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Utilization rate on Automobile One Stop Service
Apr. 2010 SAI-Japan
Tomohiro ShinozakiSAI - Japan (Board of Audit of Japan)
Automobile One Stop System
• The system allows– Vehicle inspection– Vehicle registration– Storage location certificate– Tax payments
• Objectives of AOSS– To lighten the burden imposed on car owners– Efficient administrative works– Cost reduction
SAI - Japan (Board of Audit of Japan)
SAI - Japan (Board of Audit of Japan)
vehicle inspection & registration
(compulsory)insurance
tax payment
city office
prefecture office
transport bureau branch
policestorage location certificate etc.
Insurance company
Personal seal
certification
SAI - Japan (Board of Audit of Japan)
procedure for owning
vehicles
SAI - Japan (Board of Audit of Japan)
amendment
Tax payments
SAI - Japan (Board of Audit of Japan)
checklist (application by owner)
What kind of vehicles?
( motorcycle/light vehicle/car)
used/new?
Cost
• For development – 29 million dollars (2.6 billion yen)
• For administration – 42 million dollars (3.8 billion yen) in 3 years
SAI - Japan (Board of Audit of Japan)
Actually…
SAI - Japan (Board of Audit of Japan)
vehicle inspection & registration
(compulsory)insurance
tax payment
city office
prefecture office
transport bureau branch
policestorage location certificate etc.
insurance company
Car dealers/ agents do everything
In addition…
SAI - Japan (Board of Audit of Japan)
vehicle inspection & registration
(compulsory)insurance
tax payment
storage location certificate etc.
Install s/w for AOSS
install Java Runtime Environment
certificate through GPKI and a basic resident registration card (ID card
with IC chip)
in advance
“To lighten the burden”?
New IT Reform Strategy (Jan. 2006)
• The world’s most convenient and efficient e-Government
• ‘raising the percentage of national and local government paperwork such as applications and form submissions performed online to at least 50 percent by FY 2010’
SAI - Japan (Board of Audit of Japan)
Action plan for on-line usage expansion (Sep. 2008)
• Vehicle registration as a high priority – Utilization rate goal 60% in FY 2023– The goal was set based on results in FY 2007
SAI - Japan (Board of Audit of Japan)
Audit Findings (1)
• On-line utilization rate that the Ministry calculated was more than 54% (FY2007)
• SAI-Japan found that the utilization rate was less than 1%
SAI - Japan (Board of Audit of Japan)
The key of this difference is …
SAI - Japan (Board of Audit of Japan)
Facts• Action plan for on-line usage expansion (Sep.
2008) (conditionally) allows to count paper applications with data file as on-line applications
SAI - Japan (Board of Audit of Japan)
on-line application
“on-line application”
On-line?
Audit Findings (2)
• 122 client PCs and laser printers for checking AOSS application were not used
• 122 printers for printing vehicle inspection sticker were not used
• … because of low utilization
SAI - Japan (Board of Audit of Japan)
sticker
Audit Findings (3)
• fee discount is not well informed• necessity of 24 hour operation is not clear
– only a few applications at midnight– not car dealers’ opening hours
• inconvenience of AOSS – cannot tell expecting date of registration
SAI - Japan (Board of Audit of Japan)
Presented opinions
• To let more people know about AOSS• To improve AOSS so as to meet user’s needs• To reduce running cost by optimizing
hardware set and operating time set• To consider cost/benefit in planning AOSS
extension or reconsidering its services
SAI - Japan (Board of Audit of Japan)
(Questions for further discussion)
• What kind of measurement is appropriate for KPI or KGI? Are measurements such as ‘satisfaction rate’ or ‘happiness index’ possible?
• Should the government try to prepare other performance measurements to tell achievement of administrative improvement?– for example, ‘average time for an application
was XX hour shorten’
SAI - Japan (Board of Audit of Japan)
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