UPC DTH S.à r.l Telenor Breakfast Meeting

Broadband News

Magnus Ternsjö

Bucharest 22nd May

The DTH Provider in CE The DTH Provider in CE

How We Operate

226k 283k

85k 49k

RGUs as of Q1 2012

Luxembourg • UPC DTH Head Office • Uplink

Netherlands • Digital Media Centre

Thor 1 Degree west

Romania

Czech Republic

Hungary

Slovakia

Other • Content Providers • CPE & TE Suppliers • B2B Contribution Service Customers

Broadcast

•DMC

•SES

•Telenor

Customer Care

•CGS (based in RO, covers HU)

CCC (based in SK, covers SK+CZ)

ESS (based in RO, covers RO)

3rd Party and internal

providers

Global Structure

LGI / UPC Broadband

UPC DTH

UPC DTH S.à r.l. 30 employees

UPC DTH Leasing S.à r.l. 1 employee

Luxembourg

Hungary

Czech Republic

Slovakia

Romania FocusSAT

Country Activities

HU/CZ/SK/RO

Our Growth 2011

9% of Europe's RGU Growth

Focus Sat’s Growth 2011

Best Growth Year Ever

Our Aim

Being THE DTH provider in CE

Our Road

A Journey of Constant Improvements

Delivery System

Great Uptime & Performance

QA Comparison

UPC DTH vs a Competitor

Bad Picture QA

Outstanding Product Offering

FocusSAT Best Value For Money!

Basic “Family” 61 ch.

25 RON

“ Cinema Total” (inc. Sport + MaxPack) 88 channels

50 RON

MaxPack – “Cinema” 4 ch.

16 RON

EBT “ Mosaic” 82 ch.

35 RON

“Movies Complete” (“Total“ + Filmbox)

90 ch. 60 RON

HD 6 ch.

10 RON

Sport 2 ch.

11 RON

Panonia 15 ch. 6 RON

Filmbox 2 ch.

11 RON

120 RON up-front (2 yr)

Content

More than 150 encrypted channels

Best HD Package!

What’s New?

Recently

Now

Achieved with Limited Marketing

FocusSAT a Self-Selling Product!

Sales Channels

D2D Specialized Satellite Companies & High End Stores

Focus Sat’s Sales Channels D

eale

rs

• 150 dealers

• > 300 sales teams

Nat

ion

al R

etai

lers

• 400 stores

• Electronic PIN sales platform

PIN

Ter

min

als

• > 20.000 POS spread

Great Dealer & D2D Network

Focus Sat’s Sales Channels V

AS

SMS • Mobi-Pay

Romania (wholesale VAS SMS company)

• Service available via Orange and Vodafone platforms

On

line

Sal

es

• www.carteleprepaid.ro

PIN

Ter

min

al p

artn

ers • Posta

Romana (RO National Post)

Renewals Simple & Everywhere

Fulfillment

Improvements Being Worked On!

E-care Website

IVR with Automated Subscription

Renewal Function

Customer Care

Be Better Than Expected!

Love Our Customers

Treatment is Accordingly

Know what our customers love

Know what our customers hate

Have the right pick up

line

Show our beauty

Delight

Efforts Paying Off?

FocusSAT Wining Formula!

YoY Net Growth

Our Journey Continues

Watch Us!

Thank You