View
230
Download
0
Category
Preview:
Citation preview
8/6/2019 Usability of CDD Website
1/43
1
Usability of Colegio de Dagupan Website
Chapter 1
INTRODUCTION
Background of the Study
Website is a connected group of pages on the World Wide Web regarded as a
single entity, usually maintained by one person or organization and devoted to a single
topic or several closely related topics (American Heritage Science Dictionary, 2002).
The Internet and the World Wide Web surely will be listed among the most
important and profound creations of human kind. Today, applications can be written to
communicate with hundreds of millions of computers. The internet mixes computing to
communications technologies. It makes work easier. It makes information instantly and
conveniently accessible World Wide Web.
There are many varieties of websites, each specializing in a particular type of
content or use. In order to attract the attention of the users, the website must meet and
give their expectations.
Website effectiveness is when both the users and owners achieve their goals for
the site. For the users, normally some kind of sequence is involved. Users must know
about the site, then they find the site on the web, then they find the page they want, with
the information they want. The website effectiveness can be evaluated by its criteria,
including first impression, navigation, content and user satisfaction (List, 2006).
Website Usability is the ease with which visitors are able to use a website. It is
not just about making sure everything on the site works, but how quickly and easily
8/6/2019 Usability of CDD Website
2/43
8/6/2019 Usability of CDD Website
3/43
3
Usability of Colegio de Dagupan Website
prospective parent that a school is committed to achieving Government targets for getting
students connected to the National Grid for Learning (Robinson, 2004).
Schools are now putting up their own websites but they have yet to effectively
utilize this technology to bring real benefits to their audience: students, parents, teachers,
and school officials. A school website can be used for other than education means, school
website can include information on the community and build links between businesses,
families, and the schools (Moreno, 2008).
Thus, by using website, there are also some problems that the schools and
businesses encountered. Since, every business is unique, there will be no universal
consensus on the exact priority of damage control measures required to correct or avoid
self destructive business website problems. Site navigation, a common visitor complaint
about most poorly designed schools or business website. Visitors will quickly leave a
website when they cannot find the information that they came for. Information mistakes,
focusing detailed information about specific aspects of the business on specific website
will provide valuable information to each visitor. Each visitor is searching for specific
answers to specific questions. Accessibility mistakes, an accessible website design is
simply following the goals of the World Wide Web. Although information on every
website should be fully accessible to people with disabilities, most website designers
ignore this important website component. Slow web servers, this results in very sporadic
performance based on the activity of other sites. Broken Links, if the site has non-
functioning links, this causes problem (McLaughlin, 2010).
8/6/2019 Usability of CDD Website
4/43
4
Usability of Colegio de Dagupan Website
On the other hand, the University of Sheffield, UK is using a website where it
serves as a key method for communicating and engaging with a wide external audience
including potential students, partners and members of their community. Their goal is to
provide information, documents, and resources to school officials, to survey school
officials on various issues and topics in education and provide polling reports, to inform
school officials regarding the quality and opinions of school products and services, and to
allow school officials to communicate with each other in a professional chat room format.
In the Philippines, almost all universities have websites. They build a website for
educational information for their students, employees and for other visitors of the site.
At present, Colegio de Dagupan is using a website (www.cdd.edu.ph) used by
students and employees for searching necessary information and activities of the school.
According to Engr. Bon Bryan D. Velasco, MIS Administrator of Colegio de
Dagupan, there are some problems encountered by the Colegio de Dagupan website. This
includes, unable to upload files due to server error, security, Internet connection, server
maintenance, low bandwidth, network traffic, naming convention of files, and file
management.
From the researchers perspective, Colegio de Dagupan website and other
business or school websites have the same problem. Therefore, the researchers have come
up with this study entitled Usability of Colegio de Dagupan Website to determine the
users evaluation regarding the website of Colegio de Dagupan.
8/6/2019 Usability of CDD Website
5/43
5
Usability of Colegio de Dagupan Website
Conceptual Framework
The conceptual framework of the study is reflected in the paradigm as shown in
Figure 1.
