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The Road Home Week 17 Situation & Pipeline
Report
October 31, 2006
Weekly Situation & Pipeline Report Week 17
October 24 - 30, 2006
i
Table of Contents
EXECUTIVE SUMMARY ................................................................................................... 1
State Assistance Required .................................................................................................. 1
Deliverables ....................................................................................................................... 1
INTRODUCTION ................................................................................................................. 2
HOMEOWNER PROGRAM ................................................................................................ 2
Homeowner Assistance Program Pipeline ......................................................................... 3
Appointment Activity ........................................................................................................ 4
Homeowner Data Verification ........................................................................................... 6
Home Evaluations (Home Inspections) ............................................................................. 6
SMALL RENTAL PROGRAM ............................................................................................ 7
HAZARD MITIGATION GRANT PROGRAM (HMGP) ................................................... 7
PROGRAM SUPPORT STATUS ......................................................................................... 8
LOGISTICS, FACILITIES, & SECURITY ...................................................................... 8
Data Entry/Mail Room Activity..................................................................................... 8
HUMAN RESOURCES .................................................................................................... 9
POLICY & PLANNING.................................................................................................... 9
TRAINING ........................................................................................................................ 9
EXTERNAL AFFAIRS ..................................................................................................... 9
Community Outreach ..................................................................................................... 9
Communications .......................................................................................................... 10
Public Information ....................................................................................................... 10
MIS .................................................................................................................................. 10
Call Center Activity ..................................................................................................... 11
ANTI-FRAUD, WASTE, AND ABUSE ........................................................................ 11
QUALITY ASSURANCE AND CONTROL ................................................................. 12
COMPLIANCE................................................................................................................ 12
SPECIAL NEEDS TEAM ............................................................................................... 12
APPENDIX A ...................................................................................................................... 13
APPENDIX B ...................................................................................................................... 15
APPENDIX C ...................................................................................................................... 16
GLOSSARY ........................................................................................................................ 17
Weekly Situation & Pipeline Report Week 17
October 24 - 30, 2006
1
EXECUTIVE SUMMARY
The Road Home Program continues to make progress toward serving the residents of
Louisiana.
This week the Homeowner program saw 2,924 families at 10 Housing Assistance Centers,
which is a 7% decrease from the previous week due to cancellations, rescheduling, and a
power outage at one of the Centers. The week saw two homeowner closings, bringing the
total of awards to 17. The verifications and home evaluations teams performed supporting
roles in calculation of awards and processing applicants with the verification of 189
applicants and 1,723 home evaluations, respectively.
The Rental Program continued integration of the Rental components into existing
infrastructure and began searching for additional staff to administer the Program. The
Rental Program also sought and received some guidance from HUD officials regarding the
Department’s standards for high-poverty areas. In addition, the Program continued to vet
policies and procedures and submitted drafts to OCD for review.
The Hazard Mitigation Grant Program focused on the final delivery of the two applications
for submission to the State for delivery to FEMA. The Acquisition application was
provided to the State for final submission to FEMA and the Individual Mitigation Measures
application will follow on November 3rd
. The HMGP continues to construct the Program
around known policies and is staffing to administer the final program. The HMGP requires
final input from FEMA on a few programmatic policies, but FEMA has verbally agreed in
principle to the suggested protocol delivered in the respective applications (official
clarification pending).
Human Resources hired 17 people to support the Houston Center which is projected to
open November 15th. The Management Information Systems (MIS) group has
incorporated the calculator policy changes into eGrantsPlus and continues performing tests
to verify calculations are correct. The Road Home mailroom made significant progress in
entry of paper applications into eGrantsPlus with 11,504 applications entered this week and
9,859 remaining to enter.
