The Transformative Power of Culture to Drive Your BusinessThe Transformative Power of Culture to...

Empower Your

The Transformative Power of

Culture to Drive Your Business

Michael Waterman, CHG Healthcare Services

2,500 employees

8 offices in six states

$1.4 billion company

2016 #18

2015 #16

2014 #16

2013 #3

2012 #9

2011 #27

2010 #26

1 Identify and live your culture

2 Creatively share your culture

3 Celebrate your people

1 Identify and live your culture

Rock Star tips:

1. Identify your values & culture2. Listen to your people3. Make appropriate changes and

share the news

2 Creatively share your culture

Secured 15 media placements

Rock Star tips:

1. Use internal channels to reinforce your culture

2. Attract and retain your people by sharing your culture externally

3. Invest in storytellers • Video team• Communications team• Street team

3 Celebrate your people

Rock Star tips:

1. Commit to celebrating2. Invest in people and events 3. Appreciate your veterans4. Embrace your rookies

Record-breaking results

.02%Hire rate

5%Acceptance

3.5%Hire rate

71% 73%79%

83%86% 87%

90% 91% 91% 91% 91% 90%

39%

31%29%

23%

24% 20% 22% 21% 21% 23%

17% 16%

2003 2005 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016

Satisfaction Turnover EBITDA

Note: Employee satisfaction and turnover metrics are based on third-party survey of all CHG employees. Did not conduct survey in 2004 or 2006.

Engaged employees = increased profits

michaelwaterman1 @mcwaterman