Web Ex - How To & More

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May

Ken

CTI

WebEx 101+

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Today’s Topics

WebEx Scheduling

WebEx Start Meeting

Conference Calling Options

Blackberries Connection Tips

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WebEx Scheduling

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Outlook Public Folder Calendar for WebEx

Check the Public Folder Calendar to make sure there is not two other meetings at your desired time

If not, add your meeting here

We only have two available conference rooms

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Accounts

ctitraining@ctifacts.com ctitraining2@ctifacts.com

Password: BlueSky01

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Logging in

http://ctifacts.webex.com

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Schedule Your Meeting

Make sure your timeslot is available

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Schedule Your Meeting (cont.)

Click on Schedule a Meeting under Host a Meeting on the left side of your screen.

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Fill in the blanks

Meeting Topic Password

The password must have at least 8 characters, 1 number and one mixed case

Date & Time Duration Attendees

your email address here

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Confirmation

Once your meeting has been scheduled you will see this screen where you can edit or add to your calendar:

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Confirmation (cont.)

You will receive a confirmation email that you should edit and forward to your attendees

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WebEx Start Meeting

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Logging in

http://ctifacts.webex.com

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Start Meeting

Click on Start

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Audio Conference

Choose “I will call in” option under Use Phone

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Audio Conference

Call in to the meetingInternational caller will chose “All global call-in numbers” link to find there toll-free call-in number

Enter the access code Enter your Attendee ID:

It is important that you enter this ID.This links your phone to your internetlogin. If you don’t and mute all youraccount get muted also.

Once you call-in this box will disappear and your meeting will start.

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Assign roles to other users & Mute Callers

Right click on user and choose the role Presenter – runs presentation Host – controls meeting

options

Muting by right clicking on userand choosing:mute, unmute, mute all or unmute all

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Sharing Desktop

Share Desktop by clicking on share my desktopshares all programs including your email (closeOutlook when sharing desktop to prevent

attendeesfrom seeing your message pops)

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Sharing Option for Programs only

You can choose to share specific programs by clicking on the arrow next to Share My Desktop or click on the Share option on the menu

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Mute or Unmute All

Click on Participant and choose Mute or Unmute All

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Lost Audio Conference

Click on the Audio option and the call-in option will appear

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Record Meeting

Click on the Meeting and Start Recording option on the menu

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Ribbon

Stop Sharing Assigning roles Recording

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Who is speaking

When Desktop or application is being shared you will see this popup:

During startup and closing you will see the speaker displayed at the top of the screen:

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End Meeting

Click on End MeetingorClose window

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Teleconferencing

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IDT

Dial the phone number: 866-CONFER8/866-266-3378 (toll-free) 1-718-732-6924 (toll) International Dial-In Number – go to

http://www.idtconnect.net/rates.asp to get the most current number

Enter the Conference ID (i.e. 513-999-0299)

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IDT (cont.)

Participant Enter participant passcode Record name Enter conference room (music hold if

moderator required and host not present). Host

Enter administrator (host) passcode The host has the option to enter the

conference room by pressing “1”or configuring the conference room using the administrator (host) menu below.

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IDT (cont.)

Known Issues: Intermittent sound quality issues Not compatible with some international

mobile phone or landline providers (test prior to call)

Advantages Lowest cost per minute rates All trials and departments have unique

conference IDs

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PGi (Premier Global Services)

Dial the phone number: 866-244-8528 (toll-free) 1-719-547-0816 (toll) International Dial-In Number – go to

https://mtginfo.pgi.com/callmanagement.asp?bwebid=9820041&cid=da6ce6bed7ea5a14d775fcec4d49&confid=da6ee6bdd7eb5a16d77afce84d41&brandid=1to get the most current number

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PGi (Premier Global Services) cont.

Participant Enter participant passcode (see IT for this

number) Record name Enter conference room (music hold if

moderator required and host not present). Host

Enter administrator passcode (see IT for this number)

Record name Enter conference room

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PGi (Premier Global Services) cont.

Known Issues: None

Advantages & Disadvantages Cost less than AT&T, but more than IDT

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AT&T

Dial the phone number: 877-384-2311 (toll-free) 1-480-629-1629 (toll) International Dial-In Number

see IT for call-in numbers

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AT&T (cont.)

Participant Enter participant passcode (see IT for this

number) Record name Enter conference room (music hold if

moderator required and host not present). Host

Enter administrator passcode (see IT for this number)

Enter the Docket Number Record name Enter conference room

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AT&T (cont.)

Known Issues: Not compatible with some international

mobile phone or landline providers (test prior to call)

Advantages Higher quality and less call-in issues than

that IDT

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Blackberry

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Blackberry

No Emails or Calls If signal is turned “OFF” in the top right

corner• Go to Menu then Manage Connections• Make sure Mobile Network is checked• There is no need to save just press the end call

button 3G is on but still no email or calls

• Remove and replace battery• Dial *228 from the phone screen from your home

city (i.e. Cincinnati, Philadelphia)

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Blackberry (cont.)

Contacts Not showing up

• Make sure the contacts are in your personal contacts in Outlook

• If they are contact IT for further assistance Global phone numbers or email address are

working• Re-download contacts from Public Folders

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Blackberry (cont.)

Delay in receiving emails Make sure 3G is displayed in the top right

corner of your phone, if not see how to turn of signal in the previous slides

Remove and replace battery Dial *228 from the phone screen from your

home city (i.e. Cincinnati, Philadelphia) Contact IT

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Questions