State Assistance Required
Policy and Plans: Requires meeting with OCD and LRA to discuss remaining
outstanding policy issues, including homeowners who would like to sell their
property to the State but would like to keep a portion of their land and
“Assignability” issues
Deliverables
Del. ID Deliverables Date
00025 Combined Weekly & Pipeline Report 10/24/2006
Weekly Situation & Pipeline Report Week 17
October 24 - 30, 2006
2
INTRODUCTION
The combined Weekly Situation and Pipeline Reports describe activity in the three primary
programs and the supporting functions for The Road Home. Each section contains
highlights from the week’s activities and shows performance metrics with accompanying
analysis. Support function activity and metrics are also included in the report.
The report contains more information about the Homeowner Program due to full-scale
operations. The Rental Repair Program and the Hazard Mitigation Grant Program continue
to be defined and are in the process of program design and preliminary integration.
The Road Home is striving toward capturing the appropriate throughput metrics for the
Homeowner Program to improve efficiencies and management of the Homeowner service
delivery process. The Road Home will continue to improve throughput measures in the
report as they become available.
HOMEOWNER PROGRAM
The Homeowner pipeline graphic below shows the number of applications in each step of
the process as of the date indicated. The figure also shows the difference from the dates
indicated for the previous period to the current period giving insight into process activity.
The initial steps (steps 0-3) of the pipeline are indications of combined applicant and Road
Home activity. However, these process steps are primarily applicant driven and rely on the
applicant to perform the necessary actions in order to meet with an advisor. In some cases
applications may not move from step to step in the order indicated. Applications may
‘skip’ steps. For example, an application that is reviewed and complete may not be held for
review and move directly to Step 3.
Steps 4-7 are required for all applications. The application output for one step is the input
for the next step. Once contact is made with the advisor and the applicant record is
reviewed for completeness, the verification process takes place. The verified applicant
benefit is then calculated and an options letter is sent. The applicant selects the option and
returns it to the Homeowner Program – at which time a closing is scheduled, funds are
requested from the State, and funds are disbursed at the closing. The Glossary contains
definitions of each step.
Weekly Situation & Pipeline Report Week 17
October 24 - 30, 2006
3
Homeowner Assistance Program Pipeline
*Step 6 “Options Selection”: Appendix A shows preliminary selections by applicant by parish at the time of application. **Note: “Mail” represents hard copy applications waiting to be entered into the system. The decrease in “Mail” applications shown is due to increased data entry of hard copy applications.
Weekly Situation & Pipeline Report Week 17
October 24 - 30, 2006
4
Activity at the 10 Housing Assistance Centers decreased 7% from the prior
reporting week
o Held 2,924 appointments and had 372 walk-ins; cumulatively, 16,649
homeowner appointments have been completed at all Centers
Scheduled refresher training classes for eGrantsPlus Software on the Income
Verification procedures during the initial advisory session
Of the five (5) scheduled closings, 2 were completed during the reporting week,
bringing the number of total closings to 17
The number of calculated awards has increased by 210 with:
o 189 total options letters mailed
o 82 options selected by homeowners, 107 options pending
o 34 “zero grant” households eligible for affordable loans
Appointment Activity
The weekly appointments total comprises 18% of the total number to date and averages
approximately 292 per Center for the week. Across all Centers, the average daily number
of appointments is approximately 42 per Center per day. Figure 1 shows the number of
appointments scheduled and actual appointments held.
Figure 1: Illustration of Appointments Scheduled, Performed, and Walk-ins by Center.
373
34
746
351
1024
94
264
367
56
92
278
30
576
306
921
81
243
356
47
86
97
35
1
17
91
12
48
22
0
49
0 200 400 600 800 1000 1200
Calcasieu
Cameron
E. Baton Rouge
Jefferson
Orleans
Plaquemines
St. Bernard
St. Tammany
Terrebonne
Vermilion
Ho
usin
g A
ssis
tan
ce C
en
ter
Applications
# of Appts Scheduled # of Actual Appts # of Walk-ins
Weekly Situation & Pipeline Report Week 17
October 24 - 30, 2006
5
Table 1 shows the relative percentage of appointments at each of the Centers. The two
anchor Centers (East Baton Rouge/Orleans) conducted the most appointments (51% of the
total).