The inputs of this research are the extent usability of Colegio de Dagupan website
in terms of effectiveness, efficiency and satisfaction, and the significant difference on the
extents of usability of the Colegio de Dagupan website as perceived by students and
employees.
The process to be done is through descriptive-survey research, gathering of
information, analysis of information, float the questionnaire and evaluation of data
gathered. Since the study focuses on the usability of Colegio de Dagupan website, the
researchers will make a survey using questionnaire. Through this method, the researchers
will determine and analyze what are the necessary improvements needed in the
development of the website.
The output of this research is the Usability of Colegio de Dagupan Website.
8/6/2019 Usability of CDD Website
6/43
6
Usability of Colegio de Dagupan Website
UsabilityofColegiod
e
DagupanWebsite
The
extentus
ability
ofColegio
deDagupanw
ebsiteintermsof:
a.effectiveness;
b.efficiency;a
nd
c.satisfaction
Thesignifican
tdifferenceonthe
extentsofusab
ilityoftheColegio
deDagupanw
ebsiteasperceived
bystudentsan
demployees.
Descriptive-survey
Gatheringof
Information
Analysisof
Information
Floatthe
Questionnaire
EvaluationofData
Gathered
Feedback
Figure1
ResearchParadigm
8/6/2019 Usability of CDD Website
7/43
8/6/2019 Usability of CDD Website
8/43
8
Usability of Colegio de Dagupan Website
Students. Students need to be involved with the website from its early creation. It
will serve as a resource, and they will be able to use the website in searching information
about their grades and schedules that they needed.
Employees. The website will serve as a resource for them, and they will be able
to use it in searching information about dates and types of school activities, and in
academic matter. This may also served for searching students.
Researchers. The researchers may acquire knowledge and understanding on the
study usability of Colegio de Dagupan website. They can also use the website as a
resource for information research.
Scope and Limitations
The study focuses on evaluating the usability of Colegio de Dagupan website in
terms of effectiveness, efficiency, and satisfaction, and significant difference on the
extents of usability of Colegio de Dagupan website as perceived by employees and
students.
There are many users of the website, however, only the students and employees of
Colegio de Dagupan will be the respondents due to accessibility and ease for data
gathering.
Definitions of Terms
This research study on usability of Colegio de Dagupan website has the following
definition of terms:
Colegio de Dagupan Website. It is the system used by the institution to provide
information to the users.
8/6/2019 Usability of CDD Website
9/43
9
Usability of Colegio de Dagupan Website
Effectiveness. The degree to which a system fulfills its intended purpose, and supports its
users by enabling accurate and complete task performance.
Efficiency. The resources expended by a system's users in achieving accurate and
complete task performance.
Satisfaction. The capability of the software product to satisfy users in a specified context
of use.
Usability. A term used to denote the ease with which people can employ a particular tool
in order to achieve a particular goal.
Website. A collection of web pages that are accessed through the Internet.
`
http://en.wikipedia.org/wiki/Toolhttp://en.wikipedia.org/wiki/Goalhttp://en.wikipedia.org/wiki/Goalhttp://en.wikipedia.org/wiki/Tool8/6/2019 Usability of CDD Website
10/43
10
Usability of Colegio de Dagupan Website
Chapter 2
REVIEW OF LITERATURE
Website
A website is a collection of web pages (documents that are accessed through the
Internet), such as the one you're looking at now. Generally, people look at websites for
two primary reasons: To find information they need, and to complete a task. A website is
a means of communication, and it is only successful when its message is received by the
intended user (Web Hosting Information, 2010).
Dela Rosa (2001), A Web site is a related collection of World Wide Web
(WWW) files that includes a beginning file called a home page. A company or an
individual tells you how to get to their Web site by giving you the address of their home
page. From the home page, you can get to all the other pages on their site. Since site
implies a geographic place, a Web site can be confused with a Web server. A server is a
computer that holds the files for one or more sites. A very large Web site may be spread
over a number of servers in different geographic locations.
