TIME Speakers profiles May 17 - travelindustrymentor.com.au€¦ · Europe based in Frankfurt....

TIMESpeakersAdamRyan

Adamwasoneoftheoriginalfivefoundingmanagementteammembersofseek.com.auin1997andwasresponsibleforthegrowthofseek'smarketsinAustraliaandNewZealand.

HissuccessduringthoseformativeyearsestablishedSEEKastheleaderinAustraliaandgaveit the platform to become the world's largest employment destination. SEEK is currentlyvaluedatoverat$3Billion.Adamisanentrepreneur inhisownrighthavingstartedupthinkfromanideaatUniversitytoafulllaunchin2016.As FounderandCEOof thinkAdamhasan impressive recordof successwith Softwareas aServicebusinessmodels.Adam completed aGraduateDiploma inAdvertising and graduated top Student atMonashUniversity for a Post Graduate Diploma in International Business. Adam is currentlycompletinghisMBAandMastersofBusinessLaw.

AnneKeating

Anne isacompanydirectorandholdsboardpositions inarangeof industries including insurance,banking,medical research andproperty. She is on theboardsofGoodmanGroup,Ardent LeisureGroup (formerly Macquarie Leisure Group), ClearView Wealth Limited, REVA Medical Inc., G.I.DynamicsInc.,andtheGarvanInstituteofMedicalResearch.Anne is also amember of the Advisory Council of Royal Bank of Scotland (formerly ABNAMRO),Governorof theCerebral PalsyResearchFoundationandTrusteeof theCentennial ParklandsandMooreParkTrust.HerformerBoards includeSTWCommunicationsGroup, InsuranceAustraliaGroupLimited,NRMALimited,theWorkCoverAuthorityofNSW,theTourismTaskForceandaninauguraldirectorattheVictorChangCardiacResearchInstitute.AnnewastheGeneralManager,AustraliaforUnitedAirlinesfrom1993to2001.

AnthonyHayes

AnthonyHayes is theManagingDirectorofAATKings,Australia’s largestguidedholidaycompany.Specialisinginguidedholidays,shortbreaksanddaytours,AATKingscarrieshundredsofthousandsofguestsaroundAustraliaandNewZealandeachyear.PriortojoiningAATKings,AnthonywastheChiefExecutiveOfficerofTourismQueensland,wherehewasresponsibleforinternationalandnationalsalesandmarketing,industrydevelopment,airlineroutenegotiations,productdevelopmentandsettingtheoverallstrategicdirectionfortourismin Queensland. During this period, Tourism Queensland won over 130 national and internationalmarketingandtourismawards,includingalargenumberfor“TheBestJobintheWorld”,themostawardedmarketingcampaigninAustralianhistory.

AnthonyalsoenjoyedalongcareeratQantasholdingnumerousrolesinsales,marketingandproductdevelopment, includingAssistant toManagingDirector JamesStrongand regionalheadofCentralEuropebasedinFrankfurt.

Anthonyhassatonnumeroustourismboards includingtheAustralianTourismExportCouncil, theSydney Convention and Visitors Bureau, Events Queensland and the National Long Term TourismStrategycommittee.

In2014,AnthonywasawardedtheHospitalityandTourismExecutiveoftheYearbyCEOMagazine’sCEOoftheYearAwards.

CameronKerr

WhileoriginallyworkinginagricultureandveterinaryR&D,Cameronhasover15yearsexperienceinmarketingandcommunicationsrolesacrossarangeofindustriesincludingagvet,consumergoods,healthcare,fundraisingandtourism.CameronhasaBachelorofSciencewithHonoursandaMasterofCommerceinMarketingandOrganisationalBehaviour.

PriortohiscurrentroleasDirector,CameronpreviouslyheldvariousGeneralManagementpositionsat the Taronga group, responsible for life sciences, marketing, media relations, environmentaleducation,fundraisingandpartner/stakeholdermanagement.

He is Vice President of the Zoo and Aquarium Association, Director of the International RhinoFoundationandpastChairofEcotourismAustralia.CameronisalsoontheAdvisoryBoardsfortheUniversityofNSWFacultyofScienceandTAFENSW–SydneyInstitute.

CraigSmith

CurrentlyCraigisDirector–AviationAnjunapreviouslyhetooktheplungeandfoundedTravelogicin1989,andoverthefollowing19yearsgrewthatbusinessintoa$135MpowerhousewhichcateredtoarangeofclientsprimarilyintheSydneymarket,includingtheveryhighprofileMacquarieGroup.CraigwasinstrumentalinthesuccessfulmergeroftheTravelogicbusinesswithCorporateTravelManagementin2008.HeisthecurrentPresidentoftheAssociationofTravelManagementCompanies(ATMC).Craighas5children.

FionaDalton

FionaDaltonistheManagingDirectorofUniworldBoutiqueRiverCruiseCollection,arolewhichseesherresponsibleforthestrategicdirectionofUniworld,andultimatelythegrowthandsuccessofthebusinessfromAustralia.Fionahas25years’experienceacrosstheindustry,havingworkedinretail,corporate,wholesale,logisticsandhotelsduringhertravelcareer.PriortotravelFionawasaninvestmentbankerfor8years.Fionaspecialisesintheexecutionofsuccessfuldistributionstrategieswithanemphasisonstrategicpartnershipmanagementdesignedtodrivemutuallybeneficialtraderelationships.Fionaispassionateaboutcreatingpositive

workplaceenvironmentswhereemployeescanengageasoneteamtoachievemutualgoalsandobjectives.