Table 1: Percent of Total Appointments Processed by Center
# Center Percentage
1 Orleans 31%
2 East Baton Rouge 20%
3 St. Tammany 12%
4 Jefferson 10%
5 Calcasieu 10%
6 St. Bernard 8%
7 Plaquemines 3%
8 Vermilion 3%
9 Terrebonne 2%
10 Cameron 1%
Total 100%
Tables 2 and 3 show the appointment activity for the Centers by week and by day,
respectively. The 7% decrease in appointments for the reporting week are a result of ‘no-
shows,’ cancellations, a power outage in the Jefferson Center, and rescheduled
appointments – as well as duplicate applications in the system.
Table 2: Total Housing Assistance Center Appointments by Week
ACTIVITY Prior Total
10/02 – 10/08
10/09 – 10/15
10/16 – 10/22
10/23 – 10/29
10/30 – 11/5
Current Total
Appointments Held 5,212 2,275 3,085 3,153 2,924 16,649
Walk-ins 5,158 540 348 1,093 372 6,772
Over 50% of the walk-ins were in the New Orleans and Calcasieu Centers
Walk-ins increased by 5% for the period (Calcasieu Center comprised 31% of the total)
Table 3: Total Housing Assistance Center Appointments by Day
ACTIVITY 10/23 10/24 10/25 10/26 10/27 10/28 10/29 Total Average*
Appointments Held 297 650 398 573 590 334 82 2,924 292
Table 4 shows the “next available” appointment date by Center, and indicates relative
immediate availability in the East Baton Rouge Center and less availability in Plaquemines
and St. Bernard Parish Centers.
Table 4: Center Appointment Availability
# Center Name Next Available Appointment 1 East Baton Rouge November 3, 2006 2 Orleans December 19, 2006 3 Calcasieu November 10, 2006 4 Jefferson December 26, 2006 5 St. Bernard December 14, 2006
Weekly Situation & Pipeline Report Week 17
October 24 - 30, 2006
6
# Center Name Next Available Appointment 6 St. Tammany December 8, 2006 * 7 Cameron December 16, 2006 8 Plaquemines January 3, 2006 9 Terrebonne December 30, 2006 10 Vermilion December 19, 2006
* Next available appointment is sooner than last reported due to cancellations or increased scheduling possibilities
Table 5 shows the breakdown of applicants by race as reported by the applicant. Twenty-
three percent designated their race as Black, 25% as White, and 49% chose not to designate
race.
Table 5: Applicant Race and Ethnicity as Reported by Applicant
Race Total Applications
American Indian/Alaska Native 114
American Indian/Alaska Native and White 125
American Indian/Alaskan Native/Black-African American 159
Asian 532
Asian and White 62
Black/African American 14,158
Black/African American and White 352
Native Hawaiian/Other Pacific Islander 44
Other Multi-Racial 752
White 15,385
Race not Provided by Applicant 29,861
Total 61,544
Homeowner Data Verification
Assisted with the completion of two closings
Delivered 147 of Outstanding 155 Pilot Real Estate Solutions matches
Found 5,000 (+/-) Real Estate Solutions matches of 6,600 previously unmatched
applications
Signed contract (First American Title Insurance Company of Louisiana) with
idSoftware for thumbscan comparisons
Home Evaluations (Home Inspections)
ACTIVITY Prior Total
10/09 – 10/15
10/16 – 10/22
10/23 – 10/29
10/30 – 11/5
11/6 – 11/12
Current Total
Work Orders Submitted by Housing Advisor
7,056 3,079 3,223 2,546 15,904
Work Orders Dispatched 7,008 2,736 3,386 2,478 15,608
Evaluations Completed 2,430 1,609 1,309 1,723 7,071
Weekly Situation & Pipeline Report Week 17
October 24 - 30, 2006
7
Continued developing an automated data flow and QC process, which is expected
for test today (10/30)
Worked through prioritizing Compensation Allowance Documents (821 total –
estimates of damage) to get them accounted for, approved, and into the calculator
SMALL RENTAL PROGRAM
Added Small Rental tasks to the scope of work for the Request for Proposals (RFP)
for Home Evaluation
Received opinion from Kurt Usowski, Associate Deputy Assistant Secretary of