Management Centre International Limited (MCIL) (2003), Effective websites
generate an environment that is logical and does not confuse the user. A site with
excellent content and facilities will be wasted if the user cannot find and access the
information or facilities that they want.
http://searchsoa.techtarget.com/sDefinition/0,,sid26_gci212251,00.htmlhttp://whatis.techtarget.com/definition/0,,sid9_gci212964,00.htmlhttp://whatis.techtarget.com/definition/0,,sid9_gci212964,00.htmlhttp://searchsoa.techtarget.com/sDefinition/0,,sid26_gci212251,00.html8/6/2019 Usability of CDD Website
11/43
11
Usability of Colegio de Dagupan Website
Website Usability
Bevan (2001)s article, "Usability: the extent to which a product can be used by
specified users to achieve a specified goals with effectiveness, efficiency and satisfaction
in a specified context of use".Usability: a set of attributes that bear on the effort needed
for use, and on the individual assessment of such use, by a stated or implied set of users.
Millions of Web sites offer users information, goods, services, and entertainment.
But many of these sites are difficult to use, do not work properly, and ultimately do not
attract or keep users. By following a usability engineering process, users' abilities to find
information and satisfaction with Web sites improve significantly. Usability measures the
quality of a user's experience when interacting with a product or system-whether a Web
site, a software application, mobile technology, or any user-operated device. In general, it
refers to how well users can learn and use a product to achieve their goals and how
satisfied they are with that process. Usability is typically measured by conducting
usability testing. There are several measures of usability, including: effectiveness,
efficiency, and satisfaction (Website Usability, 2010).
Web usability is the effectiveness, efficiency and satisfaction with which users
can achieve tasks on a Web site. It incorporates many aspects including functionality,
structure, information architecture and content. These all affect the ease in which a Web
site can be used by its intended audience. Users look for a Web site that is easy to learn,
easy to use and that helps them achieve their defined goals. It is crucial to the success of a
Web site for the user to regard your Web site as a positive experience that meets their
needs (Usability Process, 2008).
8/6/2019 Usability of CDD Website
12/43
12
Usability of Colegio de Dagupan Website
Usability Measures
Bevan and Macleod (2007), Choosing usability measures a description of the
quality of use should consist of appropriate measures of user performance (effectiveness
and efficiency), and of user satisfaction. Because the relative importance of components
of usability depends on the context of use and the purposes for which usability is being
described, there is no general rule for how measures can be combined. It is normally
necessary to provide at least one measure for each of the components of quality of use,
and it will often be necessary to repeat measures in several different contexts. Measures
of effectiveness relate the goals or sub-goals of using the system to the accuracy and
completeness with which these goals can be achieved. Measures of efficiency relate the
level of effectiveness achieved to the expenditure of resources. The resources may be
mental or physical effort, which can be used to give measures of human efficiency, or
time, which can be used to give a measure of temporal efficiency or financial cost, which
can be used to give a measure of economic efficiency. Measures of satisfaction describe
the perceived usability of the overall system by its users and the acceptability to the
system to the people who use it and to other people affected by its use. Measures of
satisfaction may relate to specific aspects of the system or may be measures of
satisfaction with the overall system.
Extent of Usability
Travis (2005), Usability is the extent to which a product can be used by specified
users to achieve specified goals with effectiveness, efficiency and satisfaction in a
specified context of use. Note the three components in this definition: Effectiveness,
8/6/2019 Usability of CDD Website
13/43
13
Usability of Colegio de Dagupan Website
Efficiency, and Satisfaction. Effectiveness is the accuracy and completeness with which
customers achieve their goals. Efficiency is the accuracy and completeness of goals
achieved in relation to resources. To come up with an efficiency rating, it needs to
measure how long people take to complete the task. Satisfaction is the freedom from
discomfort and positive attitudes toward the use of the system. Measures of satisfaction
are then taken using a questionnaire.