GaiTyrrell

GaiTyrrellistheRegionalDirector-AustraliaandNewZealandofHawaiianAirlines.BasedinSydney,sheisresponsibleforoverseeingallcommercialactivitiesandproductdistributioninHawaiianAirlines’fast-growingAustraliaandNewZealandmarkets.

MsTyrrellhasmorethan20yearsofairlineandtravelindustryexperienceincludingseniorleadershiprolesingloballyrecognizedcompanies.Shehasanextensiveunderstandingoftheairlineindustryinboththecorporateandretailtravelsectors.

GaiwaspreviouslyChiefExecutiveOfficerofSabrePacific,whichprovidestechnology,distributionandmarketingservicesfortravelindustryclients.

OtherofherseniorroleshaveincludedChiefOperatingOfficeratJetsetTravelworldGroup,ExecutiveGeneralManageratFlightCentreLtdFCMTravelSolutionsandGeneralManagerIndustrySalesAustraliaforQantasAirways.

Asaprominent,well-likedandhighlyrespectedindustryfigure,shehasatrackrecordofstrongleadershipskillsandisrenownedforhernegotiationandchangemanagementachievements.

GaryHearst

SusanandGaryHearstfoundedwhatbecameTempoHolidaysin1990.OriginallyknownasYallaToursthisbusinessbeganlifeasnichemarketwholesalerspecialisingintheexoticdestinationsoftheMiddleEast.Duringthe18yearsofourownershipandmanagementofTempoHolidaysthecompanywentfromanunknown,smallnichemarketplayer in theAustraliantravel industry intoamediumsizedbusinesswithhighindustryrecognition,employing100staff.Itwassoldinlate2008toCox&Kings.GaryhadalongbusinesshistorypriortotheestablishmentofTempoHolidayshavingbeenbothapractisingCharteredAccountantandapartnerfor16yearsinahardwareandbuildingcompanycalledTheTradesmensEntrance.FollowingthesaleofTradesmensEntrancetoapubliccompanyin1989,GaryresearchedandestablishedYallaToursin1990.

Forthe18yearsduringwhichtheHearstsownedandranthebusiness,Garydevisedandmonitoredsystemsforcontrollingthefinancialsideofthebusiness.Naturallyasco-ownerstheHearstswerealsoinvolvedinallaspectsofthemarketingofthebusinessincludingrelationshipswithkeycustomersand

suppliers.Thedegreeofacceptanceandrecognitionwashighlightedin2004whenTempoHolidayswonthe‘BestInternationalWholesaler’awardforthesecondconsecutiveyear.TempoHolidayswasamarketleaderintheadoptionofnewtraveltechnologies.ThisrevolutionisedTempo’scapacitytotransactonline,andTempoHolidayswasthefirstwholesalerinAustraliatoofferagentsafullonlinebookingengine,aprocessinwhichbothSusanandGarywerecloselyinvolved.

AtTempoHolidaystheHearstsaimedtobeanEmployerofChoice,andtoprovideafunfilledandsatisfyingworkenvironmentforstaffacknowledgingthehighlevelsofstressthatstaffencounteredfrequentlyintheirdaytodayroles.Knowledgeandexperience,andastaffreflectingthetotaldiversityof the Australian travel industry were key factors in the company’s success story. Today Gary isinvolvedinthedevelopmentandevolutionofWebcarhireanonlinecarrentalaggregatorownedbytheHearstfamily.GaryisalsoaDirectoroftheJewishMuseumofAustraliaandofFirstNationsanindigenousorganisationseekingtoimprovefinancialliteracyamongtheindigenouspopulation.

GavinSmith

GavinSmithwasappointedmanagingdirectorfortheAustralianoperationsofRoyalCaribbeanCruisesLimited (RCL) inDecember2008,and inMarch2010heopened the company's firstoffice inNewZealand.Smithleadsateamofaround55employeesandoverseesallcommercialandoperationalactivitiesinAustralia andNew Zealand for the company's three cruise brands: Royal Caribbean International,CelebrityCruisesandAzamaraCruises.SincejoiningRCL,theAustralianoperationhasseensubstantialgrowthindemandforcruisingfrompassengersacrossAustraliaandNewZealand.Inthesecondhalfof2011thecruisecompanywilltriplethenumberofshipssailinginAustralasianwatersfortheSouthernHemispheresummerwithRoyalCaribbean Radiance of the Seas and Celebrity Cruises Celebrity Century joining Royal CaribbeanRhapsodyoftheSeastobehomeportedinSydney.Then2012willseethearrivalofCelebritySolstice,thenewest,largestandmostluxuriouscruiseshiptocallAustraliahome.

In this time the cruise brands have also expanded their itineraries to include a broader range ofdestinationsaroundAustralia,NewZealandandtheSouthPacific,aswellasprovidingagreaterchoiceofcruisedurationsfromtwodaystolongercircumnavigationsofAustraliaandNewZealand.

InDecember2010,SmithwasappointedChairmanoftheInternationalCruiseCouncilofAustralia,thenot-for-profitorganisationaimedat training travel consultantsand raisingconsumerawarenessofcruising.