Economic Affairs at HUD, about the Department’s standards for high poverty areas
and the feasibility for use as an application scoring criterion
Met with representatives of the Louisiana Bankers Association to solicit feedback
on the potential to partner together
Updated Communications Plan to reflect current policy design and a quick
deployment schedule
Drafted and sent OCD a draft policy and procedures document for joint processing
of owner occupants of 3 and 4 unit buildings
Drafted a commitment letter to provide financing for borrowers that receive
construction financing from private sector lenders
HAZARD MITIGATION GRANT PROGRAM (HMGP)
Submitted final Acquisition HMGP application to GOHSEP on Friday, October 27th
for forwarding to FEMA
Worked on the Individual Mitigation Measures (IMM) HMGP application for final
submission to GOHSEP on Friday, November 3rd.
Coordinated expectations regarding the content of the FEMA HQ Statement of
Principles on transfer of title to the Road Home Corporation, Benefit Cost Analysis
waiver, and Final Compliance Inspection Verification (included in final HMGP
Acquisition application and the final IMM application submissions)
Received and reviewed two proposals in response to the RFP issued for HMGP
subcontractor technical support (responses under review); The Road Home HMGP
team will coordinate the award and selection with OCD
Began the process of identifying staff for HMGP Management & Program
Implementation positions based on Phase II requirements
Assisted with the addition of questions on the Quality Assurance survey to assess
information received about Individual Mitigation Measures
Weekly Situation & Pipeline Report Week 17
October 24 - 30, 2006
8
PROGRAM SUPPORT STATUS
LOGISTICS, FACILITIES, & SECURITY
Continued to plan mobile engagement teams
Conducted site surveys for second New Orleans Homeowner Assistance Center
Negotiated lease for Houston HAC facility
Completed final draft of plan for Houston and New Orleans Homeowner Assistance
Centers and Mobile Engagement
Conducted safety and security training for home evaluator personnel in New
Orleans
Data Entry/Mail Room Activity
ACTIVITY Prior Total
*9/18 – 9/24
9/25 – 10/01
10/02 – 10/08
10/09 – 10/15
10/16 -10/22
10/23 – 10/29
Total
New paper applications received through mailroom per week 18,988 5,987 3,740 3,272 2,399 2,212 1,942 38,540
New paper applications entered into batch files for entry into eGrantsPlus per week
0 960 2,782 3,580 3,093 6,762 11,504 28,681
New paper applications remaining to be entered into eGrantsPlus
18,988 24,015 24,973 24,665 23,971 19,421 9,859 9,859
Recognized significant decrease in inbound mail to 1,942 pieces this period (down from
a high of 8,742 for the week of September 11th
)
Received 38,540 applications to-date (i.e., new, non-duplicate applications)
Processed mail for entry into eGrantsPlus is 28,681; mail processing has steadily
increased from 960 applications to 11,504 (number is expected to continue at this level
until all backlog is cleared)
Reduced backlog (i.e., new non-duplicate applications waiting to be entered into the
system) from 19,421 last week to 9,859 this week
Cumulative Metrics
1764
10246
18988
24975
28715
3198734386
3659838540
17177
28681
10246
18988
24015 24973 24665 23971
9859
10415
7322
3742
9600
001764
19421
-5000
0
5000
10000
15000
20000
25000
30000
35000
40000
45000
28
-Au
g
4-S
ep
11
-Se
p
18
-Se
p
25
-Se
p
2-O
ct
9-O
ct
16
-Oct
23
-Oct
Vo
lum
es
Inbound Mail Processed Applications Backlog
Weekly Situation & Pipeline Report Week 17
October 24 - 30, 2006
9
HUMAN RESOURCES
Continued to monitor Human Resource needs for the Homeowner Program, the
Rental Program and the HMGP, including the Houston Center, the second Orleans
Parish Center, and mobile teams.
