functional impairments

• Coach/client mismatch

When coaching does not work?

Atlanta Financial Psychology Mary Gresham, Ph.D.

Financial therapy is the study

of the cognitive, emotional,

behavioral, relational,

economic and integrative

aspects of financial health.

Financial Therapy

Atlanta Financial Psychology Mary Gresham, Ph.D.

The Money Taboo

Atlanta Financial Psychology Atlanta Financial Psychology

Sigmund Freud

Money matters are

treated by civilized

people in the same

way as sexual

matters….with

inconsistency,

prudishness and

hypocrisy.

Atlanta Financial Psychology Atlanta Financial Psychology

“Remember a few years ago when everything was sex, sex, sex?”Atlanta Financial Psychology 77

The Problem with Financial

Literacy

Atlanta Financial Psychology Atlanta Financial Psychology

money

Atlanta Financial Psychology 79

Schemas

• Thoughts and behaviors we use to simplify the complex

Atlanta Financial Psychology Atlanta Financial Psychology

Schemas

• Thoughts and behaviors we use to simplify the complex

• Memories, feelings, decisions, core beliefs that are mostly unconscious

Atlanta Financial Psychology Atlanta Financial Psychology

Schemas

• Thoughts and behaviors we use to simplify the complex

• Memories, feelings, decisions, core beliefs that are mostly unconscious

• Efficient

Atlanta Financial Psychology Atlanta Financial Psychology

Schemas

• Thoughts and behaviors we use to simplify the complex

• Memories, feelings, decisions, core beliefs that are mostly unconscious

• Efficient

• Find confirmation for them

Atlanta Financial Psychology Atlanta Financial Psychology

Schemas

• Thoughts and behaviors we use to simplify the complex

• Memories, feelings, decisions, core beliefs that are mostly unconscious

• Efficient

• Find confirmation for them

• Developed in childhood when we do not have cognitive ability to process complicated constructs like money

Atlanta Financial Psychology Atlanta Financial Psychology

• Money Avoidant

• Money Centric

• Relationship

3 Types of money issues

Atlanta Financial Psychology Mary Gresham, Ph.D.

Common money avoidant

schemas

• Money is not important

• It’s not nice to talk about money

• Money is bad, dirty

• I don’t really need/deserve money

• I don’t like rich people and don’t want to be like them

• Money is the man’s job

• The universe will provide for me

Atlanta Financial Psychology Mary Gresham, Ph.D.

• Denial of money’s function

• Guilt/shame about having

money

• Under earning

• Risk avoidance

• Task refusal

Money avoidant

Atlanta Financial Psychology Mary Gresham, Ph.D.

• More money will make things better

• I deserve to have money

• I deserve to spend for what I want

• Money gives my life meaning

• Net worth=self worth

• You can’t trust people when it comes to money

• Spending money is showing love and caring

• There’s can never be enough money

• Work hard and you will have money

Money centric schemas

Atlanta Financial Psychology Mary Gresham, Ph.D.

• Workaholic

• Excessive risk taking

• Hoarding, miserly

• Compulsive

spending/shopping

• Neglect of relationships,

feelings

Money centric

Atlanta Financial Psychology Mary Gresham, Ph.D.

• If I give money then others will love and care for me in return.

• If I give my children what I never had, they will have a better life.

• If I can afford it, why not spoil them?

• You should always have a secret account

• It will just upset things if he/she knows how much I spent

• Don’t tell your mother/father how much things cost

• It’s not my job to look after the money.

• I don’t want to have to take care of myself

• I deserve to be supported

Relationship schemas

Atlanta Financial Psychology Mary Gresham, Ph.D.

• Financial infidelity

• Financial incest

• Financial

dependency/regression

• Financial enabling

Relationship issues

Atlanta Financial Psychology Mary Gresham, Ph.D.

• A. Financial services provider

• B. Mental health professional

• C. Accredited financial

counselor

• D. Anyone

Who can be a financial

therapist?

Atlanta Financial Psychology Mary Gresham, Ph.D.

Financial Therapy Association

Atlanta Financial Psychology Mary Gresham, Ph.D.

Who can be a financial

therapist?

Atlanta Financial Psychology Mary Gresham, Ph.D.

• Great potential to help

Financial Coaching/Therapy

Atlanta Financial Psychology Mary Gresham, Ph.D.

• Great potential to help

• Clients benefit from

individualized approach

Financial Coaching/Therapy

Atlanta Financial Psychology Mary Gresham, Ph.D.

• Great potential to help

• Clients benefit from

individualized approach

• Clients enjoy the

focus/attention

Financial Coaching/Therapy

Atlanta Financial Psychology Mary Gresham, Ph.D.

• Great potential to help

• Clients benefit from

individualized approach

• Clients enjoy the

focus/attention

• Effective when other

interventions are not

Financial Coaching/Therapy

Atlanta Financial Psychology Mary Gresham, Ph.D.

• New fields

Financial Coaching/Therapy

Atlanta Financial Psychology Mary Gresham, Ph.D.

• New fields

• Lack of professional

definition and licensing

Financial Coaching/Therapy

Atlanta Financial Psychology Mary Gresham, Ph.D.

• New fields

• Lack of professional

definition and licensing

• Consumer confusion

Financial Coaching/Therapy

Atlanta Financial Psychology Mary Gresham, Ph.D.

• New fields

• Lack of professional

definition and licensing

• Consumer confusion

• Training issues

Financial Coaching/Therapy

Atlanta Financial Psychology Mary Gresham, Ph.D.

• New fields

• Lack of professional

definition and licensing

• Consumer confusion

• Training issues

• Small research base

Financial Coaching/Therapy

Atlanta Financial Psychology Mary Gresham, Ph.D.

Thank you

Atlanta Financial Psychology Mary Gresham, Ph.D.

Atlanta Financial Psychology Mary Gresham, Ph.D.

Atlanta Financial Psychology Mary Gresham, Ph.D.

Atlanta Financial Psychology Mary Gresham, Ph.D.

Atlanta Financial Psychology Mary Gresham, Ph.D.

Atlanta Financial Psychology Mary Gresham, Ph.D.

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