Usability is the extent to which users can access the functionality of a system with
effectiveness, efficiency, and satisfaction to achieve specific goals. Employing
user/human-centered design processes helps ensure that products or systems are highly
usable and meet users' needs. These processes emphasize and utilize the user perspective
throughout design, development, and test. Effectiveness is the degree to which a system
fulfills its intended purpose and supports its users by enabling accurate and complete task
performance. Efficiency is the resources expended by a system's users in achieving
accurate and complete task performance. Satisfaction is the user's perceived acceptability
of the system (Usability, 2007).
Usability Testing
Usability testing measures the suitability of the software for its users, and is
directed at measuring the effectiveness, efficiency and satisfaction with which specified
users can achieve specified goals in particular environments or contexts of
use. Effectiveness is the capability of the software product to enable users to achieve
specified goals with accuracy and completeness in a specified context of use. Efficiency
is the capability of the product to enable users to expend appropriate amounts of
8/6/2019 Usability of CDD Website
14/43
14
Usability of Colegio de Dagupan Website
resources in relation to the effectiveness achieved in a specified context of
use. Satisfaction is the capability of the software product to satisfy users in a specified
context of use (Usability guidelines, 2006).
VNET5 (2001), Evaluation of user satisfaction aim to discover what people think
and feel about using a website, to assess the perceived quality of use. It is based on
asking people to share their experiences and opinions, usually in as structured way by
responding to specific spoken or written questions.
This literature will serve as a guide and supporting information of the researchers
to the study Usability of Colegio de Dagupan Website.
8/6/2019 Usability of CDD Website
15/43
15
Usability of Colegio de Dagupan Website
Chapter 3
METHODOLOGY
Research Design
The researchers used descriptive-survey. Descriptive research answers the
questions what, when, where, who and how. It often the best approach is to conduct a
survey investigation. Descriptive survey is a method that deals with everything that can
be counted and studied. It is used for frequencies, averages, and other statistical
calculations (Trochim, W.M.K, 2006).
Survey usually used to find the fact by collecting the data directly from
population or sample describe the nature of existing condition or look forward the
standards against existing condition or determine the relationship that exists between
specific events. It uses various tools to collect the data from population or samples. They
are ranging from observation, interview to questionnaire (Survey Research, 2008).
This method was deemed appropriate, since the study will only describe the
usability of Colegio de Dagupan website by conducting a survey from its users the
students and employees of the school.
Sources of Data
There are one hundred (100) respondents of this study, fifty (50) students and fifty
(50) employees regarding the study usability of Colegio de Dagupan website. The
researchers will use a statistical technique which is the stratified sampling. It is the
8/6/2019 Usability of CDD Website
16/43
16
Usability of Colegio de Dagupan Website
process of grouping members of the population into relatively homogeneous subgroups
before sampling (Stratified Sampling, 2004).
Instrumentation and Data Collection
The questionnaire will be distributed by the researchers among the one hundred
(100) respondents of Colegio de Dagupan, from school year of 2010 to 2011 to evaluate
the usability of Colegio de Dagupan website. It has the advantages of being inexpensive,
require no testing equipment, and results reflect the users opinions. When written
carefully and given to actual users who have experience with the system and knowledge
of design, surveys provide useful feedback on the strong and weak areas on the usability
of a design. The distribution of questionnaires will be done personally by the researchers.
The contents of the questionnaire will be the measures of usability: effectiveness,
efficiency, and satisfaction, and the significant difference on the extents of usability of
Colegio de Dagupan website as perceived by students and employees. Five instructors of
different Universities in Pangasinan will validate the questionnaire.
The following scale was used to evaluate the usability of Colegio de Dagupan
website.
Arbitrary Value Descriptive Equivalent
5 Excellent
4 Very Good
3 Good2 Fair
1 Poor
8/6/2019 Usability of CDD Website
17/43
17
Usability of Colegio de Dagupan Website
Tools for Data Analysis
The researchers will use a statistical tool in analyzing the data on the Usability of
Colegio de Dagupan Website.