Smith has over 20 years of experience in the travel and tourism industry. Prior to joining RoyalCaribbeanCruises,heservedasgeneralmanagerforoneofAustralia's leadingretailtravelgroups,JetsetTravelworld.Previously,heservedasmanagingdirectorforP&OCruisesAustraliaandpresidentforCarnivalAustralia,wherehemanagedtheorganizationthroughaperiodofsignificantgrowth,Hehasheldvariousseniorsales,marketingandcommunicationspositions inAustraliaandtheUnitedKingdom.

Smith received a Bachelor of Business Studies, with amajor inmarketing, from the University ofTechnologyinSydney,Australia.

JenniferVandekreeke

JenniferVandekreekeisVicePresidentAustralasiaforCarnivalCruiseLine-theworld'slargestcruiseline.Shespearheadedthelaunchofthecompany'sfirstinternationalcommercialoperationsinSydneyin2011shortlybeforethearrivalofCarnivalSpiritin2012andhersistershipCarnivalLegendin2014.

Jennifer’sdrivingprincipleisdevelopingacompellingbranddifferentiationrootedinaproducttruththat is communicatedatevery touchpoint. In the caseofCarnivalCruise Line, thismeansa fiercededicationtodeliveringacustomerexperiencethatisperfectlymarriedwithCarnival'sbrandoffreespirited,family-friendlyfun.Injustthreeandahalfyears,thisstrategyhasseenthebrandbecomethe number one family cruise line in Australia and the number two cruise brand based on brandconsideration.

OriginallyfromtheUS,JennifermovedheryoungfamilytoAustraliain2011totakeonherrole.PriortolaunchingCarnivalCruiseLineinAustralia,Jenniferlivedandworkedinsomeoftheworld’smostinvitingdestinationsincludingItaly,France,ColombiaandMexico,withpastrolesincludingStrategicPlanningDirectoratYoungandRubicaminColombiaandMiamiandMarketingDirectoratClubMedNorthAmerica.

JohnBorghetti

JohnBorghetticommencedasChiefExecutiveOfficerandManagingDirectoroftheVirginAustraliagroupofairlinesinMay2010.Underhisleadership,theGroupisundergoingastrategicrepositioning.MrBorghettihashad38yearsexperienceinaviation,includingalongcareeratQantaswherehewasappointedExecutiveGeneralManagerQantasinNovember2003,responsibleforQantasDomestic,InternationalandQantasLink.MrBorghettihasservedasaDirectorofJetsetTravelworld,SydneyFCandPiperAircraft(USA).HeiscurrentlyaDirectorofTheAustralianBalletandCAREAustralia.

JohnWeeks

JohnWeeksisChiefExecutiveOfficerofTheTravelCorporationforAustralia.HeisbasedinTheTravelCorporation'sSydneyheadofficeandisresponsibleforthemanagementofeachofthetravelcompanies–Trafalgar,Contiki,InsightVacations,CreativeHolidays,UniworldBoutiqueRiverCruiseCollection,AATKings,InspiringJourneys,NewHorizonsHolidaysandBusabout–inAustralia.BorninEngland,JohngraduatedwithHonsfromLondonUniversityinEconomicsandPsychologyandworkedforamarketresearchcompanyinLondonfortwoyearsbeforejoiningBritishAirwaysasamanagementtraineein1975.HehasworkedintheUK,ItalyandTheNetherlands,andpriortojoiningTheTravelCorporationinAugust1999,spent10yearsinNewYorkasaVicePresidentforBritishAirwaysNorthAmerica.

JonMarshall

Jonisaseniormanagementexecutivewithextensiveexperienceintheaviation,travelandtourismfieldswithasolidbaseinestablishinggreenfieldstart-upoperations.After graduating from the University of Queensland and a brief career in Town Planning, JoncommencedhistourismcareerwiththeQueenslandTouristandTravelCorporationbeforemovingintomanagementroleswithindustrysupplierssuchasHamiltonIslandandHertz.

Jon has worked in financial services with Diners Club and in divisional roles at RACV. He wasresponsibleforestablishingajointservicescompanyfortheAustralianAutomobileClubscalledAAATourismbecomingtheirlaunchCEO.In2001,JonjoinedthenewlyestablishedlowcostairlineVirginBlueasHeadofGlobalSales.Hewasresponsibleforsalesanddistributionincludingtheestablishmentof Pacific Blue and Polynesian Blue. In 2006 he moved to Jetstar establishing the airline’s salesdistributioninJapan,Thailand,VietnamandIndonesia.

In2008JonlaunchedEtihadAirwaysoperationsinVictoriaasStateManager.After3yearshelefttheairlinetoliveandworkinDaylesfordinregionalVictoria,butreturnedtothecarrierlastyeartoheadupsalesdistributionforEtihadAirwaysnationally.

JudithCrompton

JudithCromptonisChiefExecutiveOfficer,TravelandAviation-Cover-MoreGroupLtd.

Judithasmorethan30years’experienceintheaviationandtravelindustryandhasworkedwithsomeofthelargestandmostinnovativecompaniesinAustralia,theUnitedKingdom,andtheUnitedArabEmirates.

Judith’sroleasCEOTravelandAviationencompassesallaspectsoftheCover-Moregroupsactivitiesintravelinsuranceandancillaryproducts.WhilstbasedinSydney,Judith’sresponsibilitiesareworldwideincludingoperationsintheUnitedKingdom,USA,Malaysia,NewZealand,ChinaandIndiawithactiveplansforfurtherexpansion.

Throughouthercareer,Judithhasbeeninvolvedinmanycross-bordernegotiationsandisacutelyawareoftheimportanceofunderstandingdifferentculturesandlegislativerequirements.

