University Parking Dr. Bob Harkins AVP Campus Safety and Security

University Parking

Dr. Bob HarkinsAVP Campus Safety and Security

AGENDA

GovernancePhilosophyParking Management SystemsParking MechanicsRevenue ControlEnforcement

University Governance

Understand Your CampusCommitteesRules / Flexibility

Parking Philosophy

Parking PhilosophyPathfindingStakeholdersCo-missioningEmpoweringSWOTModeling

Parking Philosophy

VisionMissionValuesGoalsObjectivesMetrics

Parking Philosophy

Vision Where are we going Statement of truth Clear and direct Touch hearts and minds Authentic Tangible Common ground Passionate delivery

Parking Philosophy

Mission Process may be as important as the

end product Understand the mission of the

echelons above your level What is critical to their success Deal with the four basic human needs

• Economic or money• Social or relationships• Psychological or growth• Spiritual or contributions

Parking Philosophy

ValuesHow will we act?•Attitude

What is important to our organization?•Desired Results

CAPIT

Parking Philosophy

GoalsStatements that

describe what a unit is going to achieve

Broad statements about what the unit is trying to accomplish

Parking Philosophy

ObjectivesStatements that

describe what a unit is going to achieve

Identify specific measurable activities or tasks that the unit will undertake

Parking Philosophy

MetricsMeasurements that will be

used to monitor progress toward achieving an objective

Parking Management Systems

What do you want?Must define business

practicesIn house / off the shelf?CostsSecurityTransformation / installation

Parking Management Systems

The University of Texas System Data Base Revenue Tracking Permits Vehicle Data Citations System Special Events Other Uses

Parking Management Systems

Do we sell permits on line? Do you hate that time of year? Do you have long lines at the start of

the academic year or busy season? Are you spending too much time on:

• Data entry?• Process paper?• Keeping track of permit issue?

Provide customer access 24/7 Allow staff to focus on important

tasks

Parking Management Systems

Advantages Assign based on current business practices and

rules Uniform instructions Consistent process Easy to control the number of permits Reduce hands-on management Collection citation payment prior to purchase of

a permit Save data entry and build a data base to track

process Enhance your bottom line

Parking Management Systems

Lessons Learned There will be frustrations There will be errors Initially there is a big demand for phone support There must be a clear confirmation of the

completed purchase Clearly defined permit qualifications Web application must work on all platforms /

browser types Address payment type options Identify areas that will generate unnecessary

phone calls

Parking Management Systems

Lessons Learned Get the word out Application must be secure Make certain buyer can only apply once Don’t allow buyer to complete the purchase

without providing and e-mail address Make certain there are groups outside

“parking” that test the system Try to break the application Look for “park speak” Test with credit cards by running a credit card TEST, TEST, TEST, TEST, TEST

Revenue Control

Cigar Box

OrTechnology

Revenue Control

Where there is cash or goods there is the threat of Fraud.

Cash System Cashiers Equipment Permit Parking Procedure Manuals Audits Mine your data

Parking MechanicsParking Geometrics

Peak / Off Peak Size Angle

Parking for those with Disabilities ADAAG Size of spaces Van / Wheel Chair spaces Clearances Signage Accessibility Path

Parking MechanicsLighting

Standards Types of lamps

Security Access Emergency Phones / Blue Lights Cameras

Environmental Impacts Requirements by local zoning Special events Maintenance

Parking Enforcement

Why do we enforce? Clear critical areas Safety and security Increase space availability

AuthorityCitationsNumbers paid / unpaidAppeals

Sustained / Denied Warning Voids

Parking Enforcement Ticket Enforcement Personnel

Coverage Consistency Understandable instructions Education Equipment

Appeals What do Appeals tell you? Policy Level of approval Quick resolution Communicate results

Parking Enforcement Data (DMV) Collecting the fine

Invoice• E-mail• Postal mail

Payment • Web• In person

Outside Collection Agency Bar / Registration Hold Immobilization Devices

Parking Enforcement

Citation Status Summary

Lessons Learned

Develop policies Communicate

Be fair and consistent Communicate

Look at the entire process Communicate

Develop options Communicate

University Parking

Dr. Bob HarkinsAVP Campus Safety and Security