For statement of the problem number 1 (one) and 2 (two), weighted mean is being
used to analyze the gathered data. T-test is also used to determine the significant
difference on the extents of usability of Colegio de Dagupan website as perceived by
students and employees.
The following likert scale will be use to interpret the computed weighted mean.
Arbitrary Value Statistical Limit Descriptive Equivalent
5 4.21-5.00 Excellent
4 3.41-4.20 Very Good
3 2.61-3.40 Good
2 1.81-2.60 Fair1 1.00-1.80 Poor
8/6/2019 Usability of CDD Website
18/43
8/6/2019 Usability of CDD Website
19/43
19
Usability of Colegio de Dagupan Website
Table 1
Extent of Usability of Colegio de Dagupan Website in terms of EFFECTIVENESS
(n=100)
Students Employees
Usability Variables Weighted Mean Description Weighted Mean Description
1. Accuracy ofInformation
Sources of Information
and factual data clearlylisted and available.
1.94 Very Good 2.06 Very Good
2. SecurityThe website includes
adequate provisions forprotecting the security of
the files and otherconfidential information.
1.84 Very Good 2.06 Very Good
3. Responsiveness
The website responds to
your actions as expected.
1.89 Very Good 1.8 Very Good
4. Understandability
The purpose of the
website isunderstandable.
1.92 Very Good 2.03 Very Good
5. InteroperabilityInterfaces of website arecompletely understood.
1.98 Very Good 1.94 Very Good
6. SuitabilityQuality of Website in
having the properties that
are right for a specificpurpose.
1.92 Very Good 1.97 Very Good
Over-All Average
Weighted Mean
3.83 Very Good 3.95 Very Good
8/6/2019 Usability of CDD Website
20/43
20
Usability of Colegio de Dagupan Website
Figure 2
Extent of Usability of Colegio de Dagupan Website in terms of Effectiveness
b. Efficiency
Table 2, shows the survey results conducted by the researchers, which was based
on the extent of Usability of Colegio de Dagupan Website in terms of Efficiency. The
computed total Average Weighted Mean (AWM) on the extent of Efficiency was 3.74
that implies Very Good. This reveals that the respondents evaluation scores well in
terms of its Efficiency. Ability of the users to accomplish when performing through the
website has a minimum expenditure of time and effort.
Figure 3 displays the graph of extent of Usability of Colegio de Dagupan Website
in terms of Efficiency. Question number six (6) has the value of 3.82 that implies Very
Good according to the computed weighted mean. It represents the highest percentage of
evaluation of the respondents among the six (6) extent of Efficiency. Question number
8/6/2019 Usability of CDD Website
21/43
21
Usability of Colegio de Dagupan Website
one (1) has the value of 3.56 that implies Very Good according to the computed
weighted mean. It represents the lowest percentage of evaluation of the respondents.
Table 2
Extent of Usability of Colegio de Dagupan Website in terms of EFFICIENCY
(n=100)
Students Employees
Usability Variables Weighted
Mean
Description Weighted Mean Description
1. Time in completing taskTime spent per completing
task is not too long.
1.75 Very Good 1.81 Very Good
2. Accessibility
All users can have equal
access to information andfunctionality.
1.81 Very Good 1.9 Very Good
3. Operability
Everybody can use the
website.
1.84 Very Good 1.96 Very Good
4. Behavior
Clicking links did not
spawn new windows.
1.92 Very Good 1.87 Very Good
5. Utilization
Proportion of the availabletime that the website is
operating.
1.89 Very Good 1.87 Very Good
6. Productivity
Productivity of the surface
within the operational timethrough an expected
behavior style utilizing the
minimal resources.
1.94 Very Good 1.88 Very Good
Over-All Average
Weighted Mean
3.72 Very Good 3.76 Very Good
8/6/2019 Usability of CDD Website
22/43
22
Usability of Colegio de Dagupan Website
Figure 3
Extent of Usability of Colegio de Dagupan Website in terms of Efficiency
c. Satisfaction
Table 3, shows the survey results conducted by the researchers, which was based
on the extent of Usability of Colegio de Dagupan Website in terms of Satisfaction. The
computed total Average Weighted Mean (AWM) on the extent of Satisfaction was 3.76
that implies Very Good. This reveals that the respondents evaluation scores well in
terms of its Satisfaction. The website fulfills the contentment of the users needs and
expectation.