Shehasin-depthexperienceincompanyrestructuresandtheoperationofpubliclylistedcompaniesinAustraliaandoverseas.

PriortojoiningtheCover-MoreGroup,Judith’spreviouspositionwasChiefCommercialOfficer,VirginAustralia.ThisrolecoveredallaspectsofRevenueandYieldManagement,SalesandDistribution,eCommerce,andNetworkPlanning.

JudithhasalsoheldseniorpositionsatEtihadAirways,QantasAirways,aswellasanumberofleadingglobaltravelmanagementcompanies.

Judithhascompletedanumberofadvancedmanagementcoursesthroughouthercareer;mostrecentlyatHarvardBusinessSchoolinMay2015.Shehasalsoservedonnumerousindustrybodiesandtraveladvisoryboards.JudithisamemberofChiefExecutiveWomen,andcurrentlysitsontwonot-for-profitboards.

BorninSurreyEngland.Judithre-locatedtoAustraliain1989andbecameanAustralianCitizenin1994.JudithismarriedandlivesinSydney.

JustinMontgomery

JustinMontgomery,formerGeneralManagerVirginAustraliaGroup,hasextensiveexperienceinthetravelandaviationindustriesspanning23years.JoiningVirginAustraliainAugust2010,Justinwasresponsibleforallsalesanddistributionchannelsacross the current four airline brands in the Virgin group including V Australia, Virgin Australia ,PolynesianBlueandPacificBlue.With a team of 150 people in several countries, Justin’s responsibilities included Corporate,Government,TravelIndustry,BusinessEvents&GroupsandBlueholidays.Prior to Joining Virgin Australia, Justin ran CreativeHolidays for eight years. As Australia’s largestindependentwholesaletouroperator,andpartoftheTravelCorporation,Creativemovedpeoplebothdomesticallyandtomorethan58internationallydestinations.

CreativeHolidayswonBestInternationalWholesalerintheNationalTravelIndustryAwardsforfiveconsecutiveyearsfrom2005through2009underJustin’sleadership.

Justin’s role with Creative also saw him work with companies in South Africa and the USA onorganizationalrestructuringtosupporttheTravelCorporationsstrategies.

PriortorunningCreativeHolidaysJustinwasGeneralManager,ContikiResorts.

ContikiResortswasastart-upjointventurecompanyaimedatestablishingyouthresortsinAustralia,AsiaandEurope.ThejointventurepartnerswereAccorAsiaPacificHotels,thelargesthoteloperatorinAustralia,andContikiHolidays,theleaderinyouthtravelforthe18-35’s.

Justinwasresponsiblefortheroll-outofhotelresortsasabrandextensionforContikiTours.GreatKeppelIslandinAustraliawasthefirstoftheseresorts.

JustinworkedwithQantasAirways/Australianairlinesfor14years,inavarietyofrolesrangingfrom:reservations, business development, national account management and product procurement &management.

KatrinaBarry

AsManagingDirectorforthelast3years,KatrinaBarrylooksaftertheContikibusinessinAustraliaincludingContiki’soperationsacrossAsiaandAustralia.ShealsooverseestheBusaboutandvariousotheryouthbrandsfortheTravelCorporationinAustralia.PriortojoiningContiki,Katrinaspent2.5yearswithBankersTrustleadingvariousdirectbusinessesandmanagingdigital,marketingandcustomerexperienceacross17brands.Previoustothat,shespent7yearswiththeVirginGroupwheresheheldavarietyofrolesfromleadingstrategyatVirginMoneyduringitsstart-upyears,toinvestmentmanagementwithVirgin’sPrivateEquityarmVirginManagement,tofinallybeingoneofthefoundersofVirginActivegymsinAustralia,eventuallysellingthisbusinesstoprivateequity.PriortojoiningtheVirginGroup,KatrinaworkedasamanagementconsultantformanyyearswithMcKinseyandCompany,andlaterfreelance.ShealsospentashortperiodwiththeUnitedNationsDevelopmentPrograminEcuador.Katrina has lived andworked in theUnitedKingdom, SouthAfrica, Ecuador,NewZealand and, ofcourse,Australia.BorninNewZealand,KatrinaholdsCommerceandLawdegreesfromtheUniversity

ofAuckland,andin2016spent6weeksintheUSattheIvyleagueschoolWharton,completingtheirAdvancedManagementProgram.AdirectorforContiki,shealsoholdsanon-executivedirectorshipwithAustralia’sfastestgrowinginsurancechallengergroup,HollardInsurance.

Outsideofwork,Katrinaenjoystravelling,theoutdoors,yogaandfartoomuchredwine.

LeanneGeraghty

Leanne is theGeneralManagerAustralia forAirNewZealandand is responsible formanaging theairlinespassengerrevenuewithinAustralia.Her portfolio includes the regions strategy development, sales performance, consumer marketdevelopment,alongwithlocalpricing,PRandBrandactivity.ShejoinedAirNewZealandin2004,havingheldanumberofseniorsalesroleswithintheAustraliantravelindustry.HercareerincludesmorethannineyearswithAnsettAustralialeadingbothindustryandcommercialsaleschannels,andfouryearswithAvisAustraliaintheroleofNationalAgencySalesManager.Shehas extensive experience in sales leadership and business transformation within the salesenvironment.

