Your Waste Management Rep- Barrett Roell

CAREER HIGHLIGHTS• BloodDrive

Coordinator,AmericanRedCross

• BusinessDevelopmentManager,SonicDrive-In

DISTINCTIONS• DailyPointof

Light• President's

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Barrett Roell, Outside Sales Representative T: (210) 627-1200 M: (210) 627-1200broell@wm.com

1777 NE Loop 410, San Antonio, TX 78217

SPECIALIZATION: Small and Medium-Sized Businesses

Smallandmedium-sizedbusinesseshavediverse,industry-specificwastedisposalneedsrequiringcustomizedsolutions.Barrettensureseachcustomerhastheservicesrequiredtomeettheirobjectives,whilecontrollingcosts,improvingproductivityanddevelopingsustainabilityprograms.Asthesinglepointofcontactforhiscustomers,Barrettprovidestimelyandreliableservice.Specifically,Barrettaimsto:

• PROVIDE LOCAL, QUALITY SERVICE:WasteManagementisnotonlytheleadingwasteservicescompanyinNorthAmerica,itisalsoalocalcompanywiththousandsofemployeeslivingandproudlyworkinginthecommunity.Assuch,eachemployeetakesservice,safetyandsustainabilityveryseriously.WhenBarrettencountersaprospectthatisdissatisfiedwiththeircurrentwastehauler,heisexcitedtohelp.HeknowsbyswitchingtoWasteManagement,theywillgettheattentiontheyneedandtheservicequalitytheywant.Fromthestart,Barrettensurestheyaresetupcorrectlytomaximizeefficiencyandavoidoveragesand,intherareeventWasteManagementcannotperformserviceaspromised,hemakessurethecustomerisimmediatelycontactedandanalternateserviceschedulearranged.Barrettisproudbeapartofthiscommunity,toworkalongsidehisWasteManagementcolleaguesandtoprovidecustomersthehighqualityservicetheydeserve.

• MAXIMIZE VALUE:Oneofthemosteffectivewaystomaximizethevalueofawasteprogramisto“right-size”services.WhenBarrettfindsacustomerwithseveralsmallcontainerspickedupeveryday,herecommendsfewer,butlarger,containerstobepickeduponceperweek.Alternatively,whenhefindsacustomerwithlargecontainers,herecommendsinstallingacompactor,whichcanholduptofivetimestheamountoftrash,thusreducingoverallpickups.Whenacustomerisalreadytakingadvantageofacompactorsolution,BarrettproposestheyaddanautomaticmonitoringsystemwhichalertsWasteManagementwhenthecompactorisfull,providingan“on-call”solutionthatmaximizesthevalueofthecustomer’swasteprogram.Bytakingascientificapproachtomatchingwasteservicestothecustomer’sbusinessneeds,Barrettcanimproveefficienciesforhiscustomersandmaximizeoverallvalue.

WHAT TO EXPECT

• RESOURCEFULNESS:CustomersknowtheycanrelyonBarrettforthedepthofknowledgeandresourcefulnesstheirbusinessesrequiretooperateefficientlyandsafely,reduceunnecessarycostsandincreasesustainabilityefforts.

• TAILORED SERVICE:Barrettmeticulouslyevaluateseachcustomer’swasteandrecyclingneedsandtailorsservicestomeettheirgoals.Hebuildsstrongrelationshipsbycontinuallyensuringthatcustomershavethebestprogramsfortheirneeds.

• COMMUNICATION:Barrettbelievescommunicationis90percentlisteningand10percentresponding.AnopendialogueiscriticaltothesuccessofanyoperationandBarrett’scustomersappreciatetheycanvoicetheirconcernsknowingtheywillbeheardandanychallengeswillbetakencareofquickly.

Your Waste Management Specialist