Figure 4 displays the graph of extent of Usability of Colegio de Dagupan Website
in terms of Satisfaction. Question number two (2) has the value of 3.84 that implies
Very Good according to the computed weighted mean. It represents the highest
percentage of evaluation of the respondents among the five (5) extent of Satisfaction.
8/6/2019 Usability of CDD Website
23/43
23
Usability of Colegio de Dagupan Website
Question number five (5) has the value of 3.68 that implies Very Good according to the
computed weighted mean. It represents the lowest percentage of evaluation of the
respondents.
Table 3
Extent of Usability of Colegio de Dagupan Website in terms of SATISFACTION(n=100)
Students Employees
Usability Variables Weighted Mean Description Weighted Mean Description
1. Availability
The website is available 24hours or 7 days a week.
1.9 Very Good 1.84 Very Good
2. AcceptabilityThe overall facilities of
website are acceptable.
1.9 Very Good 1.94 Very Good
3. RecoverabilityMistakes can be easily and
quickly recovered.
1.94 Very Good 1.84 Very Good
4. Maturity
Provide a road map for
success tailored within the
appropriate category.
1.89 Very Good 1.86 Very Good
5. ToleranceThe website has the
capacity of recognizing the
opinions, practices, or
behavior of others.
1.85 Very Good 1.83 Very Good
Over-All Average
Weighted Mean
3.76 Very Good 3.72 Very Good
8/6/2019 Usability of CDD Website
24/43
8/6/2019 Usability of CDD Website
25/43
25
Usability of Colegio de Dagupan Website
that the difference between the extent of effectiveness as perceived by students and
employees is not significant.
Table 5
Efficiency of Colegio de Dagupan Website as perceived by students and employees
Mean Standard
Deviation
Mean
Difference
T-Value Decision
Students 3.72 1.22
-0.04 -0.162820491 NS
Employees 3.76 1.24
Table 5 shows that in terms of Efficiency, between the students and employees,
there is a difference of -0.04, but statistically analysis shows that using t-test
(Independent) at 0.05 level of significance the null hypotheses is accepted which means
that the difference between the extent of efficiency as perceived by students and
employees is not significant.
Table 6Satisfaction of Colegio de Dagupan Website as perceived by students and employees
Mean StandardDeviation
MeanDifference
T-Value Decision
Students 3.792 1.15
0.068 0.298478328 NS
Employees 3.724 1.13
Table 6 shows that in terms of Satisfaction, between the students and employees,
there is a difference of 0.068, but statistically analysis shows that using t-test
(Independent) at 0.05 level of significance the null hypotheses is accepted which means
8/6/2019 Usability of CDD Website
26/43
26
Usability of Colegio de Dagupan Website
that the difference between the extent of satisfaction as perceived by students and
employees is not significant.
8/6/2019 Usability of CDD Website
27/43
27
Usability of Colegio de Dagupan Website
Chapter 5
SUMMARY, CONCLUSIONS AND RECOMMENDATIONS
Summary
This study evaluated the extent of Usability of Colegio de Dagupan Website in
terms of Effectiveness, Efficiency and Satisfaction. The evaluation of the respondents
regarding its Usability of Colegio de Dagupan Website has been analyzed by the
researchers. It also intends to answer the significant difference on the extents of Usability
of Colegio de Dagupan Website as perceived students and employees.
For the purpose of the study, one hundred (100) respondents were asked to answer
the survey question for better result. Fifty (50) students and fifty (50) employees who are
aware and using the website. The researchers used the descriptive survey method of
research using questionnaire as the main tool of gathering data. Average Weighted Mean
was used in determining statistical result to clearly interpret necessary details from the
evaluation made by the respondents. Further, t-test is also used to determine the
significant difference on the extents of Colegio de Dagupan website as perceived by
students and employees.
