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Using Novell GroupWise® 6 MonitorUsing Novell GroupWise® 6 Monitor

Duane KuehneSoftware EngineerNovell, Inc.dkuehne@novell.com

Danita ZanreSenior ConsultantNSC Sysop, Caledonia Network Consultingdanita@caledonia.net

Vision…one NetA world where networks of all types—corporate and public, intranets, extranets, and the Internet—work together as one Net and securely connect employees, customers, suppliers, and partners across organizational boundaries

MissionTo solve complex business and technical challenges with Net business solutions that enable people, processes, and systems to work together and our customers to profit from the opportunities of a networked world

Using Novell GroupWise® Monitor

• Session overview

• What is GroupWise Monitor? Installation Navigating the monitor agent

• Configuration• How to set up thresholds and notifications

Troubleshooting tools Using message tracking Monitoring through a web browser Monitor in the wireless world

System Layout

ProvoPost Office

Agent

DenverPost Office

Agent

Utah MTA

Colorado MTA

Corporate MTA

New York MTA

Virginia MTA

Introduction to Monitor

• Reading the main screen

• Agent details Address Exceeded thresholds MIB values Notes

Viewing Agent Console

• The agent console dialog looks like the NT agents

• MTA’s “Queue Watch” allows you to see All of the domains and post offices to which that

MTA directly connects The state of the link The state of the queues Agent settings Configuration status

Monitor Architecture

ProvoPost Office

Agent

DenverPost Office

Agent

Utah MTA

Colorado MTA

Corporate MTA

New York MTA

Virginia MTA

Monitor

Communication

• Monitor communicates with the agents in one of two ways

XML over HTTP (primary method) SNMP (secondary method)

• GroupWise 5.5 and earlier versions of the agents• Gateways

Configuration Menu Items

• HTTP Set the poll time Set the rate at which the browser pages refresh Set the password used when accessed by a

browser Set the port monitor listens on for HTTP requests

• SNMP Set retries, timeouts, and community strings

• Filter Lets you filter which agents you want to monitor

Notification

• SMTP Notification is done directly from the monitor so that we

don't get messages backed up in the GroupWise system that could be having a problem

• SNMP traps Can send traps to an SNMP management system Can receive traps from GroupWise agents

• Sounds Sounds can be defined that will play when various events

occur

Thresholds

• Thresholds Lets you set thresholds on any of the variables

exported by the agents You pick the state the agent will be in if the

threshold is exceeded To give more granularity, you can define your

own state This allows you to have a states called “MTA

backed up” or “POA overloaded”

Log Menu

• Log Settings Lets you determine the path for the log file, how

old they can be, and how much disk space they can take

• View Log Files Lets you view the event log files

• View History Files Lets you view the history log files

Adding Other Agents

• Discover Machine Type in the IP address of a machine, (DNS names

work as well), and the monitor will discover all the agents that are running on that machine

• Discover Network Type in a subnet, and it will find all the agents on

that subnet

• Add Agent Lets you add a single agent to the list of agent

that are monitored

Troubleshooting Tools

• Link Trace Allows you to trace the links from one domain to

another You see all the intermediate MTAs as well as the

state of the next link (open, blocked, etc.) and how many messages are backed up going to the next link

• Link Verification Lets you see how a domain connects to all other

domains This will flag problems with the configuration,

such as a loop in the system

Performance Testing

ProvoPost Office

Agent

DenverPost Office

Agent

Utah MTA

Colorado MTA

Corporate MTA

Monitor

Reports

• Environment Shows the platform information for each of the agents

you are filtering on This includes OS version, CLIB version, DS, and TCP/IP

Novell NetWare Loadable Module™ version, number of packet receive buffers, etc., • This list could be mailed directly to support

• User traffic Lets you see how much traffic a user has sent through a

particular MTA Requires message logging be active on the MTA in

question

Reports (cont.)

• Link traffic Lets you see how much traffic an MTA has sent over its links This report and the user traffic report can be saved and pulled

up into a spreadsheet for graphing or other analysis Requires message logging be active on the MTA in question

• Message tracking Tracks a message through the system This allows the administrator to quickly find a message a user

sent that has not yet been delivered Requires message logging be active on the MTA in question

Monitoring Through a Web Browser

• The monitor is listening on the port displayed in the status bar of the Win32 application

• You can change the listening port through File | HTTP | HTTP Port

• From the web browser choose http://www.mymonitor.com/servlet/gwmonitor to access GroupWise Monitor

Monitoragent

Servlet Architecture

Browser HTTPserver

Monitorprovider

WebAccessservlet

Templates

Servlet

Browser

Monitor

Servlet

Browser

Monitor

Proxy

Browser

Monitorservlet

Monitoragent

Proxy Configuration

• Monitor agent Start with the /proxy switch

• Monitor servlet In GWMONITOR.CFG, change

Provider.GWMP.Agent.Http.level=basic to Provider.GWMP.Agent.Http.level=full

ProvoPost Office

Agent

DenverPost Office

Agent

Utah MTA

Colorado MTA

Corporate MTA

Monitor

Wireless Monitor

Monitor Servlet Conclusion

• The monitor servlet gives the administrator some great advantages in monitoring

• Because it sits on a web server, monitor data will be accessible from anywhere the administrator has access to the Internet

• This access includes browser support, access over the telephones, palm pilots, and the other wireless devices that web access supports