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Utilization rate on Automobile One Stop Service Apr. 2010 SAI-Japan Tomohiro Shinozaki SAI - Japan (Board of Audit of Japan)

Utilization rate on Automobile One Stop Service Apr. 2010 SAI-Japan Tomohiro Shinozaki SAI - Japan (Board of Audit of Japan)

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Page 1: Utilization rate on Automobile One Stop Service Apr. 2010 SAI-Japan Tomohiro Shinozaki SAI - Japan (Board of Audit of Japan)

Utilization rate on Automobile One Stop Service

Apr. 2010 SAI-Japan

Tomohiro ShinozakiSAI - Japan (Board of Audit of Japan)

Page 2: Utilization rate on Automobile One Stop Service Apr. 2010 SAI-Japan Tomohiro Shinozaki SAI - Japan (Board of Audit of Japan)

Automobile One Stop System

• The system allows– Vehicle inspection– Vehicle registration– Storage location certificate– Tax payments

• Objectives of AOSS– To lighten the burden imposed on car owners– Efficient administrative works– Cost reduction

SAI - Japan (Board of Audit of Japan)

Page 3: Utilization rate on Automobile One Stop Service Apr. 2010 SAI-Japan Tomohiro Shinozaki SAI - Japan (Board of Audit of Japan)

SAI - Japan (Board of Audit of Japan)

vehicle inspection & registration

(compulsory)insurance

tax payment

city office

prefecture office

transport bureau branch

policestorage location certificate etc.

Insurance company

Personal seal

certification

Page 4: Utilization rate on Automobile One Stop Service Apr. 2010 SAI-Japan Tomohiro Shinozaki SAI - Japan (Board of Audit of Japan)

SAI - Japan (Board of Audit of Japan)

procedure for owning

vehicles

Page 5: Utilization rate on Automobile One Stop Service Apr. 2010 SAI-Japan Tomohiro Shinozaki SAI - Japan (Board of Audit of Japan)

SAI - Japan (Board of Audit of Japan)

amendment

Tax payments

Page 6: Utilization rate on Automobile One Stop Service Apr. 2010 SAI-Japan Tomohiro Shinozaki SAI - Japan (Board of Audit of Japan)

SAI - Japan (Board of Audit of Japan)

checklist (application by owner)

What kind of vehicles?

( motorcycle/light vehicle/car)

used/new?

Page 7: Utilization rate on Automobile One Stop Service Apr. 2010 SAI-Japan Tomohiro Shinozaki SAI - Japan (Board of Audit of Japan)

Cost

• For development – 29 million dollars (2.6 billion yen)

• For administration – 42 million dollars (3.8 billion yen) in 3 years

SAI - Japan (Board of Audit of Japan)

Page 8: Utilization rate on Automobile One Stop Service Apr. 2010 SAI-Japan Tomohiro Shinozaki SAI - Japan (Board of Audit of Japan)

Actually…

SAI - Japan (Board of Audit of Japan)

vehicle inspection & registration

(compulsory)insurance

tax payment

city office

prefecture office

transport bureau branch

policestorage location certificate etc.

insurance company

Car dealers/ agents do everything

Page 9: Utilization rate on Automobile One Stop Service Apr. 2010 SAI-Japan Tomohiro Shinozaki SAI - Japan (Board of Audit of Japan)

In addition…

SAI - Japan (Board of Audit of Japan)

vehicle inspection & registration

(compulsory)insurance

tax payment

storage location certificate etc.

Install s/w for AOSS

install Java Runtime Environment

certificate through GPKI and a basic resident registration card (ID card

with IC chip)

in advance

“To lighten the burden”?

Page 10: Utilization rate on Automobile One Stop Service Apr. 2010 SAI-Japan Tomohiro Shinozaki SAI - Japan (Board of Audit of Japan)

New IT Reform Strategy (Jan. 2006)

• The world’s most convenient and efficient e-Government

• ‘raising the percentage of national and local government paperwork such as applications and form submissions performed online to at least 50 percent by FY 2010’

SAI - Japan (Board of Audit of Japan)

Page 11: Utilization rate on Automobile One Stop Service Apr. 2010 SAI-Japan Tomohiro Shinozaki SAI - Japan (Board of Audit of Japan)

Action plan for on-line usage expansion (Sep. 2008)

• Vehicle registration as a high priority – Utilization rate goal 60% in FY 2023– The goal was set based on results in FY 2007

SAI - Japan (Board of Audit of Japan)

Page 12: Utilization rate on Automobile One Stop Service Apr. 2010 SAI-Japan Tomohiro Shinozaki SAI - Japan (Board of Audit of Japan)

Audit Findings (1)

• On-line utilization rate that the Ministry calculated was more than 54% (FY2007)

• SAI-Japan found that the utilization rate was less than 1%

SAI - Japan (Board of Audit of Japan)

Page 13: Utilization rate on Automobile One Stop Service Apr. 2010 SAI-Japan Tomohiro Shinozaki SAI - Japan (Board of Audit of Japan)

The key of this difference is …

SAI - Japan (Board of Audit of Japan)

Page 14: Utilization rate on Automobile One Stop Service Apr. 2010 SAI-Japan Tomohiro Shinozaki SAI - Japan (Board of Audit of Japan)

Facts• Action plan for on-line usage expansion (Sep.

2008) (conditionally) allows to count paper applications with data file as on-line applications

SAI - Japan (Board of Audit of Japan)

on-line application

“on-line application”

On-line?

Page 15: Utilization rate on Automobile One Stop Service Apr. 2010 SAI-Japan Tomohiro Shinozaki SAI - Japan (Board of Audit of Japan)

Audit Findings (2)

• 122 client PCs and laser printers for checking AOSS application were not used

• 122 printers for printing vehicle inspection sticker were not used

• … because of low utilization

SAI - Japan (Board of Audit of Japan)

sticker

Page 16: Utilization rate on Automobile One Stop Service Apr. 2010 SAI-Japan Tomohiro Shinozaki SAI - Japan (Board of Audit of Japan)

Audit Findings (3)

• fee discount is not well informed• necessity of 24 hour operation is not clear

– only a few applications at midnight– not car dealers’ opening hours

• inconvenience of AOSS – cannot tell expecting date of registration

SAI - Japan (Board of Audit of Japan)

Page 17: Utilization rate on Automobile One Stop Service Apr. 2010 SAI-Japan Tomohiro Shinozaki SAI - Japan (Board of Audit of Japan)

Presented opinions

• To let more people know about AOSS• To improve AOSS so as to meet user’s needs• To reduce running cost by optimizing

hardware set and operating time set• To consider cost/benefit in planning AOSS

extension or reconsidering its services

SAI - Japan (Board of Audit of Japan)

Page 18: Utilization rate on Automobile One Stop Service Apr. 2010 SAI-Japan Tomohiro Shinozaki SAI - Japan (Board of Audit of Japan)

(Questions for further discussion)

• What kind of measurement is appropriate for KPI or KGI? Are measurements such as ‘satisfaction rate’ or ‘happiness index’ possible?

• Should the government try to prepare other performance measurements to tell achievement of administrative improvement?– for example, ‘average time for an application

was XX hour shorten’

SAI - Japan (Board of Audit of Japan)