Based from the evaluation of Colegio de Dagupan students and employees
regarding the Extent of Usability of Colegio de Dagupan Website, the findings for the
effectiveness, efficiency and satisfaction is Very Good. Average Weighted Mean (AWM)
is 3.89 for effectiveness, 3.74 for efficiency, and 3.76 for satisfaction.
8/6/2019 Usability of CDD Website
28/43
28
Usability of Colegio de Dagupan Website
For the significant difference on the extents of usability of Colegio de Dagupan
website, using t-test (Independent) at 0.05 level of significance the null hyphotheses is
accepted which means that the difference between the extents of effectiveness, efficiency,
and satisfaction as perceived by students and employees is not significant.
Conclusions
1. Extent of usability of Colegio de Dagupan website
a. Effectiveness
The extent of Usability of Colegio de Dagupan Website on these criteria, the
respondents generally implies Very Good that the Colegio de Dagupan Website is
Effective. The website provides accurate information, security, responsiveness,
understandability, interoperability, and suitability. This reveals that the respondents
evaluation scores well in terms of effectiveness of Colegio De Dagupan Website.
b. Efficiency
The extent of Usability of Colegio de Dagupan Website on these criteria, the
respondents generally implies Very Good that the Colegio de Dagupan Website is
Efficient. Time spent in completing task is not too long, the website is accessibility,
operability; behave when it comes in clicking links, utilization of the time, and
productivity. This reveals that the respondents evaluation scores well in terms of
efficiency of Colegio De Dagupan Website.
c. Satisfaction
The extent of Usability of Colegio de Dagupan Website on these criteria, the
respondents generally implies Very Good that the Colegio de Dagupan Website is
8/6/2019 Usability of CDD Website
29/43
29
Usability of Colegio de Dagupan Website
Satisfying. The website provides availability, acceptability, recoverability, maturity, and
tolerance. This reveals that the respondents evaluation scores well in terms of
satisfaction of Colegio de Dagupan website.
2. There is no significant difference on the extent of effectiveness, efficiency, and
satisfaction as perceived by students and employees.
Recommendations
Based from the findings and conclusions of this study, the following
recommendations were presented.
1. Since, majority of the respondents evaluated the usability of Colegio de Dagupan
website Very Good, the institution should maintain the performance of the website by
making an evaluation every semester to presently update what are the necessary
improvement will be more noticeably take an attention.
2. The same study may be conducted with larger sample, different groups of users to
enhance more the usability of Colegio de Dagupan website. Evaluation of the website
should be done on a frequent and regular basis, should consider needs of all user groups,
and results should be used in website updating.
3. The administrator of the website should provide an online evaluation for those who
visit the website. Some suggestions may also require determining the perception and
some comments of the users.
8/6/2019 Usability of CDD Website
30/43
30
Usability of Colegio de Dagupan Website
Appendices A
Sample Questionnaire
To our valued respondents:This questionnaire is about the Usability of Colegio de Dagupan Website, which
is being studied by the researchers for the development of this thesis as a requirement for
the degree of Bachelor of Science in Computer Science.
Your honest response will be of great help and will be appreciated. Your answers
to this questionnaire will be treated to the strictest level of confidentiality.
Thank you very much.
Respectfully yours,The Researchers
QUESTIONNAIRE
Name (optional)
Student Employee
Gender:
Male Female
Directions: Put a check mark [ ] on the column that corresponds to your evaluation.Please make use of the legend below as your guide.
5 Excellent
4 Very Good3 Good2 Fair
1 Poor
8/6/2019 Usability of CDD Website
31/43
8/6/2019 Usability of CDD Website
32/43
32
Usability of Colegio de Dagupan Website
6. ProductivityProductivity of the surface within the operational time through an
expected behavior style utilizing the minimal resources.
C. SatisfactionUSABILITY VARIABLES 5 4 3 2 1
1. AvailabilityThe website is available 24 hours or 7 days a week.
2. AcceptabilityThe overall facilities of website are acceptable.
3. RecoverabilityMistakes can be easily and quickly recovered.
4. MaturityProvide a road map for success tailored within the appropriate
category.
