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Who is RIAC?
• Area covered by RIAC is 123,119 sq km
What advocacy does RIAC deliver?•Offices located Shepparton, Mildura, Bendigo•Two Indigenous specific Advocates• Jointly funded Commonwealth and Victorian
Governments•Mainly individual but some systemic
advocacy•Uses IVO database for client records and
statistical reporting – benefit of ensuring ongoing assistance to client during absences of usual advocate.
Why QA for RIAC
•Timely - follows on from 5 years of considerable investment in development of suitable Policies & Procedures and practice.
•Opportunity to benchmark •QIP – development and participation•QA trial - participation
How - RIAC and the QA
•Development & formation of the Quality Improvement Partnership (QIP) commenced Sept 2008
•NDAP QI Toolkit Sydney Dec 2008•Call for expressions of interest for QA trial
participants•Successful applicant one of twelve nationally•QA Training workshop Melbourne Nov 2009
How - RIAC and the QA cont
•Identification of number of outlets & associated QA funding.
•Selection of certifying body to conduct QA Audits.
•Self Assessment/QIP Peer Assessment – DRAFT Disability Advocacy Standards and KPIs
•Gap Analysis
How - RIAC and the QA cont
•Stage 1 Audit May 2010 – 1 day Shepparton
•Stage 2 Audit June 2010 – 1 Day Bendigo - 2 Days
Shepparton
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