Her previous roles within the airline include Regional Sales Manager NSW/ACT, National SalesManagerSouthernRegionandHeadofLeisureSalesAustralia.LeannehasaBachelorofEconomicsandFinancefromtheUniversityofNewSouthWales.

LesleyGrant

Lesley joined Qantas Airways inMay 2002 and held a number of key executive roles across thebusiness,includingGroupExecutive,CustomerMarketing,priortoherappointmentasCEO,QantasLoyaltyinMay2012.ThevisionforQantasLoyaltyistobethemostvaluedloyaltybusinessinAsia/Pacific.Hertopprioritiesare continuing to drive innovation and sustainable growth in the loyalty business through deepercustomer engagement; strong partner relationships; online retail strategies and developing andengagingtheworkforce.

Lesleyhasbeenanindependentnon-executiveDirectorofUNICEFAustraliasinceMay2006,aDirectoroftheQantasFoundationsinceMarch2009andwasaDirectoroftheJetsetTravelworldGroup.LesleyisalsoamemberofChiefExecutiveWomenorganisation.

PriortojoiningQantasAirways,LesleyheldseniorairlinerolesinbothAnsettAustraliaandAirNewZealand.

MatthewCameron-Smith

With25yearsofexperiencewithin the tourism industry,MatthewCameron-SmithwasappointedManagingDirectorforTrafalgarAustraliainFebruary2011.Over the past four years, Matthew has been instrumental in the implementation of Trafalgar’sstrategic vision, values and corporate objectives, while providing leadership and direction toTrafalgar’sAustraliateam.MatthewhasplayedanintegralpartinTrafalgar’stransformationandbrandevolutionastheglobalguidedholidayleader.MatthewhaspreviouslyheldpositionswithTourismAustraliaasGeneralManager–TradeMarketingandDirectorofDistributionandPartnershipDevelopmentforUK/Europe.PriortothatMatthewspentsevenyearswithRydgesHotelsinResortsbasedintheUKandAustralia.MaureenDougherty

MaureenDoughertyispresidentofBoeingAustralia,NewZealandandSouthPacific.SheistheseniorcompanyleaderintheOceaniaregionandintegratesallBoeingactivities,leadsgovernmentrelationsanddirectstheimplementationofBoeing’sstrategytoexpanditslocalpresenceandgrowthebusinessintheregion.

Previously,DoughertyservedasvicepresidentandprogrammanagerfortheKC-46ATankerprogram,aprogramwithinBoeingDefense,Space&Security’sBoeingMilitaryAircraftbusinessunit.Inthisrole,sheledmultipleBoeingteamsinthedesignanddevelopmentoftheKC-46A,theU.S.AirForce’snext-generationaerialrefuellingtanker.

Before this assignment,Dougherty servedas vicepresident andprogrammanager,AirborneEarlyWarning & Control (AEW&C). AEW&C is a state-of-the art system providing powerful airborne

surveillance,communicationsandbattlemanagement.ShealsoservedasvicepresidentfortheF-22program,anadvancedtacticalfighterjointlybuiltbyBoeingandLockheedMartin.

Throughouther30-yearcareer,Doughertyhasheldavarietyofengineeringandprogramleadershippositionsonmissile,fighter,bomberandmilitarycommercialderivativeaircraftprograms.Shehasabroadtechnicalbackgroundinstructures,avionics,systemsandtestengineeringandhasmanagedprogramsthroughdevelopment,productionandsustainment.

Dougherty is Chairman, American Chamber of Commerce in Australia, member of the AustralianAdvancedManufacturingCouncilLeadershipGroup,theBusinessCouncilofAustralia,andisaDirectorof,andsitsontheChairman’sPanel,ofTheGreatBarrierReefFoundation.SheisaFellowoftheRoyalAeronautical Society. She earned her master’s degree in engineering from the University ofWashington,whereshestudiedasaBoeingCompanySystemsEngineeringFellow.ShereceivedherundergraduatedegreeinmechanicalengineeringfromPennsylvaniaStateUniversity

PatSkalsky

PatisanExecutiveCoachwithAltusQ,aninternationalexpertcoachingfirmwith33coachesacrossAust/NZ.Herclients include IBM,MacquarieBank,Reckon,Acer,Lloyds International,Bankwest,Quantium,Olympus,CoalServices,BlueFinResources,M&TResources,SMSTechnology,THINKEducationgroup,HunterDouglas,Squiz,HRPartners,CertitudeGlobalInvestments,Rohlig,Funkis,RMGPartnersandtheAWCCI.Withastrongfemalefollowing,shecoachesexecutives,highperformersandemergingleaderswhosechallengestypicallyinclude:

• Increase inExecutivePresence (confidenceandvisibility, self-awareness,profileandpersonalbranding)

• NewlyPromoted(stress,worklifebalance,newrelationshipsandteamdynamics)• CareerAdvancement(visibility,influenceandperception)• InfluentialLeadership(solidreputation,enhancedskillsetandpresence)PatholdsaMaster’sDegreeinBusinessCoachingandhasheldseniorpositionswithAxisEventsandCiEvents,anichebusinessoftheFlightCentreGroup.