o Hired 17 people for Houston Center; starting November 15, 2006
o Continued hiring for mobile units for operation by December 1st; and second
New Orleans Housing Assistance Center by Dec. 15th
Participated in several recruiting functions (Houston Area Urban League “Career
Fest”) and met with Housing Authority of New Orleans
POLICY & PLANNING
Finalized Grant Options letter through the State
Tested eGrantPlus integrated calculator
Options letter for homeowners who are only eligible for elevation allowance
Communicated change regarding calculation for Affordable Compensation Loan for
homeowners choosing to relocate to MIS team
Revised and formatted Homeowner Policies for inclusion in Homeowner Program
manual
TRAINING
Prepared training the week of October 30th
; Homeowner Program Training for New
Hires and updated training materials per current policies and procedures,
coordinated reproduction and printing, and finalizing logistics
Continued to develop web-based training
Continued to develop revised training for home evaluators
EXTERNAL AFFAIRS
Community Outreach
Meeting Type Events
Week
10/24-
10/30
People Reached
Week 10/24-
10/30
Events To-Date People
Reached To-
Date
Community 9 1185 102 10847
Faith Based 1 1 12 855
Business 0 0 5 228
Governmental 1 1 30 1649
Case Managers 4 98 28 563
TOTALS 15 1285 171 14142
Met with several State representative and faith-based organizations to clarify
Program matters, including State Representative Cheryl Grey and Pastor Eugene M.
Mitchell
Weekly Situation & Pipeline Report Week 17
October 24 - 30, 2006
10
Held information sessions for the Baton Rouge and New Orleans based Katrina Aid
Today/Catholic Charities and the Central Louisiana based LA Spirit case managers
to provide program updates
Participated in three community events in New Orleans and a trade show in Baton
Rouge
Communications
Produced Homeowner and Verification process flow charts
Worked on communications strategy for Houston Housing Assistance Center and
mobile teams
Updated Program Frequently Asked Questions (FAQs)
Updating brochures and printed materials
Updating Web site to meet 508 compliance standards
Revised and updated communications plan for Phase II
Public Information
Met with several media outlets during to period to provide information and
guidance on the Program, including Times Picayune, WDSU-TV, New York
Times, WTUL-AM, and Abbeville Meridian Weekly
Worked with The Homeowner Program and State and federal Departments of
Justice on a fraud PSA to be filmed from the Baton Rouge housing assistance center
Worked on the media plan for the opening of the Houston housing center on
November 15
MIS
Deployed eGrantsPlus release 2A which included the latest set of homeowner
policy changes
Continued quality assurance testing of the first release of eGrantsPlus to contain the
online grants calculator
Established plan for call center to take applications over the phone; will be
implement no later than 11/3
Received insurance verification data from Allstate and State Farm; expecting data
from USAA today; requests pending with St. Paul’s Travelers and The Hartford
Readied for kick off meetings (10/31) for Rental program system with Housing &
Development Software
Delivered information security scope of work for review by OCD; will get
competitive bids
Streamlined records matching for FEMA NEMIS data and First American Real
Estate data; match rate improved by 50%
Continued assessment of reporting technology; initiated plans to pilot using the
