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UPC DTH S.à r.l Telenor Breakfast Meeting
Broadband News
Magnus Ternsjö
Bucharest 22nd May
The DTH Provider in CE The DTH Provider in CE
How We Operate
226k 283k
85k 49k
RGUs as of Q1 2012
Luxembourg • UPC DTH Head Office • Uplink
Netherlands • Digital Media Centre
Thor 1 Degree west
Romania
Czech Republic
Hungary
Slovakia
Other • Content Providers • CPE & TE Suppliers • B2B Contribution Service Customers
Broadcast
•DMC
•SES
•Telenor
Customer Care
•CGS (based in RO, covers HU)
CCC (based in SK, covers SK+CZ)
ESS (based in RO, covers RO)
3rd Party and internal
providers
Global Structure
LGI / UPC Broadband
UPC DTH
UPC DTH S.à r.l. 30 employees
UPC DTH Leasing S.à r.l. 1 employee
Luxembourg
Hungary
Czech Republic
Slovakia
Romania FocusSAT
Country Activities
HU/CZ/SK/RO
Our Growth 2011
9% of Europe's RGU Growth
Focus Sat’s Growth 2011
Best Growth Year Ever
Our Aim
Being THE DTH provider in CE
Our Road
A Journey of Constant Improvements
Delivery System
Great Uptime & Performance
QA Comparison
UPC DTH vs a Competitor
Bad Picture QA
Outstanding Product Offering
FocusSAT Best Value For Money!
Basic “Family” 61 ch.
25 RON
“ Cinema Total” (inc. Sport + MaxPack) 88 channels
50 RON
MaxPack – “Cinema” 4 ch.
16 RON
EBT “ Mosaic” 82 ch.
35 RON
“Movies Complete” (“Total“ + Filmbox)
90 ch. 60 RON
HD 6 ch.
10 RON
Sport 2 ch.
11 RON
Panonia 15 ch. 6 RON
Filmbox 2 ch.
11 RON
120 RON up-front (2 yr)
Content
More than 150 encrypted channels
Best HD Package!
What’s New?
Recently
Now
Achieved with Limited Marketing
FocusSAT a Self-Selling Product!
Sales Channels
D2D Specialized Satellite Companies & High End Stores
Focus Sat’s Sales Channels D
eale
rs
• 150 dealers
• > 300 sales teams
Nat
ion
al R
etai
lers
• 400 stores
• Electronic PIN sales platform
PIN
Ter
min
als
• > 20.000 POS spread
Great Dealer & D2D Network
Focus Sat’s Sales Channels V
AS
SMS • Mobi-Pay
Romania (wholesale VAS SMS company)
• Service available via Orange and Vodafone platforms
On
line
Sal
es
• www.carteleprepaid.ro
PIN
Ter
min
al p
artn
ers • Posta
Romana (RO National Post)
Renewals Simple & Everywhere
Fulfillment
Improvements Being Worked On!
E-care Website
IVR with Automated Subscription
Renewal Function
Customer Care
Be Better Than Expected!
Love Our Customers
Treatment is Accordingly
Know what our customers love
Know what our customers hate
Have the right pick up
line
Show our beauty
Delight
Efforts Paying Off?
FocusSAT Wining Formula!
YoY Net Growth
Our Journey Continues
Watch Us!
Thank You
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