PeterHarbison

PeterHarbisonisExecutiveChairmanofCAPA-CentreforAviation(“CAPA”),formerlytheCentreforAsiaPacificAviation),headquarteredinSydney,withofficesinDelhi,HongKong,LondonandSingaporeandrepresentationinWashingtonDCandWellingtonNZ.CAPAwasestablishedin1990.Itisnowtheworld’slargestdailypublisherofB2Bcommercialandcorporateaviationinformationandexecutiveanalysis,CAPApublishes400newsstorieseveryday,alongwithindustryreports,fleet,MRO,airportandfinancialdata,coveringtheglobalairline,airport,corporatetravelandairnavigationservicesindustries.CAPAproducesthehardcopybi-monthlyAirlineLeaderexecutivejournal,distributedexclusivelytoindustryCEOs.CAPAalsoproduceshighlevelindustrystrategyeventsinAsiaPacific,EuropeandtheAmericas,inwhichindustryCEOsparticipateextensively;Peterisanaviationlawyer,specialisinginaviationregulatorypolicyandbilateralagreementsandaconsultantandcommentatoronindustryissues.Hiscareerinaviationcomprisesmorethan40years,ingovernmentandinindustry,includingtwoyearswiththeAustralianmissiontotheInternationalCivilAviationOrganisationand10yearsataseniorlevelintheInternationalAirTransportAssociation,IATAinGeneva.Hespeaksfrequentlyatindustryeventsand,withCAPA’sanalysts,presentsprivatehighlevelexecutivebriefingstoairlines,airports,suppliersandconsultants.Overthepast20years,hehasconductedmorethan200consultancyprojectseitherasprojectmanagerorsenioradvisorinmostregionsoftheworld.Hehasauthoredand/oreditednumerousreportsontheaviationindustryandeditstheAirlineLeaderjournal.PeterwasPresidentoftheAustralianAviationCouncil,ChairmanofIATA’sWorldAviationRegulationMonitoringGroup,PresidentoftheAviationLawAssociationofAustraliaandNewZealandandaformerIATATravelAgencyCommissioner.HewasaboardmemberoftheFoundationonAntivirals(FAV).HeiscurrentlyaboardmemberofAirlink,anaviationcharitableoperationwhichhelpsdeliverhumanitarianaidindisasterevents.HeholdsLLB(Melbourne),LLB(London),LLM(McGill).

PhilHoffmann

WhenPhilHoffmannestablishedhisownagencyin1990withastaffoftwo,hewantedtoprovidehiscustomerswithsomethingoutoftheordinary–inspiringtravelexperiencescoupledwithoutstandingcustomerservice.It’sthisapproachthathasenabledthesuccessofhismulti-awardwinningbusinessinacompetitiveandchallengingmarket;buildingan impeccablereputationamongstthetravellingpublicforquality,valueandpersonalisedservice.Today,theproudlyfamilyownedbusinessemploysover200SouthAustraliansandoperatesfrom10branchesthroughouttheState.Phil’sacademicbackgroundseeshimforeverpushingtheboundaries.Hewasinstrumentalinsettingupthe inauguralAFTA(AustralianFederationofTravelAgents)TrainingCollege.NationallyhewasappointedAFTADirectorfor13years,servedasNationalPresidentforsixyearsandwasawardedLifeMembershipin2000.

Duringthisperiod,PhilconsistentlypromotedtheprofessionalismofthetravelindustryinAustraliaand,inconjunctionwithhispeersintheUKandUSA,lobbiedairlinesandwholesalersaliketoworktogether to raise the levels of integrity and credibility for the travel industry globally.HehasbeenanactiveMemberoftheACTA(AdelaideConvention&TouristAuthority)Board,ardentlypromotingAustralian InboundTourismandhasservedas theChairman to theBoardof theSouthAustralian Tourism Commission. He was presented with a Legend Award in recognition of hisoutstandingserviceandsupport totheNationalTourismIndustryTrainingCommittee in1999andagainin2006.

In2013PhilwasnamedasaMember(AM)oftheOrderofAustraliafor“significantservicetothetravelandtourismindustrythroughcontributionstoprofessionalassociationsandthedevelopmentoftrainingstandards”.PhilHoffmannTravelwasinductedintotheFamilyBusinessAssociationHallofFamein2011,recognisingPhil’scompanyasafirstgenerationfamilybusinessthathasuniquelyestablisheditselfasaniconinitsindustryinjust20years.AnAmbassadorforMinda,Philisawonderfullygenerousbenefactorwhovoluntarilysponsorsandhostsnotonlyhisfamilyofemployeesbutover50charities,clubsandassociations.Hisphilanthropyextendstofamiliesandindividualsinneedandimprovesthewell-beingofmanySouthAustralians.

RachelArgaman

Avisionary leaderwhobelieves in“encouragingtheheart,”Rachel isCEOofTogaHotelsandtheirbrands:AdinaApartmentHotels,MedinaServicedApartments,TravelodgeHotels,andVibeHotels.Withover20year’sinternationalexperienceatseniormanagementlevelinthetravelandhospitalityindustry,Rachelhaswonnumerousawardsincludingthe2008TelstraNationalCorporateBusinesswomanoftheYear.

SarinaBratton

SarinaBratton foundedOrion ExpeditionCruises in 2004 and serves asManagingDirector of thecompany.Thehighpointofacareerthathastakenherfromnationallyrankedsportswomantothefirstfemalefounderofashippingline,SarinahassucceededincreatingAustralia’sonlyworldclass,five-starexpeditioncruiselinethatisratedasaworldleaderinmaritimeenvironmentalsustainability.Sarinaisahands-onbusinessownerwithastrongenvironmentalconscience.TheexactingstandardsofOrion’s technical capability andmanagementpracticesplaces the ship and the company in thehighestregardinternationallyforsustainabletourismdevelopment.Sarinaisalsoproudofthehighlevelofculturalinteractiondevelopedwithtribalchiefsandeldersinremotedestinations,ensuringthatavisitbyOrion’sguestsdoesnothindertheancientandprimitiveculturesthatremainintact.Orionanditsguestsaccessmanyplaceswherefewhavehadtheprivilegetovisitbefore.

