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THE OFFICE OF THE TEXAS STATE CHEMIST
A Balanced Scorecard Application
OUTLINE
The OTSC Story Executive Summary Building the Balanced Scorecard
Perspective Definitions Strategy Mapping Objective Definitions Measure Details
Conclusions
TELLING the OTSC STORY
Mission To protect consumers and enhance agribusiness through
its feed and fertilizer regulatory compliance program, surveillance and monitoring of animal-human health and environmental hazards, and preparedness planning.
Regulates 20 million tons of feed & fertilizer distributed in TX
$6 billion industry with 4000 licensed firms in the US & abroad
TELLING the OTSC STORY
51 employees Feed & Fertilizer Control Service: 14 field
investigators, Customer Service, IT, Accounting
Agricultural Analytical Service: 21 lab technicians & researchers, Lab Manager
Advisory & Executive Committee 16 members of private companies &
associations Annual Budget Review
TELLING the OTSC STORY
Sample Collected
Information Entered
Sample Shipped
Sample Prepped
Lab Analysis
Results Sent to
Manufacturer
Goal: 5-10 daysCurrent: 6-13.5 days
Goal: 48 hrs post-analysisResults online after analysis
Manager Approval
Technician Assigned
Manager Approval
EXECUTIVE SUMMARY FOR OTSC
Mission Clarification Shared understanding of overall
organizational goals Alignment of departmental goals
Focused Strategic Plan Use of strategy map
Proactive Goal Setting
BUILDING the BALANCED SCORECARD
Overview The Balanced Scorecard is a management
tool used to describe the organization and translate its strategy into actionable performance measures that help the organization achieve the mission*.
The Balanced Scorecard has 5 perspectives: Mission, Customer Focus, Internal Processes,
Knowledge & Data and Financial. The organization develops objectives within
each perspective. *Poister, Theodore H. & Gregory Streib. 2005. Elements of Strategic Planning and Management in Municipal Government: Status
after Two Decades. Public Administration Review 65 (1): 45-56.
BUILDING the BALANCED SCORECARD
MISSION
CUSTOMER FOCUS
INTERNAL PROCESSES
KNOWLEDGE & DATA
FINANCIAL
The Balanced Scorecard describes cause & effect relationships.
Management can figure things out & take action.
STRATEGY MAPPING
A strategy map provides a logical, comprehensive, and simple way of communicating organizational strategy to all employees and any advisory board.
Process helps develop objectives within the 5 perspectives and shows the cause & effect relationships.
STRATEGY MAPPING
Financial
Increase grants and contracts' revenue
Knowledge& Data
Internal Processes
Customer Focus
Mission
Increase skilled & qualified lab employees
Increase efficiency in the samples testing process
Provide accurate and timey lab results to customers
Enforce compliance measures to protect consumers
To protect consumers and enhance agribusiness through its feed and fertilizer regulatory compliance program, surveillance and monitoring of animal-human health and environmental hazards, and preparedness planning.
INTERNAL PROCESS OBJECTIVE
Increase efficiency in sample testing process. Integrate activities of each group Conduct a workflow process analysis
INTERNAL PROCESS MEASURE
Measure: Average number of days between the day the prep lab receives the samples and the results for routine violative samples are sent out to customers.
Target: ≤12 days. Who: The Director. How: Average computing based on data entered by field
staff in computer system (ALFRIMS) When: Quarterly data gathering from ALFRIMS’ time tracker
system by Associate Director. Reviewed by Director who will share results with the organization quarterly.
Actual:Data not tracked. Performance Ranges for Actual Results:
Green: ≤12 days Amber: 13 to 15 days Red: ≥ 16 days
CONCLUSION
Mission Clarification (staff & advisory board)
Balanced scorecard & Strategy Map Goal Setting
Team Leaders Proactive
Lab Manager Increase communication between
departments
GhanaFood & Drugs Board Visit
Goals: Whether/how policies are implemented and
the impact at the ground level
Assess structure of Ghanaian feed industry & their needs
Possible opportunities for collaboration in educational outreach in feed science & research
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