State’s business objects environment
Weekly Situation & Pipeline Report Week 17
October 24 - 30, 2006
11
Call Center Activity
ACTIVITY Prior Total
10/02 – 10/08
10/09 – 10/15
10/16 – 10/22
10/23 – 10/29
10/30 – 11/5
11/6- 11/12
Current Total
Total Calls 100,405 16,368 17,359 15,115 11,294 160,541
Calls Answered 74,344 15,585 16,027 14,761 11,270 131,987
Calls Abandoned 26,061 783 1,332 278 24 28,478
% Abandoned 2% 4% 5% 1% <1% N/A
Avg Call Length (min)
3 4 4 4 4
N/A
Applications Requested
20,916 904 812 1,012 756
24,400
Online Application Assists
247 242 224 193 144
1,050
Hardcopy Application Assists
257 157 142 128 71
755
Spanish Calls 34 52 58 61 59 264
Vietnamese Calls 6 8 17 31 13 75
Appointments Scheduled by Call Center
- 6,850 7,533 6,729 4,050
25,162
ANTI-FRAUD, WASTE, AND ABUSE
ACTIVITY Prior Total
10/09– 10/15
10/16– 10/22
10/23– 10/29
10/30– 11/5
11/6 – 11/12
Current Total
Housing Assistance Center Issues Reported to Fraud Prevention
2 0 0 0 2
Evaluator Issues Reported to Fraud Prevention
4 2 0 0 6
Evaluator Data Anomalies Identified by Fraud Prevention
0 138 0 0 138
Continued development of anti-fraud resolution team to address fraudulent activity
Met with OCD, LRA, and other Louisiana State Government personnel to present
bi-weekly report on anti-fraud, waste, and abuse
Worked with Program participants to assess award approval process and determine
risk factors and impact of grant award acceleration
Worked with Evaluation team to further implement anti-fraud measures and
oversight in the evaluation process and establish prioritization scale
Identified anomaly in background check with one applicant and followed-up on
course of action
Reviewed 1800 records and determined that approximately 50% of the records were
duplicates
Weekly Situation & Pipeline Report Week 17
October 24 - 30, 2006
12
QUALITY ASSURANCE AND CONTROL
Prepared and submitted the daily Governor’s Report
Completed employee file reviews for Housing Assistance Center Managers to
compare skill sets and qualifications to job description to ensure consistency and
comparability
Began developing QA/QC action plan for Small Rental Property Program
Coordinated efforts with the PMO to identify process optimizations within the
Homeowner Program verification process
Developed enhancements for the satisfaction survey
COMPLIANCE
Provided input and finalized The Road Home Privacy Policy
Met with FBI and NOPD to design evaluator safety awareness training and took
part in subsequent training in New Orleans
SPECIAL NEEDS TEAM
Worked with several internal and external groups to address elderly needs and
procedures for processing
Worked with IT group to ensure Program web sites are 508 compliant and
accessible to special needs recipients
Finalized training for Program participants on special needs considerations
Worked to develop an expedited process for special needs recipients
Worked with Program participants to develop interpreter request procedures
Began development of a Special Needs advisory group
Weekly Situation & Pipeline Report Week 17
October 24 – October 30, 2006
The Road Home – October 24, 2006 Page 13
APPENDIX A
Initial Option Elections of Applicants, by Parish of Damaged Residence
Note: Parish information and option choices are as reported on applications received from homeowners and may change once
validation by The Road Home Program is completed and families consider benefit amounts for each possible option.