5. ToleranceThe website has the capacity of recognizing the opinions,practices, or behavior of others.
Retrieved from: Metric Based Architecture to Enhance Software Usability, 2009http://www.iaeng.org/publication/IMECS2009/IMECS2009_pp1058-1062.pdf
Comments and Suggestions:
http://www.iaeng.org/publication/IMECS2009/IMECS2009_pp1058-1062.pdfhttp://www.iaeng.org/publication/IMECS2009/IMECS2009_pp1058-1062.pdf8/6/2019 Usability of CDD Website
33/43
8/6/2019 Usability of CDD Website
34/43
34
Usability of Colegio de Dagupan Website
8/6/2019 Usability of CDD Website
35/43
35
Usability of Colegio de Dagupan Website
8/6/2019 Usability of CDD Website
36/43
36
Usability of Colegio de Dagupan Website
8/6/2019 Usability of CDD Website
37/43
37
Usability of Colegio de Dagupan Website
8/6/2019 Usability of CDD Website
38/43
38
Usability of Colegio de Dagupan Website
8/6/2019 Usability of CDD Website
39/43
39
Usability of Colegio de Dagupan Website
8/6/2019 Usability of CDD Website
40/43
40
Usability of Colegio de Dagupan Website
8/6/2019 Usability of CDD Website
41/43
41
Usability of Colegio de Dagupan Website
8/6/2019 Usability of CDD Website
42/43
8/6/2019 Usability of CDD Website
43/43
43
s/music94.pdf&w=usability+effectiveness+efficiency+satisfaction&d=aS1MJ_E
UYGH&icp=1&.intl=us&sig=qmUFbjLwM1cK7DEfTdzj8w--2007
Metric Based Architecture to Enhance Software Usability, Retrieved 2009, from
http://www.iaeng.org/publication/IMECS2009/IMECS2009_pp1058-1062.pdf
Moreno, G, Retrieved 2008, Delivering the benefit of a website to the school community,
from
http://www.microisv.com.ph/blog/delivering-the-benifit-of-a-website-to-the-
school-community.html
Pegasus infocorp, Retrieved 2006, Importance of Website for a Business, from
http://www.pegasusinfocorp.com/resources/articles/importance_of_website_busin
ess.html
Usability, Retrieved 2007, from
http://www.hf.faa.gov/Webtraining/Usability/u03_definition.html
Usability guidelines, Retrieved 2006, from
http://www.testingstandards.co.uk/usability_guidelines.html
VNET5, Retrieved 2001-2003, Information Society Technologies, from
http://www.vnet5.org/pub/approach/satisfaction.html
Webwise, Retrieved June, 2004, Reasons for using the Internet in School, from
http://www.amblesideprimary.com/webwise/whyweb.html
http://www.iaeng.org/publication/IMECS2009/IMECS2009_pp1058-1062.pdfhttp://www.microisv.com.ph/blog/delivering-the-benifit-of-a-website-to-the-school-community.htmlhttp://www.microisv.com.ph/blog/delivering-the-benifit-of-a-website-to-the-school-community.htmlhttp://www.pegasusinfocorp.com/resources/articles/importance_of_website_businhttp://www.vnet5.org/pub/approach/satisfaction.htmlhttp://www.amblesideprimary.com/webwise/whyweb.htmlhttp://www.amblesideprimary.com/webwise/whyweb.htmlhttp://www.vnet5.org/pub/approach/satisfaction.htmlhttp://www.pegasusinfocorp.com/resources/articles/importance_of_website_businhttp://www.microisv.com.ph/blog/delivering-the-benifit-of-a-website-to-the-school-community.htmlhttp://www.microisv.com.ph/blog/delivering-the-benifit-of-a-website-to-the-school-community.htmlhttp://www.iaeng.org/publication/IMECS2009/IMECS2009_pp1058-1062.pdfRecommended