The Systematic Approach to Training (SAT)westernregionalgas.org/2018/presentations/PHMSA TQ Briefing...

The Systematic Approach to Training (SAT)

Doug White, EdD

Director,

Inspector Training and Qualifications

August, 2018

Jay and the Constant

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Consider this…

“It is possible to be educated but poorly

trained, just as it is possible to be well

trained and poorly educated”.

With new hires…do you train them or

educate them?

Training vs. Education

Definition of Training

Training = learning by doing (APPLICATION)

- It is a well-planned program aimed at developing specific skills and

knowledge of the manpower

- The goal: to improve performance, productivity and competency

- The program is specially designed by the organization to achieve

definite goals

- At the end of the program, the employees are tested by observing,

what they learned during training

Training vs. EducationDefinition of Education

– A system of learning in the classroom to acquire certain “universal” knowledge (THEORETICAL)

– Aims to deliver knowledge about facts, events, values, beliefs, general concepts, principles, etc

– Develops a sense of reasoning, understanding, judgement and intellect

– The lessons learned during the process of education helps a person to face future challenges.

– There are various phases of education like kindergarten, primary, high school, higher secondary, undergraduate, post graduate etc. Certificates or degrees are awarded to the students when they clear a particular level of education.

Abstract Thinking

Abstract thinking is the ability to think about objects, principles, and ideas

that are not physically present. It is related to symbolic thinking, which uses

the substitution of a symbol for an object or idea.

A variety of everyday behaviors constitute abstract thinking. These include:

• Using metaphors and analogies;

• Understanding relationships between verbal and non-verbal ideas;

• Spatial reasoning and mentally manipulating and rotating objects;

• Complex reasoning, such as using critical thinking, the scientific

method, and other approaches to reasoning through problems

Education…dealing with the abstract

5 Ε´

Five ٥

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The combination of both training and education enables everyday

innovation. It empowers your entire staff to solve problems before or shortly

after they happen, discover new efficient methods to streamline your

operation, and propose solutions that will make seemingly intractable

obstacles disappear.

Why Choose????

So…how do we get there????

Enter SAT

Key Components of the System

1. Establish a structured program

- Must be systematic

- Must answer the four foundational questions:

- Are we teaching the right things?

- Are we teaching the right people?

- Are we teaching at the right time?

- Are we teaching in the right way?

- Personal Qualification Standards…or OJT

- Symbiotic relationship with SAT development model

TQLM Integration Strategy

Transference

Peer-to-Peer

Grouping

Focus/Adjust

Feedback

Administer assessment

Form groups based on experience

0-2 Years

Stakeholder Assessments

PE Set 2PE Set 1

Written/ Hands-On

Assessments

Assign PEs based on group experience

Facilitate student collaboration

Question to balance/ enhance understanding

/comprehension

Conduct gaming simulations that

maximize convergence of knowledge

Experience

Real-World Scenario,

Role Playing &

Simulations

Common Gaming

Solutions

Facilitation Questions

Design/develop # of PE Sets to

address range of experiences

Scaffolding

Fading

Regeneration

>2 Years

– 1 –

TQLM Focus Areas

Pitfalls to Implementation

▪ The “good idea” fairy

▪ Something happened…train ‘em!

▪ “Check the box and move on”

▪ Little to no resources (people, time, money)

▪ Little understanding of adult learning needs and methods

Must respect the system

“QUALIFICATION” VS “CERTIFICATION”

Next time…