WFMS Management Presentation (1)

Field PowerWork Force Management System for STC Network Operations

WFMS Goals and Objectives

To improve service delivery by optimizing Field Operations through automation of:

Scheduling (who is available and has the right skills to do the job?)

Dispatching (who is available now for the task at hand?)

Technician tracking (who is where at any given time?)

Business Reporting (who did what, how and when?)

Areas Covered:

Preventive Maintenance

Corrective Maintenance Activities and Integration with RTTS

Spares Management

Field Power Architecture

PMR / CMR Scheduling

Dispatch Control

Spares Management

Integration with RTTS

Multivendor support

Repair Center

Offline Functionality for Laptop, smartphone, PDA

GPS/Map Tracking

Domain Admin

Super Admin

Engineers/Technicians

Field Power Hierarchy

Supervisor/dispatcher

Imanco / Zahran

Work Order Details

View Attachments View Work order History View Site & Node

Information Details of Previous Work

Orders on same Node

Assign Technician Schedule/Re-schedule

work order Close / Approve Work

Order Print Work order View Checklist (pre-

requisites)

Single click Scheduling Single Click to resolve

conflicts Manage by Region, Route

or Vendors

Dispatch Control

Instant field status updates

Drag and Drop using your browser

Color coded to indicate alerts and schedules

Completely Field Manageable

Intelligent Scheduling – day/week View

Technician’s work schedules

SLA’s and Priorities Least Distance

Job duration and Overtime avoidance

Parts availability / Scheduled Delivery

Technology and Skills

Map – based Tracking

Track and view technician / job information via Navteq Map

Jobs can be rescheduled or reassigned to technicians by drag & drop in dispatcher control Window

System assigns the best technician with the right skills shortest distance matching Technology site restrictions (e.g. Muslim-only sites) other predefined criteria

Task/Job Re-schedule

Access application through Laptop , smartphone or PDA

Instant (Real Time) Field updates (In Route, onsite, complete…etc)

Ability to Add parts, Quick pick, View Equipment history & Check lists

Photo / Document upload SMS alerts to technicians

Technician Interface

Offline Functionality

Provides Mobility and Saves on Data plan (3G) Usage

Step 1: Connect to Network [LAN or 3G] and collect Day’s/Week’s Tasks

Step 2: Disconnect and make updates while offline

Step 3: Connect and Synchronize

Field Power Dashboard

Configurable Dashboard with Different views for Technician, Dispatcher and Management

Field Power Reports

PMR Monthly Summary Report

Pre-formatted MSP Deliverable Report

Field Power Reports

Failed Tests Report

Lists all the tests that failed

Field Power Reports

PMRs Classified by Service Center

Field Power Reports

Upcoming PMR Report

Used by NMC Control to plan for future PMRs

https://wfms.network.stc.com.sa For access and more information contact:

Business Automation & Tools – PS/NO