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Empower Your
The Transformative Power of
Culture to Drive Your Business
Michael Waterman, CHG Healthcare Services
2,500 employees
8 offices in six states
$1.4 billion company
2016 #18
2015 #16
2014 #16
2013 #3
2012 #9
2011 #27
2010 #26
1 Identify and live your culture
2 Creatively share your culture
3 Celebrate your people
1 Identify and live your culture
Rock Star tips:
1. Identify your values & culture2. Listen to your people3. Make appropriate changes and
share the news
2 Creatively share your culture
Secured 15 media placements
Rock Star tips:
1. Use internal channels to reinforce your culture
2. Attract and retain your people by sharing your culture externally
3. Invest in storytellers • Video team• Communications team• Street team
3 Celebrate your people
Rock Star tips:
1. Commit to celebrating2. Invest in people and events 3. Appreciate your veterans4. Embrace your rookies
Record-breaking results
.02%Hire rate
5%Acceptance
3.5%Hire rate
71% 73%79%
83%86% 87%
90% 91% 91% 91% 91% 90%
39%
31%29%
23%
24% 20% 22% 21% 21% 23%
17% 16%
2003 2005 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016
Satisfaction Turnover EBITDA
Note: Employee satisfaction and turnover metrics are based on third-party survey of all CHG employees. Did not conduct survey in 2004 or 2006.
Engaged employees = increased profits
michaelwaterman1 @mcwaterman