PARISH Keep Your
Home Sell, but Stay in
Louisiana Sell, and Move
out of Louisiana Undecided
Information Not Available
Total
ACADIA 36 5 - 4 - 45
ALLEN 52 6 - 7 1 66
ASCENSION 29 9 1 1 1 41
ASSUMPTION 21 2 - 4 - 27
BEAUREGARD 117 18 - 18 5 158
CALCASIEU 1,940 231 5 325 87 2,588
CAMERON 450 145 7 288 40 930
EAST BATON ROUGE 95 5 1 11 2 114
EAST FELICIANA 9 - - 4 1 14
EVANGELINE 7 1 1 - 1 10
IBERIA 375 39 1 75 18 508
IBERVILLE 22 2 - 6 - 30
JEFFERSON 5,621 299 42 442 209 6,613
JEFFERSON DAVIS 143 14 - 30 8 195
LAFAYETTE 24 2 - 8 4 38
LAFOURCHE 92 15 - 13 3 123
LIVINGSTON 52 10 - 12 3 77
ORLEANS 17,759 2,378 413 3,133 721 24,404
PLAQUEMINES 752 359 21 514 104 1,750
Weekly Situation & Pipeline Report Week 17
October 24 – October 30, 2006
The Road Home – October 24, 2006 Page 14
Initial Option Elections of Applicants, by Parish of Damaged
Residence (Continued)
PARISH Keep Your
Home Sell, but Stay in
Louisiana Sell, and Move
out of Louisiana Undecided
Information Not Available
Total
POINTE COUPEE 5 - - 2 1 8
SABINE 4 2 - 3 - 9
SAINT BERNARD 2,811 2,709 248 1,471 160 7,399
SAINT CHARLES 140 6 - 22 15 183
SAINT HELENA 40 3 1 11 1 56
SAINT JAMES 18 1 - 4 - 23
SAINT LANDRY 35 4 - 5 1 45
SAINT MARTIN 24 3 - 6 2 35
SAINT MARY 61 7 - 14 4 86
SAINT TAMMANY 3,535 339 43 385 114 4,416
ST JOHN THE BAPTIST 156 4 1 15 4 180
TANGIPAHOA 159 13 1 29 11 213
TERREBONNE 454 86 3 82 13 638
VERMILION 640 100 1 134 34 909
VERNON 13 2 - - 1 16
WASHINGTON 212 9 - 23 10 254
WEST BATON ROUGE 4 - - - - 4
WEST FELICIANA - - - - - -
No Parish Provided by Applicant
4,114 864 110 964 3,030 9,082
Non-Presidentially Declared Disaster Area Parishes
176 24 1 41 15 257
Total 40,197 7,716 901 8,106 4,624 61,544
Weekly Situation & Pipeline Report Week 17
October 24 – October 30, 2006
The Road Home – October 24, 2006 Page 15
APPENDIX B
Weekly Situation & Pipeline Report Week 17
October 24 – October 30, 2006
The Road Home – October 24, 2006 Page 16
APPENDIX C
Weekly Situation & Pipeline Report Week 17
October 24 – October 30, 2006
The Road Home – October 24, 2006 Page 17
GLOSSARY
Pipeline Diagram Terms
Step 0 Total Applications Received represents the cumulative total of all applications received
as of the respective week ending date; including applications online (whether submitted or not),
entered by data entry and received by mail pending data entry.
Step 1 Incomplete Online Applications represents all applications that have been started but not
submitted by the applicant into eGrantsPlus system.
Step 2 Screened and Held for Review represents applications that are through an initial
screening but held for additional review. The reasons for holding applications for additional
review include:
Applicants indicate they were not affected by hurricanes;
Applicants indicate the damaged property was not their primary residence;
Applicants indicate they were not the owner of the damaged property as of the date of
the Hurricanes (Katrina or Rita).
Step 3 Appointment Letter Sent represents applications that have passed the initial screening,
an appointment letter has been sent and applicant is in process of making or reporting for an
appointment with a Housing Advisor in a Housing Assistance Center.
Step 4 Applications in Verification represents applicants that have completed their meeting
with a Housing Advisor in a Housing Assistance Center and the Housing Advisor has submitted
the application. At the conclusion of this step, the application is completed, reviewed and signed
by the homeowner and submitted for final eligibility determination and full verification.
Step 5 Verified and Benefit Calculated represents applications that are fully verified and
compensation benefits are calculated.
Step 6 Options Selection represents applications for which a benefits options letter was sent to
the applicant. The applicant has the option to:
Stay/Keep Home;
Move/Stay in Louisiana;
Move out of State.
Step 7 Closed represents applications that have completed the closing process. At the
completion of this step, the applicant has signed all relevant covenants and a compensation
award has been disbursed.
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