Orion’s innovative itineraries, which showcase pristine wilderness regions of Australasia havegeneratedsignificanteconomicbenefitforAustralia,andinparticularremoteandregionalareasofAustralia.

OrionisSarina’ssecondstart-upinthecruiseindustry.Shefoundedherfirst,NorwegianCapricornLine,in1997,inajointventurebetweenAustralianinterestsandMiami-basedNorwegianCruiseLine.ThecompanywasacquiredbyStarCruisesin2000.

Sarina’scruiseexperiencealso includes14yearswithCunardLineultimatelyasVicePresidentandGeneralManagerAsiaPacific. Shewas responsible forgrowing thebusiness froma small-revenuesalesagencytoamajoroperationwith33staff.

Sarina’sbusinessacumenhasledtoseveralseniorboardpositionswithinAustralianstateandfederalgovernments.TheseincludedtheStateTransitAuthority(NSW),AustralianMaritimeSafetyAuthority(deputychair),SydneyParalympicOrganisingCommittee(PrimeMinister’snominee)andthe

AustralianTradeCommission.ShealsohasservedasadirectorofAustralia’sformerpremiumeco-accommodationprovider,VoyagesHotelsandResortsandwastheFoundingChairoftheInternationalCruiseCouncilAustralia.

In2008,SarinawastherecipientoftheNSWEntrepreneuroftheYearawardintheServicescategoryoftheErnst&YoungEntrepreneuroftheYearAwards.In2006,shewashonouredwiththeVeuveCliquotBusinessWomanoftheYearAwardforherentrepreneurshipandvision.Alsoin2006shewasrecognisedintheinauguralAustralianTravelInnovatorsAwardfor“enhancingthewayAustralians,andtheworld,travel”.ShewasawardedtheCommonwealthGovernment’sCentenaryMedalin2003forherbusinessleadershipcontributions.

AnativeofSydney,Sarina turnedher focus to tourismafteran injuryendedherpromising sportscareer.Attheageofseventeen,sheheldnationalsportingtitlesingymnastics,divingandtrampoline.Today,shelivesonthenorthernbeachesofSydneywithherhusbandanddaughter.

ShelleyRoberts

ShelleyRobertsisManagingDirectorofCompassGroup,Australia’slargestcontractcateringcompany,with10,000employeesserving64millionmealseveryyear.Asheadofamajorfoodandcontractservicescompany,Shelleyoverseestheoperationofover470Compasssites,servicingsectorsasdiverseaseducationandagedcarethroughtobusinessandmining.

ShelleyjoinedCompassGroupfromSydneyAirportwhereshewasExecutiveDirectorofAviationServicesandhasover12years’experienceintheaviationindustryinbothairlineandairportmanagement.BeforejoiningSydneyAirport,Shelleywasresponsibleforthestart-upandstrategicdevelopmentofTigerAirwaysAustralia.PriortothatsheestablishedherreputationasanesteemedmemberoftheAustralianAviationIndustryasaDirectorofSydneyAirportCorporation,andtheAssetDirectorforMacquarieAirports.

HerformidableexperienceinthelowcostairlinemodelwasgainedateasyJetinEurope,whereshewaspromotedintoanumberofrolesspanningallaspectsoftheorganisation’sactivities.

ShelleyqualifiedasaCharteredAccountantwhilstworkingatKPMGintheirLondonofficewhereshewasakeymemberoftheDiageoandNestleAuditteams.ShelleyisaqualifiedAssociateCharteredAccountantandholdsaBachelorofBusinessSciencefromtheUniversityofCapeTown,SouthAfrica.

Herpersonalinterestsincludethetheatre,travelandwatersports.

StephenLewis

StephenLewishasspentover40yearsintheHospitalityIndustrymostrecentlyasFourSeasonsHotelSydneyGeneralManager.MrLewisjoinedtheformerRegentSydneywhenitopenedin1981asthenumberoneemployeeandhasspentalmost30yearsworkingwithFourSeasonsHotelsandResorts-16ofthoseasthesecondeverGeneralManageratFourSeasonsHotelSydney.

“ThisisanindustryIhavealwaysbeenpassionateabout,it’sbeenmylifeandIhavelovedeverystageofmyHospitalitycareerwhichstartedasabellmanataMelbourneTravelodgein1969".

An industry icon,MrLewishasbeenheavily involvedinsupportingandencouragingthegrowthofeducationandtrainingwithintheAustralianHospitalityindustry,havingservedontheBlueMountainsHotelSchoolAdvisoryBoardforthepast13yearsincludingatenyearperiodasChairman.Healsoserves on the Australian Hotels Association (NSW) Accommodation Division Board as DeputyChairmanandmostrecentlyontheboardofTourismNewSouthWales.

In2008,hereceivedanHonoraryProfessorshipfromtheSwiss-basedOrionHotelSchoolsgroupinrecognitionofthesignificantcontributionhehasmadetothehospitalityandtourismindustry.

InrecognitionofhisvaluablecontributiontotheHospitalityindustry,MrLewiswasofficiallyinductedintotheprestigiousHMAwardsHallofFameatlastFriday’sawardsceremonyatDoltoneHouse.

MrLewisisonlythethirdGeneralManagerofanAustralianHoteltobecomeaninducteetotheHMAwardsHallofFame.

SueHollis

SueHollishashadawildandcrazyridewithintheairlineandtravelindustryoverthepast30years.AsaseniorairlineexecutivewithBritishAirwaysinbothAustraliaandtheU.K.,herrolesincludedManagerSalesLondon,GM767Fleet,GMBA/QFJSA,andthenRGMAustraliaSalesforQantas.

Notcontentwithlivingacorporatelife,shesteppedintotheroleof'Entrepreneur'andstartedTravelEdge-asuccessfulcorporatetravelmanagementcompanywithherbusinesspartnerGrantWilson16yearsago.

HavingsteppeddownfromherpositionasTravelEdgeCEOlastyear,sheisnowlivingherpassions-racingmotorbikes,workingwithkidssufferingfromlearningdisabilitiesandwriting.ShespendshertimebetweenSydneyandCanada,hasjustreturnedfrom4monthsridingsoloaroundtheUSonhersuperbike,andherfirstbookiscurrentlybeingsavagedbyhereditors!

SusanHearst

SusanandGaryHearstfoundedwhatbecameTempoHolidaysin1990.OriginallyknownasYallaToursthisbusinessbeganlifeasnichemarketwholesalerspecialisingintheexoticdestinationsoftheMiddleEast.Duringthe18yearsofourownershipandmanagementofTempoHolidaysthecompanywentfromanunknown,smallnichemarketplayer in theAustraliantravel industry intoamediumsizedbusinesswithhighindustryrecognition,employing100staffandaturnoverinexcessof$60million.Itwassoldinlate2008toCox&Kings.Forthe18yearsduringwhichtheHearstsownedandranthebusiness,Susan,withabackground insocialandcommunityworkwasprimarily involvedwith thedevelopment and choice of the product side, including the publication of the brochures and theformationandmaintenanceoftherelationshipswithourproductsuppliers.Susanalsoplayedakeyroleinthepersonnelsideofthebusiness.

Naturallyasco-ownerstheHearstswerealsoinvolvedinallaspectsofthemarketingofthebusinessincludingrelationshipswithkeycustomersandsuppliers.Thedegreeofacceptanceandrecognitionwashighlightedin2004whenTempoHolidayswonthe‘BestInternationalWholesaler’awardforthesecond consecutive year. Tempo Holidays was a market leader in the adoption of new traveltechnologies.ThisrevolutionisedTempo’scapacitytotransactonline,andTempoHolidayswasthefirstwholesalerinAustraliatoofferagentsafullonlinebookingengine,aprocessinwhichbothSusanandGarywerecloselyinvolved.

AtTempoHolidaystheHearstsaimedtobeanEmployerofChoice,andtoprovideafunfilledandsatisfyingworkenvironment,acknowledgingthehighlevelsofstressthatstaffencounteredfrequentlyintheirdaytodayroles.Knowledgeandexperience,andastaffreflectingthetotaldiversityoftheAustraliantravelindustrywerekeyfactorsinthecompany’ssuccessstory.TodaySusanisinvolvedinthedevelopmentandevolutionofWebcarhireanonlinecarrentalaggregatorownedbytheHearstfamily.SusanisalsoaDirectorandVice-PresidentoftheBoardofEmmyMonashAgedCare,aleaderinthenot-for-profitagedcaresector.

TammyMarshall

TammyMarshallistheFounderofTheBHive–aninnovationandchangemanagementconsultancythatspecialisesintheHospitality,TravelandTourismsectors.

Throughouthermorethan25years’experienceintravelandtourism,she’splayedaleadingroleinpropellingthesectorintoitscurrentstageofdynamicmodernisation,mostnotablythroughhersuccessesinlaunchingandembeddingexperientialtravelasagloballyrelevantoffer.

Tammyhasbuilthercareeraroundenablingglobalcompaniestopivot,transformandcapitaliseonrapidgrowthopportunities.FromearlyoninhercareerwithContikirightuptohermostrecentrolesastheSVPforP&OCruisesandCarnivalAustraliaandCOOofTFEHotels,she’salwaysbeendrawntochallenging,complexrolesthatrequireaprogressiveandchange-orientedleadershipstyletoforgepathsintonewterritoriesandmarkets.

TammyfirmlybelievessuccessfulpeopleandbusinesstransformationrestsonwhatshecallstheFIVERs!–Theabilityto(R)esetby(R)efocusingstrategy,(R)eengineeringbusiness,(R)ealigninginternallyand(R)ethinkingcommunication.

Today,asthefounderofTheBHive,sheissolidlyfocusedonhelpingpeopleandbusinessestoresetforthefuturethroughafocusoninnovation,changemanagementandeducation.

TonyCarter

InthisroleTonyisresponsiblefordrivingthecommercialandoperationalstrategiesforAmadeusthroughoutAustralia,NewZealandandthePacificaswellasidentifyingandmaximisingnewmarketopportunitiesthroughouttheregion.Tony’sexperiencehasbeenunderpinnedbyanumberofmanagementandoperationalroleswithinAmadeus,includingVicePresident,AsiaPacificOperations,basedinBangkok.

TonyhasaGraduateDiplomaofManagementfromtheCentralQueenslandUniversityandaBachelorofBusinessComputingwithDistinctionfromtheQueenslandUniversityofTechnology.